Saffron Building Society Arvostelua 218

I have been using the app for 10 months and it can be a bit slow. Today my account was "locked for maintenance". My account is due to mature on 1st March and I'm worried my money will be gone.

I visited haverhill branch and was welcomed by the friendly team, I had questions about my maturing account and the guys were really helpful. They explained my options and I left with a good rate. Thanks

I used Saffron Building Society's live messaging today. I was answered quickly, Molly resolved my issue fast too.
Good savings rate and excellent customer service.

Kendra was incredibly helpful and and sorted my issue within minutes. Very easy and calm and she was so lovely.

Narina was great today at enabling me to access my account, get the app set up and much more! Thank you

Good interest rates and excellent customer service form whenever I've called them. I spoke to Noreena today who was able to help with my query in a completely pleasant and professional manner. Thank you!

Yet another issue with Saffron Building Society! Every time I engage with this organisation there is an issue. Very amateur. Poor technology. Can’t even get the basics right. Only thing going for them is good interest rates, hence the score of 2

Absolutely awful experience with this outfit don't seem to work to any sort of time frame 0 correspondence with customers if your looking for a long wait with no outcome look no further absolute joke of a company avoid at all costs......

I can’t understand the negative reviews I have nothing but great service and experience from all communication regarding my account it was easy to open

I am existing customer and opened another account online it was so easy very happy with also having the option to go into my branch where the staff are amazing especially now that the banks are all closing in the high street.

I tried very hard to open an account. They didn't recognise the bank account I was using for transfers (Barclays!) and their system for trying to pay in money was so hopelessly I complicated I cancelled the account and made a complaint to them. I put my money elsewhere!

Awful service.
Do not do what they say they are going to do.
Never return calls.
Promise to write but don't.
There's always a 'Columbo' moment that prevents them carrying out your instructions despite the fact that they told you the process to follow in the first place!
Been trying to close my accounts with them for 5 months (both in person in branch and on the (un)Help Line), but there's always a reason they can't proceed (they definitely haven't heard of Consumer Duty!!)

I filled in a survey sent to me by email so thought I would leave a Trustpilot review too and am honestly shocked by the low overall rating. I’ve never had a problem in the over two years that I’ve been a member, other than the occasional secure message not sending (but logging into the website seems to get it to send fine.)

My latest experience was opening the Regular Saver ISA, a product that I’m a fan of but unable to get with the majority of those that offer them due to not being a local. The form was posted first class on the 8th, account opened on the 11th and passbook in my hands on the 13th. Very impressive service at any time of year, but the demand for ISAs will naturally be higher at this time making it all the more so.

Would prefer in app applications for non-ISA accounts (was website only the last time I did one) and account funding by debit card (parent is looking for a new account but doesn’t want online banking on their current account) but we can’t have everything. I have recommended Saffron to those I believe they would suit and will continue to do so.

Thank you

Thank you, Saffron, for getting me into this mess...and then disowning any responsibilty.
The parliamentary group took evidence from building society customers who have lost money as a result of Philips' plunge into administration. According to those present, the evidence was 'damning' with customers – nearly all elderly – pushed into inappropriate products.

Building society customers were drawn into Philips' net in the late-2010s when they were encouraged at branches to take out wills – and trusts that would protect their assets (their home and investments) from future care fees and inheritance tax.

Originally, these were provided by sister companies The Will Writing Company (TWWC) and Family Trust Corporation (FTC) – with the building societies receiving commission on each sale they made.

I hope you enjoyed your commission.

Following advice from you, my mother placed her house in a trust with your partner organisation The Family Trust Corporation. She lost ownership of her home, it has cost us in excess of £14k and years of distress to rectify this. Your refusal to engage and talk about compensation, despite pressure from Kemi Badenoch MP to do so, is shameful. Anyone else affected, please contact Action Group Philips Trust on Facebook.

Regrettably not the Building Society I joined more than 10 years ago. On line platform is clunky, passwords longer than other providers etc etc.
Time to find an alternative Society. Staff are brilliant but that’s not enough.

Please why only 1 girl on counter at lunchtime,wait nearly 15 minutes and 4 people in front of me

Wish I had read reviews before I tried opening the account. It has taken six phone calls to get to the point of opening an account and logging in. I applied online and never heard a thing. They were then closed for two days 'staff training' (Really, in this day and age you close the whole business for two days?? The staff all seem very pleasant i think your systems are the issue). The instruction email for logging in are flawed. They ask you for a memorable word up to 30 characters long yet you can only enter 16. I could go on. I was just googling to check they really are FSC registered as they seem so incompetent and found Trustpilot. Needless to say I don't think I will credit the account after reading the reviews about how hard it is to withdraw!

Dreadful society.
Emailed my details to another customer.
Referred to a phone call they never made
Never answer their phones
Have duplicated my account
Have not bothered to reply to.my urgent email
Took a month to open my account.

Online new account just would not let me create a new password, after 4 attempts trying to open an account gave up.