Since I gave up cigarettes I have always used Royal Vapes. They provide an excellent service with fast delivery and good prices. It’s important to trust your supplier as I do.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Have used royal vapes for almost 3 years. I had 1st faulty product in my last order. I contacted customer service, and had to send a short video showing the fault. They sent my replacement within 2... Näytä lisää
Yritys on vastannut
Always shop at Royal Vapes... they are helpful with my requests, whether choosing a liquid, an elf bar or a new Vape.. friendly, professional and relaxed - i never feel rushed.... great shop
Yritys on vastannut
They are always polite and delivery is prompt with no issues. When items are out of stock I'm notified when they are available. Prices are reasonable and earnings the points for points discounts is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Warwickshire's No 1 Vape company, offering competitively priced products and unrivalled service online and in stores.
Yhteystiedot
Yhdistynyt kuningaskunta
- contact@royalvapes.co.uk
- royalvapes.co.uk
4,7
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful lady I spoke with in the…
Very helpful lady I spoke with in the Stratford upon Avon shop. Very knowledgable and proffessional.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for taking the time to leave us such a lovely review Ben.
We're delighted to hear that you received helpful, knowledgeable, and professional service from our team in Stratford-upon-Avon. We take great pride in providing excellent customer service, so it's wonderful to know that your experience reflected this.
We will be sure to pass your kind comments on to the team member involved. Thank you again for your support, and we look forward to welcoming you back soon.
The best vape shop on the market
This is a good business and I thank them for all they have done for me especially the management whom really reached out to me and resolved my issues.
I order from there all the time and leave tips for the hard working staff.
I would fully recommend this business as they are professional and prompt and there customer services is the best I have experienced.
Great people great company and amazing products.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you so much for your kind words and continued support Jhon. We truly appreciate you taking the time to share your experience with us.
We are incredibly grateful for the feedback regarding our management team, customer service, and staff. It means a great deal to hear that you feel supported and well looked after by the team.
Thank you again for your loyalty, generosity towards our staff, and recommendation of our business. We look forward to continuing to provide you with great service and products in the future.
Royal vapes have always delivered on time & treat their customers respectfully.
Royal vapes have always delivered exactly what I have ordered on time,I cannot thank them enough to which I would recommend to anybody to shop from their they do look after their customers.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you so much for your kind words and continued support Michele!
We’re delighted to hear that you have consistently received your orders on time and that you feel well looked after by our team. Providing great service and treating our customers with respect is extremely important to us, so your feedback truly means a lot.
We really appreciate your recommendation and look forward to serving you again in the future 😊
very quick delivery and very good price…
very quick delivery and very good price and choice for eliquid.
customer service is excellent
the place to go for e juice
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you so much for your great review Wael!
We’re really pleased to hear that you were happy with the quick delivery, pricing, and wide choice of e-liquids available. It’s also fantastic to know that you found our customer service excellent.
We truly appreciate your support and look forward to serving you again soon!
Love Royal Vapes
Love Royal Vapes they are so reliable,value for money and the staff are really helpful and friendly too.
Thankyou Royal Vapes
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you so much for your kind review David!
We’re really pleased to hear that you find Royal Vapes reliable and good value for money, and that our team have been helpful and friendly.
We truly appreciate your support and look forward to serving you again soon 😊
Cannot recommend enough.Brill fast…
Cannot recommend enough.Brill fast delivery.Always updated on journey of my order.Item itself is superb.Def say use Royal Vapes to every vaper.👍
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your fantastic review Andy!
We’re thrilled to hear you had a great experience from delivery to product quality.
Your recommendation means a lot to us, and we truly appreciate your support!
I’ve used royal vapes in Warwick and…
I’ve used royal vapes in Warwick and Leamington for a long time. They always have good stock of hardware and Ejuice. Their staff are brilliant and very knowledgeable. And as I live local the free delivery is an absolute winner. I’m a very loyal customer where great service is concerned. And you only tend to get that with independent retailers and businesses.. keep it up guys.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for being such a loyal customer Yazzy!
We’re so pleased to hear you’ve consistently had great experiences with both our Warwick and Leamington teams. Your kind words about our staff and service really mean a lot to us.
Thanks again for your support, we look forward to serving you again soon!
Very good thanks
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thanks for your feedback Scott, we’re pleased everything met your expectations!
Great staff member and great customer…
Great staff member and great customer service
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your kind words Jamie!
We’re thrilled to hear our team made a positive impression and provided great customer service. We truly appreciate your feedback.
Excellent service from start to finish
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your kind words Stewart!
We're delighted to hear you had an excellent experience from start to finish. We really appreciate your support and look forward to serving you again.
