Rubber B - Official Arvostelua 1 403

Vastaus yritykseltä Rubber B - Official

19. lokak. 2023

Hello Carlos,

We are VERY HURT AND SAD to see your SUPRISING one-star review, which we do not understand. You purchased a STRAP THAT WAS NOT MADE FOR YOUR WATCH MODEL. You sent us an email in advance of your purchase, and we replied to you the same day. We explained that we do not make a strap for your watch model, but there is one that will fit it perfectly well if you remove a part of the solid insert in the strap. We sent you photos of the modification step in advance of your purchase, and we marked the strap where you would make your modification. You placed your order during the evening, and we shipped it the next morning with live UPS tracking to your door in two days.

FYI: Rubber B straps NEVER NEED MODIFICATION to mount the correct watch they were designed for. Your watch is a vintage model that, as stated on our website, is not compatible. All of the help/information we provided you in advance of your purchase has always worked for other customers with your same vintage model, and we have not received other complaints. As you will see in the Real-Life Customer Photos carrousel of the product page, many other ZENITH MOVEMENT VINTAGE DAYTONA customers were so happy with their straps that they posted the photos on our platform from Instagram.

From our heart, we are entirely surprised by your review here after our efforts to satisfy you, our valued customer.

In any case, we truly wish you much enjoyment of your new Rubber B!


Sincerely,
Customer Service
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

17. lokak. 2023

Hello Armando,

Thank you fo reaching out! We are sorry to hear about your issue with the adjustability in your clasp.

FYI for the future: Our high-tech SwimSkin Integrated Series (curved-end Alligator and Ballistic) comes in 6 sizes and works with your EasyLink the way you are describing ;-)

However, it is true that for your particular Daytona, our Classic Series (as of 2023) does not work with your EasyLink.

Have a wonderful day.
RB Customer Service Team
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable

Vastaus yritykseltä Rubber B - Official

10. lokak. 2023

Hello Benjamin,

We are sad to see your low review and are very surprised because we strive for excellence in product and service as a tribute to our customers. Please see our responses below:

1) Your strap was shipped from our brand headquarters in the USA the same day you purchased it (Friday), and it arrived to you in Germany just three days later on Monday with live tracking via UPS.


2) Your original Tudor deployant buckle does not fit with the Rubber B Tang Buckle Series strap you purchased because it is not a Classic Series. The OEM Tudor metal bracelet has a deployant clasp that would require some links from your original bracelet to be used in order to connect to a classic rubber strap series. This would look like a Frankenstein creation and would not be up to par with the esthetic beauty of Rubber B values. Therefore, the strap we offer for Tudor BB 58 is a Tang Buckle Series, and this is clear on the product page where you purchased it. We are not sure why you were expecting the strap you purchased to be compatible with your own buckle.

3) Rubber B products are manufactured at the Swiss factory (hence the words "SWISS MADE" in all of our molds and products), and then they are delivered to our brand headquarters in the USA for inspection, pairing, and packaging in order to ensure accuracy and the highest level of customer service. Our Swiss factory is not set up for retail distribution. Also, we do not work with third-party distribution outlets, only due to the complicated nature of our products' compatibility and customer care necessities we place in high priority as a direct-to-consumer brand.

4) Our straps are not made of any silicone. Please take into account that Rubber B straps are 100%. vulcanized rubber and a patented version to be even more high-end. All Rubber B straps are manufactured in the most costly and same top Swiss factory as other independent watch brands you probably are familiar with (Hublot, Omega, Richard Mille, Chanel, Louis Vuitton, and Patek Philippe, to name a few who manufacture their straps at the RB factory). They sell their straps at much higher price levels than RB, as we wish to meet the needs of a more inclusive audience, and our prices have remained the same for over a decade while production costs have actually increased. Other brands are manufacturing outside of Switzerland, which makes a substantial profit margin for them to take advantage of customers who may not care about origin or pedigree, in sharp contrast to us in so many ways.

In any case, we hope that the long-term quality endurance of your Rubber B strap will bring you the typical experience of other customers over our brand's span - a joy that is purposefully intended for years to come.

Best Wishes,
RB Customer Care
🇨🇭❤️🇨🇭
Celebrating the Rubber B twelve-year anniversary since launching the first-ever integrated straps for Rolex watches in 2010!
#MakeYoursMemorable


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