Ruggable USA  Arvostelua 

The merchant refused to honor the 7-day price adjustment policy due to a small discount already applied to the product. They had a point system that was discontinued. They forced you to use the remaining discounts of $5-10, vs giving you an actual price adjustment of 30%—poor customer service.

I have had 3 large ruggable area rugs for barely 2 years now. My main complaint is that although they are washable, the quality of the rubber pad is very low. After 1 year (conveniently just out of warranty) the little fibers of the Velcro have started to break down, now when I lift the rugs from their base pads I get 2 vacuum bags full of these little black pieces of black plastic. It makes an ungodly mess.
I first vacuum the top of the rug, then the under side, then the rubber base to get as much of these little peices of plastic, then the whole floor around the rug and the path to the washer because the black sand gets EVERYWHERE. Along with having to clean my washer and filter after running them through.
It’s such a laborious process that although I’d love to clean my rugs once a month I really only do it every 6 months.
For the price I paid for multiple large rugs I would have expected them to last longer than 2 years. I plan to through them away soon, get some old fashioned standard rugs and buy a carpet cleaner. It honestly sounds like less work at this point.

I was never able to talk to a real live person. I tried multiple ways and all I got was a computer. I gave up and returned the extremely skinny rug with I had just received.
I have really enjoyed their plush rugs with thick pads. I was trying to get another one. This seems to no longer exist. The skinny ones that are available now are useless.

Designs are fun. The rugs are low pile and thinner than non-washable, but fine for under the dining room table. Washes well, but I have to goto a laundromat with a high capacity machine. My issue is I bought a round 8’ diameter rug about three years ago and the edges in high traffic areas curled up permanently within a year. Also, there is a wear mark all around the circumference where the edge of the rug pad ends.

After ordering two rugs shipped together in one box the rugs didn’t work for me. When doing the return of said rugs it required each rug to be sent back separately which resulted in having to find another box, and the shipping cost of each rug. So, of course, the refund was less because of shipping two items back. They failed to impress me on every aspect and now will never purchase from them again.

I like the items I purchased, but I got lucky with what I chose. There are some items I'll be returning because they look cheap and for almost $1k I can't justify keeping it. Compounding the issue, I was denied a price adjustment because the rug had been delivered forcing me to return the items. At this point, I'm not sure I'll be reordering them.

The pad is not a perfect fit. Their tolerance is +\- 2” all around, which means your rug could be 4” too big. Mine is 4-1/2” too big in one of the dimensions, and they are just fighting me in Customer Service saying that I’m installing it wrong (per their website this should be foolproof) and arguing about measurements. Instead of being apologetic and trying to help, they went straight to accusation.

Furthermore, the print quality is just awful. they are not using nearly enough ink, so the color does not penetrate the whole loop, the underside stays white, and after one vacuum it looks like trash.

These rugs are very nice for about 2 months and then they become very difficult to sweep and clean. The corners start rolling up and not laying flat. I do not recommend this product.

This company is a scam. I purchased a rug in July 2025, and the company only included two non-slip mats in the box. No rug. I have been emailing to rectify this problem since early August, when I returned from vacation, and to date, no one has been able to resolve the issue. I contacted my bank to dispute the charge, as the company has been unwilling to respond to voicemails and emails regarding the issue. Guess what, this is a whole other level of fraud - if they mark a package as delivered even though it does not contain the items that were ordered, Visa considers the customer liable as if I had gone to the warehouse, created the rug, and packaged it myself. I am not only suing Ruggable, but I am also suing FedEx and Visa because I did not order two non-slip mats. What will I do with the mats without the rug!?!

Rug shipped pretty quickly with tracking info. Rug and liner arrived well packaged. I absolutely love the area rug! The design is great! Perfect for Halloween!

Their customer service policies are ridiculous. They were unfair with an exchange I had yesterday. Even the rep I spoke with agreed!
I have one of their rugs and the new one needed to match it. My mistake.Their exchange policy does not address how they handled my issue.
So, I ended up paying over $50 more for a 2x3’ rug because of the exchange. Will never purchase from them again.

RUGGABLE SUCKS. Over priced RUGS. MY RUG came DAMAGED AND THEY DID EVERY thing TO NOT TRY AND LET ME EXCHANGE IT. COUNT YOUR DAYS RUGGABLE!! i'd encourage people to look elsewhere for nice rugs. ruggable is a big scam.

