thesabercompany Arvostelua 

1 021
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

The customer service was so, so. I had multiple different support people telling me different things. At one point I was given multiple discount codes that I was told would stack on each other, then a... Näytä lisää

Saanut 5/5 tähteä

Saber came non borken and out of the box easy to "build" an already pre charge, the dueling was good BUT i noticed at the Luke skywalker saber if you lose the spring under the powder button the pla... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The sabers look great, i got shadow maul ones but for some reason when i change colour it can inly turn pinkish, not deep red, and also swich in the second half is pretty painful to press

Saanut 5/5 tähteä

I've purchased a few products from The Saber Company. At times I've contacted their customer service team with questions and/or concerns. But every time Jaz Parker works with me to answer my questions... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

Hi! We are Thesabercompany, the saber brand build for the fans! We are all about transparency, please leave your honest review on this trustpilot page. All the love, Thesabercompany


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(1 021)

90 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Good luck getting a straight answer

These guys should be politicians as they won’t give a straight answer. Ordered with guaranteed Xmas delivery, paid for express shipping, only to be repeatedly being told they have my order and the ‘ team are working on it as quickly as possible’. I asked time after time would it be here for Xmas as advertised and I could not get that answer from them (despite them knowing it wouldn’t arrive in time).

Do your research. There’s lot of companies offering Sabors and I recommend avoiding this company.

14. joulukuuta 2024
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Carmine,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration regarding the guaranteed Christmas delivery and the lack of clear communication. According to our records, your package was shipped and is already in your local facility area.

We strive to provide the best service possible, and we regret that we fell short in this instance. Your feedback is invaluable to us, and we will use it to improve our processes and communication. As a gesture of goodwill, we would like to offer you a discount on your next order. Please feel free to reach out to us at sabertheory@outlook.com for further assistance.

Happy Holidays!

Saanut 5/5 tähteä

Dealt mainly with Jaz Parker

Dealt mainly with Jaz Parker, kept me informed all throughout from order to delivery, friendly and helpful service.

Saber itself is great, quality is fantastic, sound and feel is awesome too, exactly what I wanted, very happy and would recommend to anyone

Thanks SaberTheory

19. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Never Received and order number or tracking number

I placed and order for $614.98 and I never even got an order number and I was trying to contact there customer service and they have been zero help it’s times like this when I hate buying online if I ever receive this order it will be the last one I get from Sabertheory
I should also mention it’s been 4 days since my original purchase date

17. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

The saber is good minus the sound

The saber is good minus the sound. The sound quality is poor. Good thing I got this for Black friday because this is overpriced at what it regularly goes for. I took another star down because the customer service plays dumb when you mention any issues you have.

4. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Greetings from Germany

The whole process from purchase to delivery went very smoothly and without any problems. I was kept informed of every step by email.
The two Sabers are awesome! They are very easy to use and a lot of fun to duel with. You have different sounds and you can choose different colors. I can only recommend Sabertheory. Greetings from Germany.

19. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great saber

I am very impressed by the quality of my first saber. It is going to be difficult for this not to start a collection. My the force be with you.

9. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

SaberTheory is doing everything right

Communication is key and SaberTheory communicated with me at pretty much every step. Something I can confidently say I don't think I have experienced at all with any other company. I'm new to the lightsaber experience so I can't compare different lightsaber companies but with what I have received from SaberTheory, it is of really great quality. Their seasonal deals are also really amazing such as buy one get one free. Overall, I will probably buy another saber from them eventually.

18. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Sabers are absolutely great

The Sabers are absolutely great. The steering in the beginning is a bit complicated but as soon as you get a feeling for it, you‘ll start swinging around like Yoda.

May the force be with you.

15. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing Sabers

SaberTheory has incredible customer service, and the sabers were/are amazing! First time saber buyer, and I couldn't be more pleased. Definitely gonna be getting more

6. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

False advertising and zero communication (other than spam)

Tried to buy two light sabers with the discount code and free shipping they relentlessly promoted. The codes never worked and the free shipping was actually a partial cash back to be spent in their site only. Completely false advertising- and they never responded to emails asking for help.
I’ll have a very sad son at Xmas.

The reply to this is so lame! The worldwide Nova Saber is $245 AU. I have conversed clearly with your team about not placing an order because none of the codes worked, instead I sought help to ensure I was able to get a Xmas present for my son at the price point it was promoted at. You didn’t initially reply to my emails and instead just spammed me with more misleading promotions.

4. joulukuuta 2024
Oma-aloitteinen arvostelu
thesabercompany-logo

Vastaus yritykseltä thesabercompany

Hi Emma,

Thank you for your feedback. We apologize for the inconvenience you've encountered. It appears there was a mix-up with our email address. Please note that our correct email is sabertheory@outlook.com, which may be why we haven't received your emails. Feel free to reach out to us at this address, and we will gladly assist you. We will also contact you using this email.

Update: Hi Emma,

After reviewing your information, we could not locate an order matching the details you provided. Additionally, the Nova Saber is currently priced at $69.99, and discount codes apply only to other sabers. You will also have $40 in store credit available after you place an order. Please let us know what promo code you have, and we can verify its validity for you. We are always here to help.

Happy Holidays!

Best regards,

Customer Support SaberTheory

Saanut 5/5 tähteä

I had questions about promo codes and…

I had questions about promo codes and their sabers. I got a quick answer and the representative was fast and thorough with their answers. I have 3 sabers from Saber Theory and plan to purchase many more in the future!

27. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Only received half the order

I placed an order during the buy one get one free offer, the first problem was that they emailed me a week later asking me to select a different saber, as the one we wanted was no longer available. We did this, paid even more to make up the difference, and waited for delivery.
When the package arrived it contained the "free" saber, and when I contacted them to address this they wanted a video showing the unboxing of the package. After this I am still waiting for the problem to be resolved.
Overall, it is a very bad experience, and all we got was a very expensive "free" saber which is not even the one we wanted.

21. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great saber

First time buying from them wanted a cheap saber that I could do spin work with without damaging my replicas. This saber didn't disappoint if you're a seasoned saber spinner or a initiate in saber tricking it's a good spinner! It got here in under 12 days shipping was super fast.
Support was great when I was confirming my address and they care about the customer

22. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service and deal's

I love the sale of buy one get one it's what drew me in and now that I have them here each one of them are beautiful and the service was quick shipment was quick and no issues good job everyone thanks

23. marraskuuta 2024
Oma-aloitteinen arvostelu

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