Sage Homes Arvostelua 

Bekim was amazing from start to finish.
Very professional and informative and made sure everything was understood throughout!
Can’t fault any of it at all!

Thank you so much for all of your help!

Bekim was amazing throughout. Friendly, informative and very helpful. 100% recommend.

Toni Baker is the most helpful and understanding individual. She handled my sale with the upmost care, and kept me informed from start to finish.
What a great asset for Sage to have her as an employee, I don't think I would have completed if it wasn't for her.
Thank you Toni for all of your hard work.

Nicky Brien

I had a great experience with sales progressor, Toni Baker. She assisted me throughout the whole process, always keeping me updated with all stages throughout the purchase of my first home. I highly recommend her :)

I moved into a brand new block of flats last year to be told I had allocated parking.but I don't,.I had trouble with the kitchen light not working and to them nearly 2 months to sort out, I've had continuous harrasment from a neighbour and they haven't done nothing about it, other residents complaining about children playing in communal area, and to top it off I've now had issues with my fobs so I have struggled to get into my own building to get into my flat and sage don't want to know so I have to speak to pbm and I'm not putting a complaint in towards both company's

its been 5 month I am trying to resale my flat via Sage Home but it seems to Sage doesn't have enough resources to deal with the case what a poor company ! I have giving my first warning \ complain .. going to take action Landlord and Tenant Act 1985

We have just completed on our first home. I cannot fault Rebbeca Downing and the support she gave us through this process. Being first time buyers, every step was the unknown for us and Rebecca was very responsive and would get back to me pretty much immediately. Two very happy people, ready to move into our forever home. Thank you Rebecca!!

This housing association doesn't even deserve a 1 star rating if I could actually give 0 stars I would.
Good morning,
I hope this email finds you well.

I currently reside in a housing association property managed by the company sage housing, my energy supplier is Evinox heating and the contractors also involved are laser mechanical and general.

My housing association have left myself and my children with a faulty heating system that has needed a part replacing for a year now, they decided to do a quick fix rather than replace the part but they got the heating sorted at this time and that was the most important thing, however a year down the line the system in no longer working leaving me with only hot water and no heating, these companies haven't offered me alternative heating in the meantime and everyone that has been contacted are either telling me the parts have been ordered and waiting to come or to call the other parties involved. I am currently pregnant with 3 children also residing in the property this is causing me major high levels of stress as no-one seems to be sorting this issue out, the heating system is meant to be reviewed and checked for safety reasons however this cannot be carried out due to the missing part in the system which has no left me concerned as I don't even know if this is safe. They've left me no choice but to contact my local MP and I am now in the process of seeking legal advice

Thank you to Daniel Regan at Sage Homes who helped me when selling my shared ownership home.

Daniel was so helpful and friendly, and replied to my emails quickly. He was extremely organised and helped me at all stages. Daniel, you are an asset to Sage Homes. Thank you so much!

Very poor service ! I can’t close my toilet door ! We have been using our toilets without lock / close from inside last 2 months . I have small children if they lock the door accidentally from inside we have to spend at least 15 minutes to open ! If door handle broke! I don’t know how to open.

My youngest kid stuck two times. He was crying from inside the bathroom, he couldn’t open he was panic and scared! I had to spend time to take him out ! It’s a frustrating thing I report two times but no any action so far. I am very upset about it.

The same issue happened 4 months before just they came and given temporary solution. Still the issue not completely resolved!

It’s not a professional company about maintaining the properties

Jacquline Munro was very professional, helpful and went above and beyond to help with sorting a home for myself and my son.
I couldn’t have asked for a better person to help. I thoroughly enjoyed jacquline celebration song when she called to say I’d been accepted for the house. If your lucky enough to speak with jacquline I’m sure she will put a smile on your face and be very helpful :) jacquline took everything I said into consideration and helped me work everything out.

