Sage Homes Arvostelua 

I can not thank kym Boyle in the defects department anymore if I tried!! 2 years off being ignored about my damp and mould and Kym went above and beyond to get it rectified in 6 months! She's a credit to Sage.

Gemma - Income Team
Gemma took my call seriously and came to a conclusion that would help me. I was passed back and forth via email saying my forms weren’t received and had no answer from anyone. Once I spoke to Gemma she listened and called me back and sorted within a couple of days.

Sage have been absolutely fantastic with me and getting things sorted with benefits, they have their own benefits staff to help you and make sure you are getting all the correct benefits you're entitled to.
A bug shout-out to (Parminder) who helped me with everything and in constant contact with me thought the whole process. I can't thank her enough.
Thank you Parminder Aulakh....

I was dissatisfied when I tried to buy my first home with Sagehomes. Being told your home is ready in November but not being able to move in is definitely not a good start. But when that turned into January, then February, and now April at the earliest, we knew this wasn't genuine. The worst part about this was definitely the fact that we had seen the property completely finished!

Having said the above, what really stuck with me about this companies poor service and poor communication is the fact that out of the blue we get our holding deposit back with no message no call and no email, so we dug deeper to find that they had taken our home and put it back on the market.

severely poor business with some sort of corruption and the worst service I have ever seen.

DO NOT TRUST THEM!

This morning, I had the pleasure of speaking with Kym B. regarding two ongoing issues: a shower leak that has persisted for two years and a metal bar on my door that occasionally prevents it from closing properly.

After two years of repeatedly contacting Sage Housing with no resolution, Kym was the first person to take my concerns seriously and act promptly. She immediately scheduled appointments to address the issues, demonstrating professionalism, compassion, and empathy throughout our conversation. She reassured me that she would contact the necessary contractors to resolve the problems, which brought me immense relief—to the point of tears. I’ve received correspondence from contractors immediately. I sincerely appreciate Kym’s dedication and told her she had lifted a significant burden off my shoulders.

A lady called Janice at sage homes has turned my depression around getting me the correct support and always at the end of the phone for me. I can’t thank her enough !

Chinwe Ekwunife our Lettings & Allocations Officer that have been dealing with has been fantastic, always helpful and answering any questions we had, she had such a welcoming tone to her voice every time we interacted.
She made the whole experience for us moving from private rent to affordable home such a simple process given our complex family needs, offering us so much advice and taking the time to keep in contact whenever we had an issue or concern.
Being honest if you look to take on new staff in the future please utilise Chinwe to train them in customer service as she has been phenomenal.

I reserved my shared ownership property in July 24’ and am STILL waiting to move in. They seem to be constantly in meetings or waiting for a decision. I sold my previous property due to a divorce and was told the property would be ready by the developers late November/December. I am paying 1000s in rent and storage and my children are separated from me due to cramped living conditions which is extremely stressful and upsetting. It is now Feb and I’m still no closer to getting a date, all I keep being told is “we’re planning on”…..”We antisipate” absolutely nobody seems to care. Their customer service team read from scrips or they have you on hold for ages and cut you off. It’s a terrible way to run a company and have noticed that I am not the only one. Please can someone do something to put this right?

Contacted sage today after reporting a repair on line 2 weeks ago .Fence had blown down and broken in garden , we are both pensioners with an elderly dog so marked it as urgent , as we could not let her out. Waited for a reply which came on the second complaint , which said it was up to us to repair, even though we are in rented property.
On checking on line I was under the impression it was the landlords responsibility unless damage was caused by the tenant .
I rang sage who would not do the repair , that it was our responsibility as agreed by the government apparently .
We both have mobility problems and would find it difficult to do , and a contractor would be expensive .
Sage are not at all sympathetic to their elderly tenants , which has come to our attention on various occasions when contacting them .

I was initially a strong detractor and had titled this review “The Most Atrocious Customer Service of My Entire Life.”

When I moved into my new property, I created an account and set up a direct debit. However, for some reason, it was not processed, and I had to continue making manual payments. Despite paying regularly, my account kept showing as “in arrears” on the Sage portal.

I reached out via email to address this issue and also reported a problem with my front lock. After 12 days, the only acknowledgment I received was a message on the portal stating, “You owe us money!” I found this incredibly disrespectful, unhelpful, and inaccurate, which left me absolutely furious.

However, today I received a call from the Sage team with a heartfelt apology and, more importantly, an explanation. They clarified that the message was never intended for customers—it was generated by a trial product that had not been fully tested and should never have been released publicly. This explanation reassured me, as there was no reason for any customer to be spoken to that way.

I also appreciated the level of care I received during the call, as well as the additional support provided regarding my other concerns. As a new homeowner adjusting to shared ownership, this made a real difference.