I was very disappointed with a $25 return fee on an $81 purchase when I tried to return a 2x3 rug the day after I received it. It clearly does not cost $25 to process that small rug, so the charge is just to discourage returns even when the customer is unhappy with the product. A good company should not need to do that. I usually look at the return policy when I purchase things, so they clearly don't make it easy to see that they charge so much for a return. I will not use them again. It certainly makes you appreciate good return policies, so I will continue to shop at Amazon and other sites instead of using Ruggable in the future for purchases like this.

I made an order for 2 rugs with Ruggables. I had a question about my order. There are only 2 options to communicate with customer service should: email or chat. When I tried to used the chat, my messages would not send without tons of effort. I had to hit “send” again and again, erase and re-write messages, anything to get my messages to send. All I wanted was an easy way to communicate with customer support. This was horrible and a massive time-waste. Note: I was able to speak with a real person when I called rugs.com. Until Ruggables gets better customer service contact, I won’t be back.

Awful. I waited 5 weeks for a rug that I ordered. When I spoke on email to customer service because there is no phone number to call, they said the rugs were made to order. Ok so it came in yesterday, I opened it, and its not the rug I ordered. I ordered the Alister Ivory and Natural rug and they sent me something so completely different with a patter. When I went to call them I realized there is no phone number, just a chat and email, which no one is ever on the chat, and emails can take 3 days to return to. I got this rug for an event we are hosting and when I went online to see the rug I got it was no longer available. So I believe they lied the whole time. The rugs are not made to order, if they were I would have been sent the one I ordered. I instead was lied to and they didnt have that in stock so they just sent one with some of the same colors but a full blown pattern. I did not want. Of course they were off for Juneteenth and no help and now ill have to wait days to get to talk to someone, and I want a full refund and I will not be taking time out of my busy schedule to return the one they sent. Absolutely atrocious. This is America now, no quality assurance, no responsibility, and literally no one available to talk to.

DO NOT WASTE YOUR MONEY ON RUGGABLE RUGS

We purchased two LARGE ROUND Ruggable rugs. The designs are beautiful, the concept of a washable rug was super appealing, and everything seemed perfect… until we washed them.

After just one wash (exactly per Ruggable’s care instructions — cold water, gentle cycle, low heat dry), both rugs have never laid flat again. The corners curl, the edges ripple, and no matter what we do — even with two grown men trying to stretch, smooth, and weigh them down — they simply will not stay flat.

We’ve tried everything: letting them sit out, rerolling them, steaming them — nothing works. What was once a stylish addition to our home now looks messy and poses a tripping hazard.

For rugs that cost this much and are marketed as easy to care for, this is incredibly disappointing. The quality just doesn’t hold up. The washable feature is useless if the rugs are ruined after the first cycle.

Save your money. The concept is great — the execution is not.

Deceiving advertising.Bought a rug that was advertised to be shipped within a week.After a week,I sent emails asking for a update.Then I'm told the rug had to be made and that all their rugs are made to order,but they don't advertise that,it doesn't say their rugs are made to order,it say their rugs ships in a week.Now I'm being told it could take up 3 weeks to ship.Wish I would've read the reviews before I purchased it.

I purchased the Adeline Dark Wood Tufted Rug (8x10) as a Mother's Day gift, and I was so disappointed when it arrived. The rug I received looks nothing like the photos on Ruggable’s website—both the color and overall design appear drastically different in person. It completely clashes with the aesthetic of my formal dining area.

When I reached out to customer service with photos, I was met with a generic copy-paste response that didn’t acknowledge the issue. To make matters worse, I was told I’d have to pay a $25 return processing fee—even though the product was clearly misrepresented online.

I expected higher quality control and more responsive customer care. Sadly, I won’t be ordering from Ruggable again.

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I purchased 2 10 foot runners with pads and have a few issues. The rugs do not stay in place, they buckle when being vacuumed, creating a trip hazard. The ribbing is fraying. It should also be noted that the pad is 4-5 inches shorter tan the rug, makng it impossible to use the corner pockets. Poor customer service. Web site difficult to use. I gave up. Use caution when buying from this company. I won't use them in the future.

Ruggable fails to mention anywhere on their site that their rug designs are printed on a white rug. Customer service is less than helpful. Be upfront about your product, it's not that difficult