Royaloak Incorporation Pvt Ltd Arvostelua 

Worst Product Quality. Expensive 26000 Rs furniture cracked within months. They are not offering refund or replacement. Very bad

I JUST CANT GIVE EVEN A SINGLE STAR FIR THE ROYAL OAK FURNITURE THE ORDER I RECEIVED WAS FULL OF DIRTY WHEN I COMPLAIN TO THE DELIVERY PERSON THEY SAID ITS THE COLOUR AND THEN I SENT MAIL TO THE CUSTOMER CARE THERE ALSO NO PROPER RESPONSE FROM THE CUSTOMER CARE EVEN THEY DID NOT CONSIDER MY PROBLEM THERE IS NO REPLY FROM THEM EVERYONE PLS DONT GO FOR ROYAL OAK FURNITURE ITS MY HUMBLE REQUEST

This company does not deserve one star. However, to submit a review I had to select one star.

This is the worst company and the worst service I have ever experienced. I ordered an item online, and they accepted the order. After placing the order, they did not process it even after 15 days. When I asked them to cancel the order because of the delay, the company said that they do not issue refunds on cancellation and only issue refunds for non-serviceable areas.

I then asked them to deliver the product as early as possible. They took another 15 days to send the product to a nearby location store. Only then did they check and say that my area was non-serviceable, and they asked me to pay an additional amount for delivery.

I got completely irritated with the service and asked them to cancel the order and issue a refund. Even after 40 days, they have not issued the refund and keep saying that they are taking approval. It feels like they are taking approval from the President of the USA.

I have faced a lot of mental pressure because of this company. Extremely disappointing experience.

This is sowkya I had purchased furniture from Nagarbhavi papareddy palya of rs 1,20,000 and it is Bad quality and damage sofa received till now we did not replace the item and no response from outlet

Upon attempting to track my order, the system indicates that no order is associated with the provided mobile number. Despite multiple attempts to contact Royaloak, I have not received a response. This experience reflects a significant deficiency in customer service, and I regret my decision to purchase from Royaloak.

Very poor post-sales service from Royaloak India. I purchased a dining set under an exchange offer where my old dining set was supposed to be collected before delivery of the new one. I received multiple pickup confirmations by call and message, but the pickup person repeatedly failed to show up. Calls were ignored, excuses were made, and fresh promises were broken again and again.

I escalated the issue to the store manager, visited the store in person, and even contacted customer care. Despite repeated assurances, nothing was resolved and no proper callback came from customer care.

The main problem is not just delay, but the complete lack of reliability, communication, and accountability. Customers should not have to chase a company this much after paying for an order.

The bed I purchased is poorly assembled, unstable, and extremely noisy. During installation, the service team almost skipped a crucial wooden support and attempted to proceed with makeshift adjustments. Even after installing it, the workmanship was careless and improperly done.

The bed shakes with the slightest force and produces disturbing noises while sleeping, making it unsafe and highly uncomfortable. When I raised these concerns, the installation team responded unprofessionally, saying “this is how the bed is” and left without resolving the issue.

This level of product quality and service is completely unacceptable for a brand that claims to be international. Forcing customers to keep a defective product when they are clearly dissatisfied reflects poorly on RoyalOak’s standards.

I have photo and video evidence and have requested a full refund, but have not received any response yet. I strongly advise buyers to think twice before purchasing.

This is a fraudalent store. We had placed an order for coffee table set in August with full payment taken in advance and promised to be delivered within 10-12 days. Till date we have not recieved the product. Whenever we would call the store or customer care we would get hoax responses that product is in mumbai warehouse. We had to face sheer embarrassment of placing plastic tables during a family function due to this unprofessional and unethical store. We have requested for refund and cancellation however there is no resolution. If you want to enter a scam or be cheated then only place any orders here. It’s a shame that such a well known brand having India presence has ulterior motives to harass its customers. Worst experience ever! Buying something from the road side or building something with our bare hands would have been much better than this. Pathetic how they fool their customers day in and out! Yasmeen from customer service team will reach you and then go absconding. She does not respond to your calls or emails. She is highly unprofessional.There is zero support from the company to help Customers concerns.

I found the collection at Royaloak quite impressive, and the staff behavior was courteous and helpful. However, I’m very disappointed with the quality of the product I received and the after-sales service.

