I e mailed Ross &Liddel about repair issues at our property they manage I have now chatted to them by electronic chat and got the answers I was querying Excellent service Thanks again Robert C... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Näytä lisää
40% of reviews only one star Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit Fact - over 36 weeks to arrange repair to security fence Fact - gr... Näytä lisää
Yritys on vastannut
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Yhteystiedot
Yhdistynyt kuningaskunta
- ross-liddell.com
4,0
Hyvä
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 78 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that you had a great experience and that Nicole was able to assist you effectively. Delivering friendly, professional and responsive service is very important to us, and it’s always encouraging to see this recognised.
We’ll be sure to share your kind comments with Nicole—they will be very much appreciated.
Great friendly staff.
I spoke with Eilidh and she went over and beyond to help me with a repair our shared storage needed.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your kind feedback.
We’re delighted to hear that you had such a positive experience and that Eilidh went above and beyond to assist with your repair.
Paige was quick in response and helpful…
Paige was quick in response and helpful in answering all my concerns
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Paige was able to respond promptly and assist with your concerns. Providing clear, helpful and timely communication is very important to us, so it’s great to see this recognised.
Claire was very helpful
Claire was very helpful and understood the issue I raised, and dealt with my enquiry promptly. Thanks
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Claire was able to assist you and handle your enquiry promptly. Providing helpful, efficient service is very important to us, so it’s great to see this recognised.
The Ross & Liddell review scam.
In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their review scores. They appear to have done this by:
1. Deleting their previous Google account and starting a new one.
2. Incentivising or otherwise persuading their renters and landlords to give very favourable reviews on Trustpilot and Google.
Note that they are still getting lots of negative reviews from the factor side of their business but these are fewer in numbers than their many renters and landlords. Their currently relatively high rating in no way reflects the poor standard of service they provide as a property factor!
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for taking the time to share your concerns.
We take all feedback seriously and would like to clarify that Ross + Liddell does not remove or manipulate reviews, nor do we incentivise customers to leave positive feedback. Reviews across platforms such as Trustpilot and Google are submitted independently by our clients, and we encourage open and honest feedback, both positive and negative, as it helps us to improve our services.
Our business supports a wide range of clients, including homeowners, landlords and tenants, and their experiences can vary depending on the service provided. We recognise that there are areas where we need to improve, and we actively use feedback to inform changes across our teams.
We are sorry to hear that you feel this way about our factoring service in particular. We would welcome the opportunity to review any specific concerns you have and ensure they are addressed appropriately.
We have sent you a request for information, to enable us to identify your account and get in touch with you to discuss any specific concerns.
Terrible Company !
Terrible Company . Called them 9 times in 2 weeks and all promised me a call back to update on cutting our grass that we pay for. No call back so asked to speak to PM or someone in charge !!! Spoke to a PM and promised he would call me back in few hours . 2 days later still no call back . What a shit show of a company. Direct debit cancelled see how long for them to call me back now
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for taking the time to share your feedback.
We are very sorry to read of your experience, particularly in relation to the lack of follow up and communication you describe. This is not the standard of service we aim to provide, and we fully appreciate how frustrating it is to repeatedly request updates without receiving a response.
We would like the opportunity to review this matter urgently, including the handling of your calls and the status of the works at your development, to ensure it is addressed without further delay.
As we are unable to identify your account from this review, we have sent you a request for information.
I am pleased to report that to date my…
I am pleased to report that to date my professional dealings with Jasmine McKenna in regards to manging our rental property located in the Glasgow CBD have all been very positive.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience with Jasmine McKenna has been so positive. Providing professional and reliable support for our clients is very important to us, and it’s great to know this has been reflected in your dealings regarding your property.
Quick response
Went on portal and had chat with Rhiannon who was quickly able to deal with my issue. Good experience.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
helpful
Nicole was helpful, clear and informative when clarifying my issue
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
Nicole was really helpful at explaining…
Nicole was really helpful at explaining the portal and my invoices,
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
Been dealing with Ross+Liddell for…
Been dealing with Ross+Liddell for years and can’t fault them. Just recently started communicating with Emma Stevenson, a commercial property manager and she’s been great. Very quick to get back to me with any queries and also just as quick to action any requests.
Thanks Emma and the team. Can’t forget Jasmine too ! She’s also great to deal with.
Ralph.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Ralph thank you so much for sharing feedback. We really appreciate it.
Assistance with premise issue
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myself and the engineer in attendance and explain all the works that had already been completed and the options to complete our works. So helpful and knowledgeable! Thanks Jasmine!
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
I work with Ross & Liddell regularly…
I work with Ross & Liddell regularly through my work and they have always been very helpful and friendly. Emma and Jasmine specifically are always great to work with and make everything run smoothly - thanks again :)
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
poor response times to email queries
poor response times to email queries
lack of response to issues raised by owners representatives in a timely manner by staff in local office.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We are sorry to hear about your experience, particularly in relation to response times and communication. We recognise how important it is for owners and their representatives to receive timely and clear responses when issues are raised, and we appreciate how frustrating delays can be. A Senior member of our team will be in touch with you to discuss this matter further.
Really helpful
Really helpful, my advisor Rhiannon answered my question very quick and explained very well
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We’re delighted to hear that you found the service helpful and that Rhiannon was able to respond quickly and explain everything clearly. Providing prompt and easy-to-understand support is very important to us, so it’s great to see this recognised.
Had an opportunity to chat to Kerri
Had an opportunity to chat to Kerri.
Kerri is very professional. Understands the queries quickly and provides response to satisfaction.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback.
We’re delighted to hear that you had a positive experience with Kerri. Providing professional, responsive support and ensuring queries are handled clearly and efficiently is very important to us, so it’s great to see this recognised.
Quick and efficient help by Candela
Quick and efficient help by Candela. She sorted out everything I needed!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback, we really appreciate it.
Broken tile on the Apartments roof
The experience talking on line was seem less and was promised it would be handled straight away once the information was gathered. This was a roof tile which had broken off. We have a What’s app group chat within the residents and find this excellent in letting everyone know what is going on.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback, we really appreciate it.
Chat line on My R and L
For once dealing with the Chat line and Paige worked very well. The issue was dealt with quickly and efficiently and action taken to resolve the problem. Hopefully the contractor will be just as efficient.
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ross + Liddell
Thank you for your feedback, we really appreciate it.
Poor communications, indifferent and unhelpful staff.
[*update* - I have bumped my score up from 1 to 3 as R&L have been in touch recently and have made considerable efforts to address my concerns and to improve their level of customer service.]
Ross and Liddell were never great but since they switched away from named contacts and made customers use a portal (essential a black hole where your messages go, they promise to follow up and nothing ever happens) the experience has become dismally frustrating and unhelpful. Trying to get a common repair done, or even to just get a progress report on existing work, is well nigh impossible. They don't seem to care.
5. tammikuuta 2026
Vastaus yritykseltä Ross + Liddell
We’re really sorry to read your feedback and to hear about your experience.
Clear communication and responsive support are fundamental to the service we aim to provide, and it’s disappointing to learn that you’ve felt this hasn’t been the case.
We’re particularly concerned to hear that you’ve had difficulty obtaining updates on repairs, as keeping homeowners informed on progress is a key part of our service.
We would welcome the opportunity to look into this for you and address the issues raised. A senior member of our team will be in touch with you shortly in order to discuss your concerns in detail.
Thank you again for your feedback – it helps us identify where we need to improve.
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