Ross + Liddell Arvostelua 

Angus dealt with a couple of complicated issues over the R&L online chat with patience and professionalism.

Really easy to use the live chat and resolve issues quickly. Rhiannon was particularly helpful and sent me all the information I needed.

The grounds work team this year are outstanding and the service 100% better than the previous contractors.
Few item that still need dealing with from last year have been dealt with by Paige. Who’s been very helpful and professional in her approach and responds a timely manor.

Terrible company. Toxic company to deal
With . Avoid if you can

I am surprised to see an overall 4-star review given last year reviews barely met 2 stars.

My confidence in this property factor is extremely low to the point I no longer report non-material issues as past experience has shown a consistent failure to deliver services and complete work that falls within the scope of their service agreement. Their track record of unfulfilled commitments has significantly undermined trust in their ability to manage the property effectively.

I also question whether the size of their property portfolio exceeds their operational capacity. It feels as though they are managing too many properties to provide an adequate level of service and attention their properties which may explain the persistent shortcomings in communication, responsiveness, and delivery.

I would give Ross Liddell a zero if I could, but it is not an option. The staff is nice enough but the service is terrible. If you do not use them as your Factor, you should definitely not engage them. They do the bare minimum and even after you fully escalate a situation, investigate it and do all the work on your own and present them with a solution, they do absolutely nothing. I cannot tell if it is because they are inept, stretched thin, or just don't care. We have been charged GBP60-70/month for a single light. A single light that only turns on when one of the 2-3 people who live here, open the door. The electric bill is almost as much as the monthly electric and gas charge for my entire flat. I have escalated it many times. I finally discussed it with the other owner to find a workable solution when Ross Liddell did nothing. But even though we have a solution, the factor has to be involved. We can't just do it ourselves. This has been going on for a year.

Used the live chat fearture on R&L website for a repair and it was dealt with so quickly. Highly reccomend and Paige was great!

Angus is always very helpful and responds to all queries promptly and efficiently.

I contacted Ross & Liddell today following receiving queries about landscape maintenance. I chatted online with Angus who was very helpful and had answered my query quickly and efficiently, much appreciated, thanks!

I done the online chat with Claire. She replied to my chat and dealing with the issue I was reported. Very helpful.

Great customer service from Kerry today in Edinburgh office!

Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch with someone who could make a decision re our issue. A lady with a lovely name who obviously takes pride in her job and does it well.

After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell via chat three times and Michelle reassured me the matter will be treated as urgent and she will updated me by email, first of all we are on 07/07 and my first contact was on 17/06 and the place is still dirty and smelly , added on this I never received any updates by email or via phone. The last time I contacted them Kerri stated the tickets has been raised however nobody checked if the job has been done. I am not happy due to I am paying for the service has not been provided , bad bad really bad customer service . I escalated and I will go further as I can due to I am paying for it .

Very poor - generic and vague responses to grounds maintenance issues raised in our estate. They appear to have distanced themselves from a service that has been previously invoiced by them.

Angus resolved issue.
good customer service

Very good response and interaction with Kerri in the Client Support Team. Polite, friendly and professional. Thank you.

I spoke to Michelle about a cleaning issue and she was very quick and helpful in dealing with it. Great customer service.

Very helpful response from Rhiannon. Had to wait a while and would rather have had an email option than using Livechat.

Rhiannon was efficient and friendly in dealing with my query via the online chat function. I was also able to upload pictures to assist.

Using the live chat feature, Rhiannon was really helpful and quick to reply to my questions. She was able to send the links/documents that I needed almost immediately!