Great service: had to change appointment 72h pre- booked appointment (tenant request). This was actioned. The service engineer (according to the tenant) was prompt and all went well. 4 stars becaus... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ive recently had both an electrical and gas engineer as both my certificates needed reviewing. The electric engineer was lovely, very efficient and called me when he was an hour away so i could ensure... Näytä lisää
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Avoid, they provide a poor service, expensive remedial work, do not call back and are still hassling my tenant by email and SMS despite the test having been completed. The initial EICR was conducted... Näytä lisää
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I’m an engineer who does landlord certificates for the company and haven’t had any problems so far. Only reason it’s a 4 star is payment is a little slow but always get paid. I deal with Jess and she... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Safe2 are the perfect solution for your property compliance certificates and with our market-leading online platform, you can order any required certificate with just a click of a button. Safe2 will seamlessly organise the inspection and arrange the date with either the tenant or letting agent and keep you updated along the way.
Yhteystiedot
2 Park Court, Premier Way, Abbey Park Industrial Estate, S051 9DH, Romsey, Hampshire, Yhdistynyt kuningaskunta
- 0800 669 6198
- info@safe2ltd.com
- safe2.co.uk
3,2
Keskitasoinen
45 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 78 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Just a call centre, would not recommend
I needed three certificates (Gas Safety, Electrical Inspection and EPC) for a rental property and was concerned about the disruption for my tenant. I chose to use Safe2 as I hoped that they would coordinate the visits to all take place on the same day.
It all started well, with a series of emails from their system to keep me up to date. But it went downhill very quickly.
Appointments were cancelled at the last minute, I was given conflicting information from the details my tenant was given, I received information for a property that was not mine, and in the end there were three separate visits, requiring my tenant to take time off for each (after already having taken time off for the missed appointments).
To make matters worse, the gas engineer incorrectly failed the hob and disconnected it, leaving my tenant without the ability to cook. By the time Safe2 looked at my complaint and agreed that their gas engineer had been wrong, I had already had to spend £180 to have a new hob fitted. They did eventually refund the fee for the gas check, but I'm still £180 worse off.
I had originally assumed that this was a national company with their own engineers and inspectors. But I think it's just a call centre with no staff of its own. The people coming out to do the inspections did not seem to have any idea what Safe2 were doing and communication was all over the place, with my tenant receiving last minute calls from the engineers to either cancel or say they were coming the next day even though no appointment had been arranged.
I have a portfolio of eight properties, and it would have been nice to find a company that could organise compliance for all of them. But Safe2 is not that company, and I will not be using them again.
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safe2
Thank you for your detailed feedback, and I’m very sorry to hear about the issues you’ve encountered, particularly with the incorrect assessment of the hob by our gas engineer. I can imagine the frustration this must have caused you and your tenant, and I sincerely apologise for the inconvenience.
I would like to reassure you that the contractor involved in the gas inspection is registered with Gas Safe, a respected certification body that regulates the UK gas contracting industry. However, we understand that mistakes were made, and given the circumstances, you have the right to raise this matter directly with Gas Safe if you wish to pursue a further investigation.
Whilst we always endeavour to minimise disruption, sometimes for reasons out of our control appointments do need to be rearranged.
As mentioned earlier, while we work with carefully selected contractors who are qualified and fully insured, each contractor is independently responsible for their work and any associated liabilities. This is an unfortunate situation that we will review thoroughly to ensure better service in the future.
We understand your decision not to use our services again, we would love the opportunity to restore your trust in Safe2 in the future.
Once again, we apologise for the disruption this caused, and we genuinely appreciate your feedback as we continue to improve our processes.
Absolutely Useless Service
Absolutely Useless Service
Safe2 send several automated appointment reminders via email and text. Then the engineer will call the evening before to confirm the appointment for the following day and then not show up. This is the second appointment for a gas safety certificate and boiler service where the engineer hasn't kept the appointment. I get the impression that what the engineers are paid isn't worth their while so they will only keep appointments with Safe2 if they have nothing else on. I have demanded that they refund my £119.70. I have now booked the same service with another company which cost £163.00 which I am happy to pay for an engineer to keep the appointment and complete the work.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Safe2
Thank you for your feedback. We regret the inconvenience caused and want to clarify what happened. The engineer assigned to your job was unable to complete the visit due to incomplete address details. Once the full details were received, we promptly rescheduled the job. Unfortunately, the assigned engineer was unwell on the day of the rescheduled visit.
We apologise for the delays and any frustration caused; we would love the opportunity to provide you another property certificate in the future.
Helpful, advice giving electrician who I'd absolutely recommend
Friendly electrician who let me know when he was nearby before the appointment. Communication and advice was valuable and helpful.
Many thanks and i’d absolutely recommend this service Safe2 offers.
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Pleasure to deal with
Good communication, prompt turnaround, quality company at every step
3. kesäkuuta 2024
Oma-aloitteinen arvostelu
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