Very good thank you ordered and was…
Very good thank you ordered and was ready the next day.highly recommended
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your great feedback Ben!
We’re really glad your order was ready so quickly and that you had a positive experience. Your recommendation means a lot to us, and we hope to see you again soon!
Smooth and reliable
Since I cam cross Royal vapes my mind was at peace. The products always available. Delivery same day or u can collect from the nearest shop . The staff are very polite and professional.
You can win points and redeem them to money .
Thank u from the bottom of my heart
Keep it up 👍
Kind regards.
Karim baya
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you so much for your thoughtful review Karim!
We’re really pleased to hear that you’ve had a positive experience with Royal Vapes and that both our in-store service and delivery options have made things easier for you. It’s great to know you’re enjoying the availability of products and making use of the rewards points too.
Your kind words about our team mean a lot, and we truly appreciate your support.
We’ll definitely keep doing our best to maintain the same level of service for you.
I ordered online nili one month …
I ordered online nili one month before, still not received. I got email
We are really sorry for the delaye our shipping regency has had some issue lately so they now require insurance for all parcels safety insurance fees of £70 sent directly to thire department thanks for the understanding
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
****EDIT******
After reaching out to our customer services team it has been established that this customer has left a review for the incorrect store, this was meant for a London based company called 'Royal Vape House'.
We have helped them locate the correct store details so they can resolve this matter with them directly.
Thank you for your review.
Unfortunately, we have been unable to locate an order or any previous correspondence using the details provided. We would kindly ask that you reach out to our support team directly so we can better understand the issue and assist you further.
Our contact is: contact@royalvapes.co.uk
Please also note that we do not charge insurance fees on parcels. For international orders, customs may request taxes or duties, which are outside of our control and are outlined in our delivery policy on our website.
We look forward to hearing from you so we can help resolve this matter.
The staff in the shop have been really…
The staff in the shop have been really helpful and the product I buy are very good
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thanks for your kind words!
We’re really pleased to hear the team in the shop has been helpful and that you’re happy with the products you’ve bought.
We appreciate your support and look forward to seeing you again soon!
Great Service
Quick, easy and delivery was same day
Very straightforward!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thanks so much for your great review James!
We’re really glad to hear you found everything quick and easy, and that the same-day delivery worked well for you.
Thank you for your support and hope to see you again soon!
Great selections and great…
Great selections and great knowledgeable service
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your kind review Tania!
We’re delighted to hear you were happy with both the selection and the knowledgeable service.
We really appreciate your support and look forward to serving you again soon.
customer service is fantastic always…
customer service is fantastic always friendly and courteous would highly recommend
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for your great review John!
We’re really pleased to hear that you find our customer service friendly and courteous. Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to helping you again soon!
Always very helpful.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thanks so much for your great review Sam!
We're so pleased to hear you find our team very helpful, we appreciate your support and look forward to serving you again soon.
Awful experience, never again. Product out of date by 2 full years!
I placed an order on the 4/4/26 it only arrived the other day. To be fair it was Easter but still a lot longer delivery time than expected. I also placed an order with another company 2 days after this one and it arrived much earlier.
Order arrived and had a look at the expiry dates. Here are some examples.
Expires 04/24 (Yes, really expired 2 years ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
Expires 10/25 (Yes, really expired 6 months ago!)
I would imagine that the manufacturers put an expiry date on these for a reason. I won't be using them, only good for the bin.
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 06/26 (At least these were usable for now)
Expires 09/26 (At least these were usable for now)
Sometimes companies make mistakes and it can't be helped so I always base my opinion on retailers on how they deal with things when something goes wrong. I contacted them by email but received no response.
I won't be using this company again. I would advise anyone who is purchasing anything from them to look carefully at expiry dates.
I am going to report them today to trading standards. I have no idea how dangerous expired product here is but I wouldn't want anyone to become ill from using it.
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We take concerns around product quality and expiry dates very seriously. Following your comments, we identified an internal oversight and have already corrected the affected listings to ensure this does not happen again.
A member of our team did initially respond to your email; however, it appears this message did not reach you. We then followed up to ensure the matter was fully resolved as quickly as possible, and can confirm that a refund has been processed and reward points have been added to your account as a gesture of goodwill.
We’re also sorry that your delivery took longer than expected. While Easter period delays can sometimes impact dispatch and transit times, we appreciate your patience.
We understand your frustration and regret that this experience fell short of expectations. Thank you again for bringing this to our attention, as it has helped us improve our processes.
Great service fast delivery very…
Great service fast delivery very friendly staff
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal Vapes
Thank you for the 5 stars Lynne!
We're glad you had a great experience with our service, delivery, and team.
Your support means a lot to us, and we look forward to seeing you again soon!
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