Predatory practices that destroy small family businesses Dealing with Safetykleen has been financial ruin for our small family business. Their customer service is completely non-existent an... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We have worked with SafetyKleen for the last three years. During this time they have provided an excellent service to us. They're regularly in touch always looking for opportunities to collect when... Näytä lisää
Yritys on vastannut
Excellent service. Service from Safety-Kleen is always excellent. From dealing with the operatives who attend site to the people who work in the offices. Everyone always give 100%. Brilliant co... Näytä lisää
Yritys on vastannut
Excellent service and product. We have always experienced excellent service from all departments within Safetykleen and they have worked with us to improve the fluids used in the wash baths to ones t... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When you choose Safetykleen, you are choosing expertise, service excellence, and a true commitment to best-practise environmental compliance. Relying on our solutions for parts washers, spray-equipment cleaning, ultrasonic and specialist parts cleaning services, or for waste management and expert compliance advice, frees you up to focus fully on your business.
Yhteystiedot
950 Great West Rd, Brentford , TW8 9ES, London, Yhdistynyt kuningaskunta
- 01909519300
- directresponse@safetykleen.co.uk
- safetykleen.co.uk
3,6
Keskitasoinen
42 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Predatory practices that destroy small…
Predatory practices that destroy small family businesses
Dealing with Safetykleen has been financial ruin for our small family business. Their customer service is completely non-existent and unhelpful.
Day One Issues: They refused to accept our payments for the first 3 months of our contract, immediately forcing us into a debt backlog that a small business simply cannot recover from.
Trapped in a Contract: When we asked them to remove the machines so we could pause services and clear our balance, they refused to take them back.
Price Gouging: While forcing us to keep the machines, they aggressively put their prices up to rates we couldn't afford, intentionally trapping us in a debt spiral.
They have zero empathy for small businesses and absolutely no desire to help find a solution. AVOID THEM AT ALL COSTS. YOU WILL REGRET EVER TAKING A CONTRACT WITH THEM.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Hello
We’re sorry to read your feedback and are concerned to hear about your experience.
We take all customer concerns seriously and would like the opportunity to review the points you’ve raised to ensure everything has been handled in line with our processes.
We’d encourage you to contact us directly at directresponse@safetykleen.co.uk with your details so we can investigate further and discuss your situation.
Thank you for your feedback.
The customer service awful
The customer service is beyond appalling at this stage I have been trying to get a credit note from your company for a product that was just added to my account despite never having requested nor received. I have contacted accounts relentlessly regarding this matter and three months later I am still trying to get this credit note I require this for my tax accounts for my company. I have not received a response your company are not reliable nor customer focused. I have tried to lodge a complaint to get this resolved but no complaints procedure available, AVOID AVOID AVOID Look at all the one start reviews
NB/ I have emailed direct response I await a resolution
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. I’m sorry to hear that you feel you’ve had a negative experience with us. We take all concerns seriously and would appreciate the opportunity to look into this further. Unfortunately, we haven’t been able to identify you from the details provided.
Please could you contact us directly at directresponse@safetykleen.co.uk so we can discuss this.
Vastaus yritykseltä Safetykleen
Thank you so much for the fantastic review! We are thrilled to hear that you find our service prompt and efficient. Delivering service excellence is our goal, and we appreciate you taking the time to share this feedback. Looking forward to serving you again soon!
An excellent all round professional…
An excellent all round professional service.
I have switched most of my waste collection to safekleen. Waste transfer documents always correct.
I highly recommend this company
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you so much for the 5-star review!
We’re thrilled to hear that you are enjoying your experience with Safetykleen. Our team takes great pride in maintaining professional standards, especially when it comes to ensuring waste transfer documentation is accurate and compliant.
Knowing you’d highly recommend us is the best compliment we could receive. We look forward to continuing to provide you with excellent service!
Great service
The engineer is always polite, friendly and super efficient.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
We are so glad to hear that your local engineer is providing such a friendly and efficient service. We truly believe that our people make the difference, and it’s great to see their hard work and polite approach being recognised.
We’ll be sure to pass your kind words along to the team!
Would you like to share the engineer's name or your company location to ensure they get the direct recognition they deserve?
Great service!
We have worked with SafetyKleen for the last three years. During this time they have provided an excellent service to us. They're regularly in touch always looking for opportunities to collect when they're in the local area. Always contactable and very pleasant at every level of the organisation. I wouldn't hesitate in recommending them.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for the wonderful review. We are incredibly proud of the three-year partnership we’ve built with you. It’s wonderful to hear that our proactive approach of staying in touch and coordinating local collections has made a positive impact on your business.
Our goal is to be approachable and professional at every level, so knowing you find our team pleasant to deal with means a lot to us. Thank you for your continued trust!
Vastaus yritykseltä Safetykleen
Thank you for your feedback.
We’re glad to hear the process was simple and handled professionally, that’s exactly what we aim for. It’s great to know everything went smoothly from your perspective.
We appreciate your support and look forward to assisting you again in the future.
efficient clean and professional
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your kind feedback.
We’re really pleased to hear that you found our service efficient, clean, and professional. Those are exactly the standards we aim to deliver every time.
We appreciate your support and look forward to working with you again.
Service provision
The service provided is always fast and efficient physically with the collection of the waste and then with the provision of the supporting consignment, including the update with Part E completed.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback, we really appreciate you taking the time to share your experience.
It’s great to hear that you’ve found our service consistently fast and efficient, both in terms of waste collection and the handling of documentation. Ensuring consignment notes are completed accurately and promptly, including Part E updates, is a key part of the service we aim to deliver.