My neighbour upstairs had a flood in which water has now seeped through my ceiling and into the electrics. Spent 2 hours on the phone today on what is supposed to be an emergency line. No answer after 2 hours. I had to call fire brigade in the end to make sure my home was safe for me to stay in. 2 hours spent out of my day to get nowhere. What a disgrace this housing association is. They should be struck off. I will be escalating my complaint to the housing ombudsman on Monday. I cannot turn my main lights in now until it's dealt with. Quick enough threatening when you fall behind on the rent
Oh and by the way I have 2 faulty smoke alarms that have been out of order since I moved in 2 1/2 years ago and have never been dealt with. I could sue for breach of legal requirements which I think I will do now. WHAT A JOKE

Was due to do a mutual exchange and move to a sage homes housing association property,however it fell through today by an arrogant for a better word person who rang me today, am disabled and needed a stairlift fitted, aids and adaptations and an ev charger as I can't public charge,however this 'person' said they wouldn't help with anything, even if I wanted to fit a stairlift they could refuse it,no guarantee I could have an ev charger fitted, also this person said I would not be put on there priority list despite my husband and I being disabled and also we would not be allowed to have an assured tenancy despite currently having one,so they could evict us in 5 years time, this company is a disgrace, with no compassion whatsoever for disabled people
To confirm am genuine the phone call was made at 11.20 am on 07/11/24 and I was doing a mutual swap with a tenant in barton seagrave,Northamptonshire

We had the pleasure of working with Becky during our property purchase, and we couldn't have asked for a better experience. She was incredibly patient and took the time to understand our needs and concerns throughout the entire process. Becky's communication skills were outstanding; she kept us informed at every stage, answering all our questions and ensuring we always felt supported. Her expertise and dedication made the process smooth and much less stressful than we anticipated. We are so grateful for her guidance and highly recommend her to anyone looking to purchase a property with Sage!!.

Yet another update: "Aftercare Manager" from Sage Homes finds more excuses to avoid responsibilities. Personal complaint about her gone to chief executive Sater. Inevitable legal action now.
ANOTHER UPDATE: Sage Homes is trying to slither its way out of responsibility for one of their homes "falling apart". Sage Homes is blaming the builder and NOT accepting any responsibility, whereas contractually Sage Homes is liable. Also the customer care woman is unbelievably poor. So a complaint about the customer care service has gone to chief executive Mark Sater. Litigation is now being prepared against Sage Homes for failing for six months to put right their decaying property, causing unnecessary stress and making the property unsaleable. It would appear only court action will get Sage Homes off its arse.
NEW update: 18.11.24: Sage Homes now say that although CONTRACTUALLY they sold the house it is NOT their responsibility to put right defects. It is down to the goodwill of the actual builder.

SEE SAGE HOMES IN COURT.

We have acted responsibility with huge frustration and patience.
FURTHER UPDATE: 18.11.24. Sage said it would send staff TODAY to examine long standing complaints.

NO ONE FROM SAGE TURNED UP.

So we go down the (for Sage Homes) the expensive and bad PR route of LITIGATION.

What an appalling company. Seriously awful

Update - 09.11.24: SAGE HOMES INVITED MORE DETAIL. THAT WAS GIVEN TODAY. BELOW IS TEXT OF EMAIL SENT TO SAGE HOMES.

9 November 2024
SAGE HOMES

Further to your email response of Friday 8 November.

1. The property is located at XXXXXXXXXXXXX.
2. You have been contacted with photographic evidence requesting repair work stretching back months. You have ignored all the emails from (NAME) and the Sage "Chat" service from which screen shots were saved as legal evidence.
3. We have consulted a public access barrister to prepare litigation against Sage Homes. That will be averted if Sage Homes reacts positively and in a timely manner to the complaints. Otherwise this will, without prejudice save as to costs, develop into a formal, public legal dispute which will include a claim for the stress caused, compensation and costs.
4. There will be an update on Trustpilot following this email. All this text (minus the name/address) will be published. You are invited to respond in the public domain now that you have all the required information regarding your upset customer.
5. The right to formally complain to the Ombudsman is reserved, pending the response from Sage Homes.
6. And the complaint will be discussed with evidence with mainstream media to warn people NOT to buy a Sage Home because of the company's appalling customer care for genuine grievances.

Sage Homes has within its own resources the solutions to this matter.

(NAME)

Note: A copy of all correspondence has been sent to Sage Homes boss Lucian Sater and other members of the Board to remind them of their personal director liabilities and their inability to maintain a reasonable customer care service.

