SAFE-TECH Arvostelua 

Great well made lipo safe bag with prompt delivery

Connection issues with outdoor siren for burglar alarm. would not work properly until distance from control unit to siren was reduced to about 3 metres.
Also instruction leaflets poor quality and difficult to read.

Don’t expect these to last.
10 year battery life is a total lie

I bought three interconnected smoke and fire alarm set, and they arrived and worked perfectly …for 2 years.
Then all the batteries ran out. They can’t be replaced so I reached out to their customer support - they said :
"We provide a 10-year warranty on sensors and a 2-year standard warranty on batteries" but offered a small discount if I buy the same again from them again.

If these were advertised as 2 year battery life I wouldn’t mind but they are saying they have a 10 year battery life which simply isn’t true. Just last long enough to be out of warranty.

I would avoid this company’s products

Really poor experience with this firm.

Firstly I received no email order confirmation. They have my email address because they’ve emailed to ask for this feedback!!

Secondly, one of six items was missing when delivered. Without an email order confirmation, its been difficult to contact them.

Three, the missing item was advertised as “free” but is an integral part of a video doorbell system. I have part of the order, so for sure I know it was ordered.

Four, have failed to reply to my email attempts to get this missing part sent in the timeframe they advise they will respond.

Five, the interlinked alarms are not the easiest things to pair, requiring multiple attempts and you tube video searches as instructions are pretty poor.

Avoid. There are better supported systems out there.

Very happy with the bag purchased from Safe-Tech. After watching the video posted by Adam Savage about the missing safety components and poorly made non OEM 18650 batteries I had to make sure mine were stored in a safe place. The item was well priced and is of very high quality. It also came with additional dividers and pouches. Delivery was prompt with email updates. I will be using Safe-Tech from now on.

Great and swift service. Product delivered on time and is as described! No complaints! Happy!

Not a smooth transaction and there were issues with the ordering process and also with the delivered product.

However, when reaching out to them, everything was resolved quickly and without fuss.

Too easy to mark a company down for faults beyond their control, hence five stars here.

You don't answer emails and though you give a phone number all you get is a recorded message. Communication is none existent.

Quick delivery. Clear website. Great products.

I purchased the Cube package. I was amazed how good the service and the products were. A little fiddly pairing the sensors with the cube. The instructions could be made more user friendly. However, once they were paired and working, I then bought two more motion sensors to complement the system. I would recommended this company

The product works fine and staff are helpful

I am quite pleased with SAFE-TECH. I did have a problem, but they resolved it. Here’s the story;

I bought a CUBE based security system for my workshop. It includes a couple physical contact sensors, that I fitted to a door and a window. It also came with a vibration sensor. That was faulty, but they replaced it free of charge fairly quickly. That system worked very well. I manage it using their app on my Android phone. This is the main reason I bought their system? I wanted a security system that I can manage remotely, i.e. when on holiday. It sends alerts etc when / if any door/window is opened. I can then silence the alarm remotely – helps to avoid neighbour hassles 😊

I then bought a Passive Infra Red (PIR) sensor, so that if anyone did enter the workshop (through the roof etc) they would be detected. That also works fine.

Just to summarise how easy this has been to set up. In some ways it’s too simple? The instructions are straightforward. You “pair” them, and add the new sensor as an accessory, and that’s it. Simple.

OK, here’s where I did have a problem.
The CUBE does include a siren, which would be fine inside a house to alert you that someone had entered, and it might dissuade an intruder, a little, but I wanted a really loud siren. Something that would rattle an intruder’s ears (a lot) and wake up neighbours (in case I was on holiday).

HESTIA does have such a siren. It’s called a Dual Power Siren. It’s really Triple Powered? It has an internal (sealed) battery. It also comes with an external mains powered plug. It also has a solar panel, so you could set it up, and power it totally separately. I did not do that I just use the internal battery and AC power input. But here’s the problem;

Their instructions and Youtube don’t tell you how to integrate it with the CUBE. They only explain how to connect it to their “Control Panel”. I chased them (a lot) and within a couple of working days one of their engineers helped me via WhatsApp. Note. Don't be put off by their phone always going to recordings. It's annoying. Instead, I found using email to their support email worked best.

It’s all working now. I am exceptionally pleased.

A note here for any Security SME or Techies; There’s a lot more capability with their systems that they don’t advertise? For instance the Dual Power Siren has output connections for Normally Open (NO) and Normally Closed (NC). Problem is they don’t include the 3 Pin PCB Connectors, but you can get them from Amazon etc for pennies. I bought the 3 Pin Connectors, but I have not actually connected them up. I was not too sure if I could simply push/insert the connectors, or if by doing that I might crack the PCB (it sits out of sight below a panel). But I do think that HESTIA’s products have a huge amount more capability that they could open up to the technical enthusiast?

The vape alarm was delivered reasonably quickly. Managed to get it installed ok but the instructions for use were quite vague. It would not connect to their app and only flashes, no sound at all. It was quite expensive to purchase and has been a disappointment. To be fair though i haven't reported this to them but I won't be buying another one.

I'm happy with the service and the dealing I got from the safetech. I wanted a good intruder system that did the basics, and provided good security. Speaking with the service team helped me get exactly what I was looking for.

Outstanding customer service. One unit bought on Oct 22 developed a fault. I contacted Safe Tec and a person by the name of Hasher dealt with my problem with courtesy and speed. I received a replacement a few days later. Probably the best service I've received from a company in a long time. Anybody buying from this company can do so without fear.
E.CAMPBELL