We’re pleased this has made a positive difference for you and look forward to continuing to support your business.
Turns up when they say they are going…
Turns up when they say they are going to.
Helpful guys
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thanks very much for your review. We really appreciate it. Glad to hear everything went smoothly and that the team were helpful. It’s great to know we’re getting it right.
Always excellent customer service…
Always excellent customer service received from this Company - very quick to respond to any machine or parts failures too.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thanks very much for your kind words. We really appreciate you taking the time to leave a review. It’s great to hear you’ve consistently had excellent service from us, and that any issues have been dealt with quickly. We’ll make sure your feedback is passed on to the team.
We have been sold a lie
We have been sold a lie. Avoid. everything is wrong with this company and I can see that all 1 star reviews prove it here. I will not even elaborate how much time AND MONEY we have waisted on them. Money making company.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
We’re really sorry to hear that you’ve felt this way, and we take feedback like this very seriously.
Following your review, we’ve been in direct contact to better understand the situation, and it’s clear there was a misunderstanding that we’ve been working to resolve together. We’re pleased that we’ve now had the opportunity to clarify things and move forward positively.
Our aim is always to provide a transparent and reliable service, and we appreciate you giving us the chance to address your concerns.
If there’s anything further you’d like to discuss, please don’t hesitate to reach out, we’re always here to help.
Great service
Been using a parts washer with safetykleen for a number of years and been all good. Machine, service and knowledgeable account manager is excellent
Thanks
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thanks very much for your review. We really appreciate your continued custom over the years. It’s great to hear the machine, service and account management have all been excellent. We’ll make sure your feedback is passed on to the team.
Safetykleen are a shambles
Safetykleen are a shambles, do not use if you can avoid. Repeatedly you obtain a price for waste collection and then they overcharge you. Takes ages to sort out with rude indifferent people who couldn’t care less. Worst of all, you are in a two year contract for an old parts washer. You have to notify 90 days before the end of the contract or you auto renew. No letters or emails sent out to remind you. Then, you are stuck for another 24 months! Taking Safetykleen to Court, let’s see what a judge says.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. I’m sorry to hear that you feel you’ve had a negative experience with us. We take all concerns seriously and would appreciate the opportunity to look into this further. Unfortunately, we haven’t been able to identify you from the details provided.
Please could you contact us directly at directresponse@safetykleen.co.uk so we can discuss this.
These are the worst firm around they…
These are the worst firm around they charge u even though u going though bad times u asked for the machine to be pick up they still charge u top price even though u put stop to them doing a service there management are a complete waste of time I feel sorry for the drivers don't not go with them they are a big joke ask to set a payment plan many of times but still no answer from them worst firm out there would not recommended at all don't do it
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. I’m sorry to hear that you feel you’ve had a negative experience with us. We take all concerns seriously and would appreciate the opportunity to look into this further. Unfortunately, we haven’t been able to identify you from the details provided.
Please could you contact us directly at directresponse@safetykleen.co.uk so we can discuss this.
Great people but new IT system needs improvement
Good responses to requests. Waste collection is very good, supportive personnel with good communications.
New IT system needs improvement, incorrect SIC for our waste details (parts washer consignment note), email sent to contact.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. We’re really pleased to hear that you’ve had positive experiences with our team, waste collection service, and communication.
We’re sorry to hear about the issues you’ve encountered. We appreciate you bringing this to our attention.
If you haven’t already been contacted, please do get in touch with us at directresponse@safetykleen.co.uk so we can investigate this further.
Excellent Service and Product.
Excellent service and product.
We have always experienced excellent service from all departments within Safetykleen and they have worked with us to improve the fluids used in the wash baths to ones that are water based and kinder on the environment. We have used this company for many years and even when the unlikely problem occurred they have been swift to resolve it.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your kind feedback. We’re delighted to hear that you’ve consistently received excellent service from our teams and that we’ve been able to support you in transitioning to more environmentally friendly, water-based solutions.
It’s great to know that any issues you’ve experienced have been resolved quickly, and we truly appreciate your continued loyalty over the years. We look forward to working with you for many more to come.
Very unreliable service
Very unreliable service - you book a waste collection, wait 2 weeks and they don't turn up. Phone again, get told no record of the booking and it happens again, and again, and again.......
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. I’m sorry to hear that you feel you’ve had a negative experience with us. We take all concerns seriously and would appreciate the opportunity to look into this further. Unfortunately, we haven’t been able to identify you from the details provided.
Please could you contact us directly at directresponse@safetykleen.co.uk so we can discuss this.
Since signing with Safetykleen
Since signing with Safetykleen , all the areas they cover for us , we don't have to worry about , They quietly come in and do their stuff with little or no disruption . but we do know that if we were to have an issue they are only a phone call away and will be out asap.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. We’re really pleased to hear that our service has helped take the pressure off and that our team can carry out visits with minimal disruption to your operations.
It’s also great to know you feel confident that support is always just a phone call away if needed. We really appreciate your continued trust in Safetykleen.
Would not recommend
Impossible to get hold of anyone, emails routinely ignored and when they are not ignored, they are met with constant false promise. service plan not honored since starting with them. salesmen give a good talk then goes downhill from there.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safetykleen
Thank you for your feedback. I’m sorry to hear that you feel you’ve had a negative experience with us. We take all concerns seriously and would appreciate the opportunity to look into this further. Unfortunately, we haven’t been able to identify you.
Please could you contact us directly at directresponse@safetykleen.co.uk so we can discuss this.
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