To top it off, my front lock was fixed today by a lovely chap, which further restored my confidence in the service. I now have more faith that my shared ownership experience will improve moving forward.

Thank you for turning this around in the best possible way.

My daughter is very vulnerable health wise. She lives in social housing with her daughter and she struggles to get repairs or support. We have already sought the help of the Housing Ombs for previous issues which were only partly resolved, although according to Sage's response to the Housing Ombs report, she is now 'happy' where she lives! Absolute rubbish! There are further problems which are being ignored. My daughter has lived there for 3 yrs and the lack of support has impacted on her health to the point where I fear she may have a breakdown.

Sexy! Sexy, sexy, sexy. service. Sexy people. You guys sure know your way around a short old tenancy agreement and I signed the documentation so fast my ex living arrangements are basically a blur to me.

I purchased my first house on a new private estate and never realised that Sage had social housing on the estate. I wish like many of my neighbours that I had never purchased it, I know that councils want more social housing but putting social tenants on private estate just doesn't work and brings the area down, totally unfair on people who have perhaps spent hundreds of thousands on a house to have it dragged down to a council estate level.

I would like to thank Jaye McDonald from Sage for her professionalism, great communication and help in purchasing her first apartment.
It was a pure pleasure to work together.
Thank you very much and I wish you further success

Daniel Regan who has helped me through the whole process he's so professional with he's happy to help mentality I could not recommend him enough.

Toni was absolute brilliant from start to finish. There were some challenges with my solicitors, however Toni was supportive and helped with the whole process, reassuring me all the way to completion. I can't thank Toni at Sage homes enough and so excited to begin my new adventure in my new home :)

Absolutely worst housing association in the UK, They create obstacles and problems for all kinds of tenants but mostly housing association tenants the most vulnerable people in our society, If you have been targeted like myself or discriminated due to a disabilities by this Housing association, I urge you To contact The regulator of social housing, I have been absolutely bullied Every single day off Sage Homes, they threatened me with legal action continuously And target to me because I have an assistance animal, which is for my disabilities, Despite mental health services and the local city and county council informing them of this, they’re still want to remove me from my property and make me homeless. I have not had a single complaint about my assistance animal. And he presents absolutely no problems for them.

Unfortunately we’ve had a really negative experience so far. We moved into our new house in May 2023. Communication has been very poor throughout. We documented all faults as suggested with pictures for proof and very few have actually been resolved. In fact all snags were marked as resolved on our account without any communication or solutions. It’s now December 2024. When contacting their team about the need for repairs we are usually ignored or “passed on to management” but nothing ever comes of it. First of all we had to book multiple days off work for people to “assess the issues”. Then, months later, a handy man came round, I booked another day off work for some repairs. I thought ‘finally!!’ . He gets to my house and says he had 3 basic tasks to do on his job sheet and said the rest of our list wasn’t assigned and therefore not his problem. 1. Fix the wobbly banister. 2. Fix the loose doorhandles & replace any missing screws. 3. Fix the scraping door upstairs. Clearly some bad communication there as that barely touched the surface.
It’s not the worker’s fault. If he got assigned all jobs he would have done them. After “fixing” the wobbly banister we noticed that it is still very wobbly and not fixed at all. A botch job to say the least. And now we have a piece of wood that’s not even lined up properly connecting our banister to the wall. Next, something that I thought would be such an easy fix… the back door. It has been ignored throughout all communication even though the bottom is very clearly broken and there are paint marks all over it on the outside. We are desperate to get a cat flap installed for our cats but what’s the point if the door is ruined? While all our issues aren’t “massive” they should still be fixed as stated when we agreed to buying the property. The hallway ceiling has cracked massively with falling plaster. Something we expected from a settling new build. However there’s been no response from anyone. It’s just back and forth emails with no actual resolution. Another issue that’s been ignored is in the bathroom. They failed to put sealant on the shower door where it connects to the bath. Someone came to put sealant on it. Took maybe 10 minutes. But they’ve consistently ignored the fact that the leaking/flood caused by lack of sealant has permanently stained the bathroom floor lino. Similarly, the downstairs bathroom radiator had a leaking issue. Again, they fixed the leak. But they never resolved the very discoloured and ugly pipe. They’re either severely understaffed or really just don’t care. Of course we could just fix these things ourself. But, it was promoted to us that all snags will be resolved within the first year! Writing a 1 star review is our last resort. Please contact us and fix these things like you said you would?!?!

Chelsea has been super helpful and reliable and showed she cared and wanted to get things sorted for
Me.

Really grateful for her hard work and kindness in a really stressful time for me.

Bekim was amazing from start to finish.
Very professional and informative and made sure everything was understood throughout!
Can’t fault any of it at all!

Thank you so much for all of your help!