I purchased a sofa that appeared visually appealing from the front. However, after a few days, I noticed some defects, particularly with the right-side handrest, which didn’t look properly finished. Upon raising the concern, I was initially informed that the product would be replaced. Unfortunately, after 3-4 days, instead of a replacement, a repair team was sent.

To make matters worse, the sofa they attempted to repair already appeared to have been previously repaired, and the fabric at the bottom was damaged. This is not the quality I expected from a reputed brand like Royaloak, and I’m disappointed that the company did not honor the promise of replacing a clearly defective product.

Never ever purchase ANY furniture from this Royal Oak. No after sales service. They don't have option to give feedback in their site. Customer care number is not working, whenever working it will be busy and an automated call will come we will revert back shortly but they never revert as usual. ONCE you made payment, they are least bother about the customer. I have sent around 15 mails, no reply. So in all there is no communication mode with them once payment done.

Ordered Single seater recliner -Royaloak Muar Malaysian Fabric Recliner Single Seater - Grey worth Rs:20,000. After delivery found that it is very hard. We started getting neck pain due to the cushion quality. We went to the nearest store and checked the product. Whatever they have it in the store is soft and comfortable. But what was delivered to us was defective. Recorded the video and mailed customer care. They are very arrogant and refusing repair/refund. Now after long struggle, they said technical person will come and review. Waiting for them. Please don't buy anything from these guys. There is no professionalism and they will be good only till you pay money and order the product, After that they wont respond or care for it. Stay away from RoyalOak. Better to go for Wakefit or Sleep Company. They are very very professional and great customer service and quality.

Horrible experience. No customer support after receiving money. Waiting for fitup for the product delivered. Arrogant staff.

where is my product I should LAUG do FIR TO POLISTATION AGAINST FRAUD ROYALOK

Don't buy products from this company. Neither the product quality is good, raked up price and not a matching value. The worst of all is the customer service, I do agree with everyone here not ethical and non-professionals.

NEVER BUY !

I placed an online order for a Penang Malaysian Boss table 1.8M in Melamine on 5th June 2024, through Royaloak’s website (royaloakindia.com). I paid ₹24,000 on this order number 000098802. Based on the information from the website and conversation with the sales adviser they promised me that they will deliver the product by 26th June 2024. However, I haven't received the delivery yet.

When I contacted them they are unable to provide a delivery date or a proper reply so far, also refused to refund, its over 95 days. I will take them to court of law.
Please avoid this company, do not buy anything from their shops or online.

Royaloak: Never Again

I placed an online order for a 3-door Zara wardrobe on June 18, 2024, through Royaloak’s website (royaloakindia.com). The order number is 99969, and the total cost, including tax, was ₹11,500. According to the website, the product was supposed to be delivered within 10 days. However, the delivery did not occur as promised.

When I contacted Royaloak customer care at 917676367636, I was informed that the product would be delivered by July 3, 2024. But once again, they failed to deliver. I called customer care again, and this time they assured me the product would arrive by July 20, 2024. Unfortunately, they missed this deadline as well.

On July 20, 2024, after another call to customer care, I was told that the product was unavailable in their warehouse, and they had no idea when it would be back in stock. I requested a refund, but they refused.

Between July 20 and August 20, 2024, I called Royaloak customer care 10 to 15 times, requesting either the delivery of the product or a refund, but no resolution was provided.

For 65 days, Royaloak has been stringing me along, neither delivering the product nor refunding my money.

I heard they are very unreliable and they don’t value customer service. So don’t buy from them

Hello customers , Just read this before purchasing expensive products from this shop.

We made a purchase of a leatherette 5-seat recliner from this brand. Regrettably, after a mere 2 years of use, we encountered a significant issue with color fading. Upon requesting service, we were charged a visitation fee of 500 rupees, and a third-party service provider was dispatched for repairs. It is worth noting that we invested 1.5 lakh rupees in this product, only to receive a recommendation for local materials commonly found in products priced at 20-30k rupees in the market.

We strongly advise you to exercise caution when considering this brand for your future purchases, as it appears official repair support may not be available from the company.

Zero reliability, zero service

I bought a dining table which is totally defective. When I raised an issue they sent me a replacement of table which is also defective after that they picked a product and promised to refund my amount within 10 days but more than 20 days are done still I didn't get my refund. They are not answering my calls and their all products are belonging from China not from Asian Malaysian wood which they commit on the store or website. The quality of their products is totally poor and defective.
So, please be aware of this kind of fraud brand.
I attached some screenshot also please check.