Rubber B - Official Arvostelua 1 403

Vastaus yritykseltä Rubber B - Official

9. elok. 2023

Hello Alfonso,

We are saddened to hear your review and surprised... Your order was shipped the same day you placed it, sent via UPS with live tracking and with complimentary free shipping.

As you witnessed once you changed your mind about the strap color you had purchased, we always answer emails within 24 hours (and are also available for immediate live-person customer service M-F / 9-5 EST via telephone).

We sent you exchange instructions ON A SUNDAY within 12 hours of your initial inquiry, and we gave you two exchange options for you to choose from (Faster and Slower) . We also provide complimentary outbound UPS shipping on the replacement.

Your two-star review is hurtful to our team who strive to extend the best service to you , our valued customer, which is why we believe this must have been a mistake.



Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

7. elok. 2023

Hello Turki,

We are happy that you were provided the excellent customer service you expect and deserve with same-day UPS shipping and live tracking four-day delivery from the USA to your door in Saudi Arabia.

We appreciate you leaving your feedback here, and we hope to explain a few things which may hopefully sway your opinion slightly regarding the Pricing:

Other than excellent service to our customers, Rubber B is only dedicated to making the ultimate rubber strap and nothing else. We invest heavily in first-ever innovative calibrations to fit luxury watches, a process that requires new machinery and techniques (while all other strap brands simply copy our calibrations to make them in lower quality factories and price them similarly for appeal).

Rubber B's factory is the same used by Hublot, Omega, Richard MIlle, among others who price their straps a x2-x4 higher. In contrast, Rubber B straps are priced the lowest possible in order to be most inclusive to a broad audience. Our prices have not been raised ever since they launched back in 2010.

Please rest assured that RB clients always receive the true luxury value they are purchasing, and we hope you will understand this approach once you begin wearing your Rubber B for the long term for the LONG TERM. As a young brand going into our second decade, we are confident that the cheaper products are sub-par, as time always tells the truth.

Thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!

Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

7. elok. 2023

Hello Glen,

The red color is designed to exactly match the red tone in Rolex watches such as Daytona (dial lettering) and Yachmaster (arrow).

Regarding the many other companies who emulate Rubber B products, they do offer their own versions, such as many holes and longer flops, which is a sportier look you might enjoy.

Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

Päivitetty 7. elok. 2023

Hello Dion,

Your review is not applicable.

You are explaining that you are disappointed that you only received the rubber strap without the clasp/buckle. We do make it very clear on our website that we are selling only rubber straps. The photos of the watch and clasp are only to show the customer how the Swiss-made rubber strap will look on their Rolex watch and Rolex clasp. You must have overlooked the MANY important phrases on our website product pages described below:

- The phrase “Watch and Buckle Not Included” is written just below the “Purchase Now” button. *
- All titles and explanations say “Strap for Rolex Watch” or “Designed to Mount YOUR Rolex deployant Buckle and case”.

The true luxury value you are purchasing is in the strap itself and the perfectly calibrated insert that protects your OEM clasp. :)

Please see some useful information below:
1) Rubber B straps never come with a clasp.
2) We do not offer a clasp with our straps because it would have to be Swiss Made for quality, which would make the price of the strap 5 times higher than currently. Aftermarket clasps have rough finishes which compromise rubber.
3) If you are seeing a Rubber B strap for Rolex with a clasp for sale somewhere, then it is definitely a replica, made of silicone (not vulcanized rubber), and it is made in Asia. Your watch would not be secure, and due to incorrect calibrations, a replica strap might not mount your watch as promised by the seller


Rubber B's factory is the same used by Hublot, Omega, Richard MIlle, among others who price their straps a x2-x4 higher. In contrast, Rubber B straps are priced the lowest possible in order to be most inclusive to a broad audience. Our prices have not been raised ever since they launched back in 2010.

Please rest assured that RB clients always receive the true luxury value they are purchasing, and we hope you will understand this approach once you begin wearing your Rubber B for the long term for the LONG TERM. As a young brand going into our second decade, we are confident that the cheaper products are sub-par, as time always tells the truth.

Thank you again for being a valued customer and we wish you much enjoyment of your Rubber B!


Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

4. elok. 2023

Thank you for writing your review! We appreciate you being a valued customer.

We wish you much enjoyment of your new Rubber B!

Sincerely,

Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

4. elok. 2023

Hello Jonathan,

Thank you for writing your detailed review! We appreciate you being a valued customer.

We wish you much enjoyment of your new Rubber B!

Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

4. elok. 2023

Hello Carl,

It was our pleasure to assist you. We truly appreciate you taking the time to leave your review and that your service experience so far has been up to expectations. :)

Wishing you much enjoyment!


Sincerely,
Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

4. elok. 2023

Hello Christodoulos,

Thank you for your review! We hope you continue enjoying your Rubber B for Rolex Sky Dweller wherever your adventures take you!


Have wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

2. elok. 2023

Hello Sebastian,

Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide...


Have wonderful day.

Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

3. elok. 2023

Hello Mr Chee,

Thank you for writing your detailed review! We appreciate you being a valued customer.

The hole spacing of your strap is a standard measurement for the luxury strap industry. Our factory also manufactures this hole-to-hole distance for their other clients such as Hublot, Omega, Richard Mille, etc for their OEM rubber straps... as we share the same factory with those brands.

The feeling of looseness or tightness upon your wrist will depend on many things throughout the day, such as salt intake, weight loss, and temperature. Therefore, please give the strap some time to break in and take the custom curve of your wrist so it can reach its peak comfort performance. You should feel differently about it over the long term, as it is intended to bring you many years of enjoyment!

Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

2. elok. 2023

Hello Hector,
Thank you for your review! We wish you much enjoyment of your Rubber B and thank you for being a valued client.


Have wonderful day.

RB Customer Service Team
🇨🇭❤️🇨🇭

Vastaus yritykseltä Rubber B - Official

2. elok. 2023

Thank you Ramon, for your detailed review! :)

A clean Rubber B strap is a happy strap that will bring you many years of enjoyment!


Best wishes,
Rubber B Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, having invented the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

31. heinäk. 2023

Hello Christodoulos,

We are saddened to hear your review and very surprised... The strap was designed specifically for your watch model (if you ordered the correct one), and there are no flaws. ALL of the customers on the extensive waiting list seem very satisfied with the strap, as evidenced by the many photos we have received from them on social media with kudos. We have not received one single other complaint than yours.

Please take into account that Rubber B straps are manufactured in the most costly top Swiss factory where luxury watch brands you are familiar with (Hublot, Richard Mille, Acheron Constantin, Chanel, Louis Vuitton, and Patek Philippe, to name a few do design and manufacture their straps at the same factory and Swiss leaders as Rubber B). Therefore, the fitment and design do not normally disappoint our most discerning customers.

Most importantly, we care very much about our customers' experiences and we could not locate any emails from you about your complaint here. We answer 100% of emails the same business day and we are available for immediate live-person customer service M-F / 9-5 EST via telephone.

Thank you for being a valued customer.


Sincerely,
RB Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

2. elok. 2023

Hello Santiago,

Thank you for the excellent review! We are very happy that you are enjoying your Rubber B and the matching luxury customer service that we aim to provide...


Have wonderful day.

Your RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B ten year anniversary, since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable