Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Näytä lisää
Yritys on vastannut
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Näytä lisää
Yritys on vastannut
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Rose & Caramel
Yrityksen kirjoittama
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Yhteystiedot
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Yhdistynyt kuningaskunta
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Hyvä
451 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I really really wanted to like this…
I really really wanted to like this product :(
As a weekly fake tan wearer the thought of scrubbing my tan off honestly gives me PTSD every week. It’s exhausting and I leave it until 6-7 days so I’m fully tiger loafed skin at that point.
I saw the videos where people apply this product, wipe it off and their tan is gone and honestly thought hallelujah!
I’ve used a whole tub now to try and given a rational balanced view.
I’ve held off as I needed this to be my life saver. I read ‘verified reviews’ and wonder if these are people who have been gifted the product and leave reviews to dupe others.
To be honest it’s nothing more than a skin scrub.
I apply it leave it for a minute then still have to scrub my life away with my Tan Eraser mitt. It softens it a little bit but no more than a longer shower or bath would do. It also does not remove all your tan. You would need 2-3 applications for that.
I’ve even just used it on the stubborn last bits and it still requires a helluva scrub to remove.
I’ve followed the instructions to the tee.
Pros - it smells lovely and does feel soft.
Cons - no more than a basic skin scrub. Does not remove fake tan.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rose & Caramel
Thank you so much for taking the time to share your detailed feedback - we’re really sorry to hear the product didn’t meet your expectations. We completely understand how frustrating it can be when you’re hoping for an easier tan removal process, especially as a regular self-tanner.
Our formula is designed to loosen and lift old tan while gently exfoliating, but it sounds like it hasn’t worked as effectively for you as it should. We are confident with our self tan removers and their effectiveness and we’d love to learn a bit more about your routine so we can offer tailored tips.
Please reach out to our team at customercare@roseandcaramel.co.uk - we’d really appreciate the opportunity to help make this right for you.
Thank you again for your honesty and for giving the product a fair try 💛
Vastaus yritykseltä Rose & Caramel
We’re so sorry to hear that one of your products didn’t arrive. That’s definitely not the experience we want for our customers. Please reach out to our team at customercare@roseandcaramel.co.uk with your order details so we can investigate and get the missing item to you as quickly as possible.
Thank you for letting us know, and we really appreciate your patience 💛
This is a great tan remover
This is a great tan remover. Works really well to bring skin back to a ‘normal’ base to reapply tan. Especially good for me as I have freckles and moles which tend to hold the colour.
30. syyskuuta 2025
Vastaus yritykseltä Rose & Caramel
Thank you for your review, we’re so glad our tan remover worked perfectly for you!
Speedy delivery and amazing product
Speedy delivery and amazing product, my favourite fake tan that i've ever used. So so dark looks incredible on and lasts without that blotchy patchy look when tan starts to fade. Can't recommend it enough. It smells amazing going on but you do get that fake tan smell for a couple of days even with showering but that's to be expected.
29. syyskuuta 2025
Vastaus yritykseltä Rose & Caramel
Thank you so much for the review! This is exactly what we aimed for when we created So So Dark, we’re so happy you love it!
Fab products and really fab service
Fab products and really fab service, quick turnaround and lovely packaging too!
4. syyskuuta 2025
Vastaus yritykseltä Rose & Caramel
We’re so glad you love the packaging, it’s something we’re always developing, so your feedback means a lot!
Vastaus yritykseltä Rose & Caramel
So pleased you enjoyed the range and fast service!
Smells delightful
Smells delightful
This is the only tanning brands that are fine doesn’t streak doesn’t stain in your clothes or your bedding smells very nice, but it’s quite an expensive product for me to regularly buy so I normally like to wait for the special Sales🌸🙏🏽🌸
18. lokakuuta 2024
Vastaus yritykseltä Rose & Caramel
Thank you for your lovely words, we’re so glad you’ve found a tan that works perfectly for you!
