Slow, unresponsive. Typically when I buy lists from other data brokers it takes 30 minutes. This took three days for delivery. When I received my list, which was clearly discussed to be business conta... Näytä lisää
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Every time I have needed a list or information, no matter how small the need, Tim Houghton has been quick and responsive. I am very happy and appreciative of Tim and the others at Data Axle and the s... Näytä lisää
Yritys on vastannut
We received ‘world class service from Tim’ who went above and beyond. He provided us multiple options was extremely patient with us and excellent to work with. I would highly recommend Tim and Axel... Näytä lisää
Yritys on vastannut
Outstanding service AFTER the sale by JULIANNE BRYCE, on a small order that became complicated and a general pain in the a**. She earned the company a customer for life by going above and beyond, alwa... Näytä lisää
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Salesgenie by Data Axle helps businesses find, understand, and connect with the right customers using accurate business and consumer data verified by humans and AI. Our platform empowers sales and marketing teams to build smarter audiences, prioritize outreach, and grow with clarity—not guesswork. From audience building and data enhancement to email, direct mail, and digital advertising support, Salesgenie delivers flexible solutions for businesses of all sizes. Whether you’re launching a new campaign, refreshing your data, or scaling outreach across channels, we make it easier to reach the people who matter most. Need assistance? Connect with marketing experts today or call 800.621.5847.
Yhteystiedot
1001 Ft. Crook Rd. N Suite 150L Bellevue, NE 68005, Dallas, Yhdysvallat
- 877.708.3844
- genie@data-axle.com
- salesgenie.com
4,1
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572 arvostelua
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Disappointed is an understatement—avoid for email marketing
I’m writing this to save someone else the massive headache and wasted budget we just endured. If you are looking at Salesgenie specifically for their Email Campaign Builder, do not waste your money. The issues started immediately with deliverability, as our undeliverable rate was a staggering 60%. The primary reason is that Salesgenie apparently cannot reach Gmail inboxes. In a world where Gmail holds nearly a third of the global market share, being unable to hit those accounts is a total dealbreaker for any serious business.
The technical standards here are also stuck in the past. They don’t use secured (https) tracking links in their emails, which is basic Email Marketing 101. When I caught this during testing, I was explicitly assured the actual campaign would be secured and that only the testing server sends unsecured links. That turned out to be completely false. This is a massive issue because desktop users who click those unsecured links are met with a glaring warning stating the site doesn't support a secure connection and may not be trustworthy. Who is actually going to continue clicking through after seeing a security warning like that? It completely destroys your click-through and conversion rates. When I addressed this with the person who gave me that initial assurance, the response was essentially a shrug and a "that’s what I was told," making it clear that Salesgenie seriously needs to educate their staff on the fundamentals of their own product.
The platform's reliability and logic are equally frustrating. I scheduled an email for a Tuesday, and it didn't actually send until the following Monday, which is absolutely unacceptable! Furthermore, there is a 5,000-send cap per email and zero conditional logic. If you have a list of 50,000 contacts, you have to manually download sent lists and re-upload them as suppression lists over and over just to reach your entire audience. Every other modern service handles this logic (e.g. if the recipient received campaign X, don't send campaign Y), yet Salesgenie makes you jump through manual hoops.
To top it off, the sales experience was incredibly off-putting. Our sales rep leaned hard into "used car sales" tactics. Immediately after I agreed to a price, she claimed I only had four business days to decide before the rate increased. I simply told her that doesn't work for me.
This software feels outdated, logic is nonexistent, and the sales tactics are predatory. Save your sanity and your marketing budget by looking elsewhere.
18. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for taking the time to share such detailed feedback, David.
We’re truly sorry to hear about your experience and understand the level of frustration this caused for you and your team.
The issues you described around email deliverability, campaign timing, tracking link security, workflow limitations, and communication are very concerning and not the experience we want our customers to have.
We especially understand your concerns regarding Gmail deliverability and unsecured tracking links, as trust and reliability are critical components of any email marketing effort.
We also regret that your interactions with our team left you feeling pressured rather than supported. That is not the standard we strive to uphold, and your comments regarding the sales process and product guidance will be shared internally for review and improvement.
Your feedback is valuable because it highlights specific areas where we need to do better — both in product functionality and customer communication. We would appreciate the opportunity to review your account and experiences in more detail with the appropriate teams to better understand what occurred and identify possible resolutions.
Thank you again for bringing these concerns to our attention.
I went 5 star
I went 5 star - because " I wanna be an Admiral :)) . I liked the Smoothness and Flexibility to set it up as better for my company needs.
Thank you again.
2. toukokuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you so much for the 5-star review, Zoltan! 😊
We’re thrilled to hear you enjoyed the smoothness and flexibility of the platform and were able to tailor it to your company’s needs.
And we absolutely support your goal of becoming an Admiral! 🚢 Thank you again for your support and for sharing your experience with us.
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Kerry!
We’re glad to hear you had a great customer service experience.
