I e mailed Ross &Liddel about repair issues at our property they manage I have now chatted to them by electronic chat and got the answers I was querying Excellent service Thanks again Robert C... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Näytä lisää
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Näytä lisää
Yritys on vastannut
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Yhteystiedot
Yhdistynyt kuningaskunta
- ross-liddell.com
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 78 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
Great online chat
Paige from repairs team was great and responsive with my enquires.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
Provision of invoice and promise of a resolution of a charge
POsitive, effective responses on the chat line
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Great to read your feedback, Sharon, thank you.
Clear customer service
Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Ryan, thank you for sharing details of your recent experience with Candela. We appreciate you taking the time and we are delighted to hear that you were happy with your experience.
Candela
Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Russell, thank you for your feedback. We're glad to hear that Candela was able to assist you quickly.
Nicole helped me with a request and…
Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Felipe, it's great to read such positive feedback. Thank you for taking the time to review.
Friendly customer service
Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Lisa, great to hear that you received a great service from Claire. Thank you for leaving feedback.
Needed help resetting my online account…
Needed help resetting my online account after starting chat I was set up quickly and with no fuss
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Elma, thank you for your feedback, we really appreciate it.
Paige was helpful
Paige was helpful in passing on an issue we have to our property manager and hopefully they will be helpful too in getting us the info we need
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Shannon, thank you for your feedback. We appreciate you taking the time and we are delighted to read that you are happy with our service.
Don't use them
Poor communication, they are with holding money from peoples, they didn't check areas of our estate and started to make our estate look awful and uninviting to people. Whenever we tried to contact or get information they would fob people off. Honestly if you can get away from them as a company I would as I think your average joe could do a better job when they also work a 9 till 5
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Mr Leonard, we're sorry to read your comments. To enable us to identify your account and assist you with any queries, we have sent you a request for information. Please respond to this request so that we can assist. Regards
Very quick response from Colin.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Alan, thank you for taking time to review our services. We appreciate it.
Nicole was very helpful and clear in…
Nicole was very helpful and clear in her replies to my queries.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Gerard, thank you for taking the time to review our services. We are delighted to hear that Nicole was able to assist you quickly.
Facts v Coroporate aspiration gobbledegook
40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect
Ross & Liddell complaint response - Corporate aspiration gobbledegook
Draw your own conclusion
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Mr Hay, Thank you for taking the time to leave another review.
We note your comments, although we do not agree with several of the points raised.
We have responded in detail to your previous reviews and have already addressed the matters you have raised via our Complaints Process.
As always, we remain available should you wish to discuss anything further, directly with us.
Trustpilot-kokemus
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