^^^^^^^^^^^^^^^^^^^^^^^^^^^

Sage Homes invites me to send a message to its "enquiries" email address regarding my complaint. I have already sent several emails - ALL IGNORED by SAGE HOMES. Why send another.
Time to take this bad company to court.

Appalling. Avoid Sage Homes. Keep sending emails with video and photographic evidence of defects. Emails ignored. Telephone number never answered. Tried "live chat" who would not confirm to what email address I should re-send my complaint with the evidence.
No option but to litigate against Sage Homes and claim all costs if I have to get these long outstanding repairs done by outside contractors. I am sure the county court will consider I have acted reasonably, tried every avenue.

I have had a very good chat with Naomi asgeirsdottir and moved forward for my repairs she was amazing at what she did for me and keep me calm with the worry of things in the house for things in place and acted on my repairs very quickly got back to me straight away just like she said she would

Absolutely amazing thank you

Moved into a shared ownership home 2 years ago. Some issues have been outstanding since then. Staff are useless, nothing gets resolved. The majority of the time they just point blank ignore emails and messages.
Brand new apartment never lived in. The towel radiators never worked. The balcony door was missing a fitting causing a draft. Our apartment front door slams anytime any of our neighbours go in or out their property waking up out toddler all times in the night. Issues with mould growing which took 5 months to resolve! All other issues are outstanding. Sage do not care one bit about their customers and only care about their profit. Worst customer service of any company I have ever dealt with. Wish I had read the reviews before dealing with them.
They sorted the mould and then went quiet for 6 months about the other issues. I've been chasing for last 4/5 weeks and I have still not had a response. DO NOT BUY A HOME WITH SAGE. I am now having to seek advice on what I can do legally.
Company is changing their name to SPARROW so AVOID them too.

Update on my last review since moving into a shared ownership flat with Sage Homes. I emailed Sage back in August regarding some missing appliances in the flat that was agreed in our contract. On September 18th, after numerous calls and chasing the home ownership team, I get a reply from someone called Jack Dowlet. Jack called to say he is handling my issue and asked me to email him certain details. However, he texted me the wrong email and when I texted AND called him to get the correct email I had no answer or reply. After trial and error, I managed to get the correct email and he responded a week later saying someone would come around to install the appliance. A month later, and numerous follow up emails, nothing has been done. Every time I emailed him, he has found an excuse or he would say he is following up with another team and will update me later. He is suppose to be the regional manager at Sage and I am truly shocked by the level of incompetence from someone of his position. This is truly a reflection of the service and work at Sage where they are not able to get anything done.

I am sick of Sage's substandard care of their tenants. I was locked in my house yesterday (Sunday) and was on hold to Sage for over 3 hours and the fire brigade had to come out and have me descend down a ladder from my window as I live in a first floor flat. In conclusion, I missed work and paid £120 for a locksmith and Sage are refusing to refund me this, despite it being their property. I am now left short of money.

Additionally, there must be a design fault with the locks as my neighbour had a similar problem and Sage Homes left her with an unlocked door for six weeks! They've also never replaced her smoke alarm in two years!

Sage Homes promised us a shed over two years ago, as the other neighbours all have one except us, which never came to fruition.

Also, I have an ongoing bathroom damp issue which never gets resolved after addressing it to them several times. All they seem to so is fob their tenants off but are quick enough to take the rent money.

Biggest issue is their lack of communication, even when I raised a complaint that fell on deaf ears. I have been here for 3 years and feel let down.

I have mould growing in the airing cupboard from a leaky roof, which is their responsibility as it’s the actual roof and solar panels that are the issue - this has been deemed the issue by professionals! Sage made me jump through many hoops and in the end I went straight to the developer instead this has been going on for 2 years and today when I rang Sage they asked for photos - ones that I have sent several times previously and they even stated they were unaware of recent issues I was having.

No one in this company seems to talk to one another or have the ability to look at issues as a whole, with them always saying “that’s down to another department who deals with that”

Couple this with the inability to estimate service charges properly, my block of residents now apparently owe over £450 for the year. I have spoken to others using different agencies and they have not heard of this poor judgement in calculations in their experience.

This will teach me to carry out due diligence on hoisting association next time. I won’t hold my breath at even getting a reply on here either