We truly appreciate your support!
I still don't know how to use the App
I still don't know how to use the App. Waiting to be shown how to operate everything. Time is very important to me growing my business!!
26. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Charles.
We’re sorry to hear you haven’t received the guidance you need to get started — we understand how valuable your time is.
We’d be happy to walk you through the platform and ensure you feel confident using it.
Please reach out to us directly so we can schedule a session and get you up and running as quickly as possible.
One 5th of the addresses was not…
One 5th of the addresses was not deliverable, NO one responded to the e-mails sent
18. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, John.
We’re sorry to hear about the deliverability issues and the lack of response from your email campaign — we understand how frustrating that can be.
We’d appreciate the opportunity to review your list and campaign setup to better understand what may have impacted the results.
Please reach out to us directly so we can investigate further and work toward improving your experience.
Platform was easy to navigate and sales…
Platform was easy to navigate and sales support was knowledgeable and got us what we needed.
24. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Ashley!
We’re glad to hear you found the platform easy to navigate and that our sales team was able to provide knowledgeable support to get you what you needed.
We truly appreciate you sharing your experience!
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Frank!
We’re glad to hear you experienced a quick response and found us easy to work with.
We truly appreciate your support!
Went great!
9. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Melissa!
We’re glad to hear everything went great. We truly appreciate your support!
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Delinette!
We’re glad to hear you had a great customer service experience.
We truly appreciate your support!
Quick and Easy and fair price
2. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Brian!
We’re glad to hear you found the process quick and easy, and that the pricing felt fair.
We truly appreciate your support!
Using their platform for generating leads
The sales agents were professional and knowledgeable about their product. The problem I had with the overall performance of their product is that I've discovered that it is not efficient for someone trying to create leads for life insurance via email messaging. This is where I was mislead, whether intentionally or not. I was told that agents used them "a lot" for generating leads. But there is no way a person could send out 650 professionally created emails and get zero responses. It's not their fault that I received no responses. I just believe they should be more transparent and simply say they aren't aware of many, if any, persons trying to create life insurance leads have been successful. Then let me decide if I want to use their platform for that purpose. I canceled but of course I'm stuck with paying them a minimum of 2 months worth of nothing due to the 30 day written notice rule they have.
20. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for sharing your experience, Ken.
We’re glad to hear our sales team was professional and knowledgeable, but we’re truly sorry that the results did not meet your expectations.
We understand your concerns around transparency and how the platform performs for specific use cases like life insurance email outreach. Your feedback is important, and we’ll take it into account to better set expectations and provide clearer guidance for customers in similar situations.
We also recognize how frustrating it is to not see results after your efforts and to feel locked into terms that didn’t work for you. If you’re open to it, we’d appreciate the opportunity to review your campaign and discuss your concerns further.
Thank you again for your honest feedback.
Great experience
19. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, John!
We’re glad to hear you had a great experience. We truly appreciate your support!
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your kind words, Shirley!
We are so glad to hear Mark continues to be a pleasure to work with each year.
We truly appreciate your continued support!
We purchased 550 names and emails
We purchased 550 names and emails; sent to 550 and only 288 were delivered. 244 were undeliverable!!!!
4. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Edward.
We’re very sorry to hear about the high number of undeliverable emails — we understand how frustrating and disappointing that must be.
Email deliverability and data accuracy are extremely important to us, and this is not the experience we want for our customers. We’d appreciate the opportunity to review your list and campaign to better understand what happened and work toward a solution.
Please reach out to us directly so we can investigate further and make this right.
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Sara!
We’re so glad to hear you experienced personalized service and accurate results.
We truly appreciate you sharing your experience!
great service
29. maaliskuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Jeff!
We’re glad to hear you had a great service experience.
We truly appreciate your support!
Kevin and his team were excellent to…
Kevin and his team were excellent to work with because they are very professional, patient and accommodating. Looking to work with them in the future.
6. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your kind words, David!
We’re so glad to hear Kevin and his team were professional, patient, and accommodating throughout your experience.
We truly appreciate your support and look forward to working with you again in the future!
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, John!
We’re glad to hear you’ve had an excellent service experience so far.
We understand that results are key, and we’re here to support you every step of the way as you continue forward.
Best sales and accurate data
27. helmikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your feedback, Randy!
We’re glad to hear you’re happy with both our sales team and the accuracy of the data.
We truly appreciate you sharing your experience!
Mailing List Magic! 🧞♂️
I need a targeted mailing list quick and Mike helped me pinpoint my audience, created the list and I got my mailing out in record speed! Well worth the cost and the service was impeccable. Will use again!
9. huhtikuuta 2026
Vastaus yritykseltä Salesgenie by Data Axle
Thank you for your fantastic feedback, Brad!
We’re so glad Mike was able to quickly help you pinpoint your audience and get your mailing out in record time.
It’s great to hear you found value in both the service and results.
We truly appreciate your support and look forward to working with you again!
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