Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Näytä lisää

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Näytä lisää
Yritys on vastannut
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Näytä lisää
Yritys on vastannut
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Rose & Caramel
Yrityksen kirjoittama
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Yhteystiedot
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Yhdistynyt kuningaskunta
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I use the purity excel tan remover on a weekly basis.
I use the purity excel tan remover on a weekly basis and I cannot recommend it enough. The results after one application are amazing. Removes my tan effortlessly and not in an abrasive way. My skin is left feeling silky smooth and properly moisturised, ready for me to reapply my tan. Keep up the great work Rose & Caramel and keep those wonderful offers coming!
Purchased extra dark and 60 second tan…
Purchased extra dark and 60 second tan remover. Both products are amazing and are now my go to every time.
The tan remover is so so good
The tan remover is so so good! Takes me a couple of coats to get it fully removed but it does do what it shows on the ad!
Purchased the So So Dark Serum tan and…
Purchased the So So Dark Serum tan and as an Irish woman with extremely pale skin, I often find that tans don't add much colour, and need multiple applications. Well...look no further, this tan truly looks super natural and like a proper, two weeks in the sun, deeply developed natural tan. I won't be buying another tan ever again.
I buy the fake tan remover scrub
I buy the fake tan remover scrub, it is good but it does take quite a few applications and it doesn’t seem to remove th fake than like it shows in the pictures! Not sure if I am doing something wrong but I leave it on for 5 minutes but still have to do lots of applications and lots of scrubbing!
Gorgeous colour
The tanning mousse was so easy to apply and gave an even gorgeous natural looking tan. The remover is also outstanding! No more scrubbing when you’re taking the tan off
Tan Remover
The tan remover is incredible! I struggled for so long to find something that removed my tan properly, I was constantly patchy, but this is a game changer! Love it!!!
best tan i have used easily applied and…
best tan i have used easily applied and an amazing colour.
Great products and service
Great products and service, I love the tan remover 😍
Purity excel tan remover
Purity excel tan remover is, hands down, the best tan remover I’ve ever used.
It works like a dream and doesn’t require intense scrubbing, nor does it leave any tan on at all.
5 ⭐ highly recommend
Best tan remover I've ever used
Best tan remover I've ever used. I am returning customer as I couldn't be more happy with the product. Recommend
The Rose & Caramel tan remover really…
The Rose & Caramel tan remover really works, in literally a couple of minutes it starts to dissolve the tan (& I put several coats on!) and it comes off so easily so makes the whole experience so much easier
Purity Excel, the best!
Purity Excel Tan Remover is the greatest thing to ever happen for tan removal and proper skin prep before my next tan. I use it around day 10 to take off my tan and it helps in that I don't have to scrub my skin red to get it all to come off so nicely. Love it, my go to and my highest recommended product for my clients!
Give it ago you won’t be disappointed
I’ve been using Rose & Caramel Intensity 14% professional tanning solution in my home salon for several months now, and I couldn’t be more impressed. The results are always flawless—natural-looking, streak-free, and long-lasting. Clients love the even application and the fact that the tan fades beautifully without patchiness. The scent is pleasant and not overpowering. Customer service is also excellent—friendly, helpful, and quick to respond. Highly recommend for professionals looking for top-tier tanning products!
Best spray tan solution
Best spray tan solution , all my clients absolutely love the colour of the 12% bronze & olive. Highly recommend
All my customers Love Rose and Caramel…
All my customers Love Rose and Caramel Tan Remover
Its a Game Changer !
The best tan I have used as a spray…
The best tan I have used as a spray tanner. Suitable for all skin types, it smells beautiful and has an amazing wear offy clients love it
COMPLETE DISAPPOINTMENT
I came across the Rose and Caramel tan eraser that has become a viral sensation and was looking forward to hopefully finding something that actually works quickly getting the stubborn tan off…..what a disappointment! It does NOT take the tan off in ‘60 seconds!’ More like 60 minutes!
I tried it first on its own but it did nothing then I tried it along with my usual tan eraser and it finally came off but with a LOT of scrubbing involved!
I think it all depends on the kind of tan you use in order for this to work.
For me it did absolutely nothing unfortunately.
Also arrived leaked in the packaging so wasn’t packaged well am afraid.
Won’t purchase again….back to the drawing board for me!
Best tan, best customer service 🩷
I’ve used rose and caramel for years now. I would NEVER go back to using a different brand of fake tan. The colours of the tan are absolutely gorgeous and the range of different applications make it easy to top up without brown sheets every night! Removal is so easy, I don’t spend hours scrubbing in the bath like I used to. One of my orders was recently lost by Royal Mail. Customer service was exceptional and they ensured a new package was sent out in time for my scrub and re application process. Best tan and best company 🩷

Vastaus yritykseltä Rose & Caramel
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