Roxy UK Arvostelua 

Shopping on the Roxy app is easy and efficient as always.

Well designed items that are comfortable to wear. I particularly like the swimming shorts and rash vests.

Logged a faulty pair of sandals after 2m usage on the 16th aug, Auto email reply and nothing since. No customer number to call, very frustrating. Thought Roxy was a good company but seem not.

Jaimes was really nice and polite gave excellent service to me and my friend was really helpful throughout our stay would definitely come again

Incorrectly fulfilled order but no order number given with delivery so couldn't fill out returns form.
Like others have said, impossible to contact Customer Service via phone (goes dead each time) or email (automated response with same wording as website).
Resorted to credit card company to chase and now some traction. Dreadful experience

My parcel went missing after delivery, it was left at front of house. I was treated with suspicion regarding this delivery issue and have spent the last three months trying to get my money back (£114.75) I have now been offered a voucher, but I want a refund as have no desire to purchase anything else from this company given their very poor customer service and responses to date- do not order anything on line from this company if you want redress if any issues.

Absolutely horrible people!
After sending the wrong pair of slippers (advertised with different pictures) I received no reply whatsoever to any of my emails, and as per their policies I am liable to cover the return cost for your own mistake?

F.u.c.k this company and I will never get anything from Roxy or Quicksilver ever again.

Ordered a £600 paddle board and was sent a cheap pair of kids slippers. Multiple attempts to contact customer service but no response. Had to contact my credit card company to get my money back. Abysmal experience, border line criminal. Avoid.

Spent over £300 on swimwear for myself and my daughter. I’d ordered a couple of things to try on before our holiday. I only received one swimsuit for my daughter. Can’t get through to customer services and no answer on email! Fuming!

This company is appalling. Our large order has been delivered to the wrong address. I have been unable to contact customer service, emails bounce back, the online contact goes unanswered and the phone rings out. I can’t believe a business is allowed to operate in this way.

Awful experience with Roxy recently what a shame as an establish surfing brand! Purchased items online its said free return/ deliver for member. I have returned the items on 22/6/25 to Boardrider as per label. However the assigned courier company has lost the return items on its way as there is no update on the tracking number since. It was at the same time that i returned gym clothes to another company. They have issued a refund right away & apologies for the lost items. Emailed Roxy several times there were no responses whatsoever but an automated message said they will investigate in 10 days after the item has arrived in the warehouse followed by a service rating request. Contact them via Instagram/ Facebook but no reply at all. Such a shame as Roxy use to be my favourite surfing gear/ clothes but with such bad service has certainly tarnished the reputation of the brand & I will never shop again on their website. I'm still waiting for their respond & refund. I hope this will give others a headsup who wanted to buy/ return on their website think twice.

Worst customer service. Returned a dress which they received 2 weeks ago. I've had no refund or acknowledgement. Chased it but no response apart from an automated email. Will take it further for my money.

Very nice Winston

I ordered two swimsuits from Roxy online. Two days later I received an opened parcel with only one swimsuit. I've raised the issue with Roxy and they've told me that as the parcel (half empty!) was delivered, there is nothing they can do and that they will not refund the £65 for the missing item. I appreciate the fault is with Royal Mail and not with Roxy, but it is not my error here, as the seller and primary merchant they should care about customer service and repeat custom. I will never shop with them again.

Ordered something having had nice items before, they have been impossible to get hold of despite delivering one of the items to the complete wrong address (so I can't go and get it).

The other parcel did arrive, but since reading the reviews I'm reluctant to return it in case I never get refunded...

Wish I’d read these reviews before ordering. Order was cancelled and refunded, then 3 weeks later the payment was randomly taken again, and the item (which I no longer needed) arrived a while later. No email or written confirmation of the order number, so no way of returning it. I’ve been emailing, messaging on social media for weeks now asking how to return it - no reply. I’m stuck with a £100 bikini I don’t need or want.

Wish I'd read reviews, before ordering!!
This company is a JOKE!!
Quality is awful and customer service is even worse!!
I was sent the wrong thing, the other item of clothing was ripped. Zero response from Roxy.
You will never get a refund!

AVOID!!!!!!

I ordered online from roxy online web site and they took too long to give the items for delivery so I couln't use the ski items I ordered. I ended up buying them from another company and gently asking customer service to cancer the order before they give the items for delivery. Customer service said it wasn't possible to cancel and advice me to decline the package once it arrives. The courier left the items outside my house and I didn't receive any e mails regarding delivery options. I told this to customer service. Every time I e mailed them they took several days to answer me back and did not provide any solution. I don't recommend anybody to buy anything from this company because they are not running their businness respectfully.

DO NOT BUY WITH ROXY
Shameful company, who are more than happy to scam their customers.
Dont bother trying to contact their customer service dept, they don't have one.
Joke of a company

Not refunded me in excess of £300 for ski gear. No response to my queries other than auto replies which don't answer my question. Will never order from them again.