Ruggable USA  Arvostelua 

No Phone Number to resolve issues!
Charge your card for purchase even though they don’t ship product for weeks.
They’ve recently changed from requiring you to email support for return authorization, to requiring you used a pirtal…but it denies your return even though you’re within the 30 day window. No ohone number to call and emailing support is pointless.
Colors are very inconsistent from photos, and from one size to another.
Shipping communication is poor.
Emails to support are not always acknowledged.

The rug pad isn't sticky. I have wood floors and the rugs keep moving around as we walk/stand (not running) on them. Sent a email to Ruggable through website, and got a useless reply. Indicated that reply was "not help", and I'm still waiting for the promised human to reach out.

JUNK! You can't vacuum them like normal rugs. This was the response I received
Settings: Use low suction and low power, often labeled “hard floor” or “low-pile carpet,” with the beater bar/brush turned off.
Attachments: Use handheld attachments, if available, without bristles, brushes, or beater bars.
Technique: Use a pull motion only instead of the traditional push and pull motion. Avoid vacuuming the edges and corners.

So there is no way to turn off the brush on my vacuum. Apparently I an supposed to use an attachment, and get on my hands, and knees to clean the rug. Don't clean the edges, so I guess I just leave the dog hair on the edges.
I finally got so sick of trying to vacuum, and having the rug get stuck, and smells like burning rubber, I contacted the company which gave the above advice.
If you like crawling around on the floor using the hose on your vacuum cleaner, go for it. I'm pulling these up, and ditching them.
Waste of money.
Don't do it!!

I bought 2 rugs for my kitchen several months ago. They look and feel very nice. A little thinner than I was expecting. I have washed them both and they turned out great. I would definitely buy again. My only minor complaint is that the rug pad that goes underneath doesn't really prevent it from slipping on my hardwood floors.

I purchased 5 bath mats and I’m in love with 3! However the white one with blue/black diamonds is a huge disappointment. In the month I have had it in a guest bathroom with little to no use I have had to wash it twice already. The black from the underneath seems to come through and leave a mark. I would purchase huggable again but not a light color.

Noticing all the good ratings are for people that JUST purchased this rug...lol. I have had mine for almost 3 years. The rug is great BUT NOT THE UNDER MAT!!! It is falling apart and there are black bits everywhere. It is totally useless and I have tried to get help and the company is useless. It should NOT be falling apart!

Rug love. A postive experience, runner delivered a week after placing the order. A cheerful, modern design, exactly what my kitchen needed. So pleased, I ordered another runner for the upstairs hall.

I truly love my rugs! Beautiful and washable. Great gift for a housewarming as well. I have ordered 5 rugs so far. I am anxiously waiting for the 5th to arrive! All great quality and decent shipping times.

We have 7 ruggables in our house and just ordered 4 more. We love being able to wash them and they stay in place- and the designs look great.

Delivered the product sooner than expected - that's a plus. One of the carpets was not the right color. Tried to exchange. Complicated process to send back the rug and mats. One exchange only. If you don't like the exchanged carpet - Too bad you're stuck with it.

Terrible contact info. - Only support by email. No phone. Slow in response. Very frustrating.

BUYER BEWARE. Their rug pad will start shedding black flecks all over your floor when the carpet is pulled apart for washing. I purchased in 11/22 and the rug pad is shedding black material in just a little over a year. Out of warranty, by 2 months. Very disappointed in their rug pad as I expected with the price it would last more than a year. Pads were never washed and the rugs were washed according to directions. The carpets themselves are wearing well, but forget their rug pad.

Fast shipping and packaged well. Pretty easy to put together. We have purchased 2 rugs from here and both colors were much faded in person compared to the pictures online - it looks faded/dirty. Due to the hassle of returns and the fact that we have to pay a restocking fee, we decided to just keep the rugs.

I have spent thousands of dollars on Ruggables believing they are American products but now I’ve learned that ALL Ruggables are manufactured from materials from China. This is a huge disappointment and a betrayal in that Ruggables is not transparent. Material from China is created by slave labor AND supports a country that is a known threat to the United States of America. (And if you look at pollution figures, China and India are at the top of the list.)

Two of the rugs l received were obviously used items and even the boxes were poorly taped. Though l don’t see obvious signs of damage but full of lints and dust. l spent more than a few hundreds on the two items and knowing the items were used makes me feel my money spent is not justifiable.

Otherwise, the design of the rugs are beautiful.

Suggest: Ruggable should throughly vacuum and work on the used/returned items before selling them again.

Awful company. Nobody answers their phones, there's nobody on their chat customer service, the only way to connect with anyone is through e-mail and that takes too much time going back and forth. I started trying to make my exchange on the 2nd of January, it's now the 23rd of January and I'm still going back and forth with them. Not to mention that their return/exchange is so difficult that if I was a senior citizen, there's not way I could figure out how do it. Ruggable (machine washable rugs) is a great idea, but a terribly company. I will NEVER purchase again!

Do not buy these rugs!! Quality is terrible- they are paper thin, installing the rug will make you wish you spent good money on another brand and they make you PAY to return a rug you’re unsatisfied with. On top of all this, they don’t let you leave reviews on products until 50 days after your purchase. Super disappointed.

I got my first Ruggable in 2021 because I have sons, a couple dogs, and a husband who cannot remember to take his shoes off when he walks in the door. I have since ordered three more. As a clean freak, I consider this purchase as an investment in my sanity.

Pros: The patterns somehow hide a lot of sins anyway, but I've had blue koolaid spills that give me heart palpitations lift right up. The rug survived cranberry juice, dog puke, and a hundred other spills. The biggest claim of all, that these are washable, is verifiably true.

Cons: The edges unraveled pretty quickly, say in six months or so. It didn't diminish the quality, but did look a little haggard. I'd also say an 8x10 is too big to go in a standard washing machine, but spot cleaning generally did the trick anyway. Otherwise figure a trip to a laundry mat with more commercial machines.

Quality of the products (I have 4 rugs now!), customer care, timeliness of delivery, pictures match the product!

Although I really like all the design choices Ruggable offers, I’m not at all confident with the customer service. My rug pad has been shedding for a few years now and it creates quite a mess. Customer service offered me 15% off if I buy a new pad from them.
If you’re on their email list you’ll know they give out the same offer every other week, haha!
No thanks, I’ll pass on that.