Excellent
Placed order however had some issues. Reached out via email and explained the situation. Everything explained to me & replied in a very timely manner. New order being shipped out. Excelled customer service🙌 Thanks again! X
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rose & Caramel
We’re glad we could help and get your order on the way! Thank you for taking the time to leave such lovely feedback x
Fast delivery and great tan
Fast delivery and great tan. So easy to use and didn't dry out my skin.
4. elokuuta 2025
Vastaus yritykseltä Rose & Caramel
Amazing to hear! A gorgeous tan without dry skin is exactly what we aim for!
Thank you
Thank you, very happy with my product beautiful smell and it does the job
24. heinäkuuta 2025
Vastaus yritykseltä Rose & Caramel
Thanks for your feedback! We’re glad you’re enjoying the scent and that the product’s working well for you.
Love, Rose and Caramel x
Unfortunately it has arrived with a…
Unfortunately it has arrived with a crack in it and is therefore pouring from the bottom !
5. elokuuta 2025
Vastaus yritykseltä Rose & Caramel
Hi Lindsay,
We’re really sorry to hear your order arrived damaged! We know how disappointing that must be. It sounds like it has been damaged during transit, and we’d love to help get this sorted for you.
If you could reach out to our customer care team, they will help to resolve this issue for you.
Best wishes,
Rose and Caramel x
Sadly another tan with bold claims
Sadly another tan with bold claims! After 2 coats I managed a faint okish tan. But the worst part was the wear off!! It’s taken me nearly half a tub of remover to scrub my skin raw! This for me was extremely disappointing and costly 🥲
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rose & Caramel
Hi Nicola,
We’re so sorry to hear you’ve had this experience, we never want our customers to feel disappointed with their purchase and would love to help you.
If you can reach out to our customer care team, they’ll be more than happy to guide you through the best way to get the results you’re looking for and offer support with your purchase.
Thank you for sharing your feedback, it helps us improve and make sure every tanning experience is a positive one.
Best regards,
Rose and Caramel x
Amazing results
Have never used fake tan and was so nervous but WOW I cannot recommend enough! And steaks I did have washed straight off in the morning! Over the moon with it will be ordering again and have recommended to everyone
25. heinäkuuta 2025
Vastaus yritykseltä Rose & Caramel
Hi Hannah,
Thank you so much for your amazing review! We’re thrilled to hear your first tanning experience was such a positive one and even happier to know you’re over the moon with the results.
It’s lovely to hear you’ve already been recommending us to others, it means the world to our team. We can’t wait to see you back for your next order!
Best wishes,
Rose and Caramel x
I did not receive first but when…
I did not receive first but when contacted they made it right I received my purchase this week so it does work when you exfoliate with mite I will order again thank you
25. heinäkuuta 2025
Vastaus yritykseltä Rose & Caramel
Hi Geraldine,
Thank you for your lovely review! We’re so glad our team could get everything sorted for you and that you’re enjoying your purchase.
We really appreciate your review and can’t wait to welcome you back for your next order!
Best wishes,
Rose and Caramel x
The products were perfect
The products were perfect, just as described! Tan was gorgeous and the mits were super soft.
25. heinäkuuta 2025
Vastaus yritykseltä Rose & Caramel
Hi Elle-Mai,
Thank you so much for your lovely review! We’re delighted to hear you loved your tan and found the mitts super soft, exactly what we aim for.
We really appreciate your kind words and are so happy the products were perfect for you.
Best wishes,
Rose and Caramel x
Vastaus yritykseltä Rose & Caramel
Hi Kirsty,
Thanks so much for your feedback! We’re glad everything arrived on time and you had a positive experience.
Best wishes,
Rose and Caramel x
Vastaus yritykseltä Rose & Caramel
Hi Colin,
Thank you so much for your kind words! We’re thrilled you loved the product and delivery.
Best wishes,
Rose and Caramel x
Amazing my tan has come off so quick…
Amazing my tan has come off so quick than I thought ☺️
4. elokuuta 2025
Vastaus yritykseltä Rose & Caramel
Hi Nicole,
Thanks so much for your lovely feedback! We’re really glad to hear the tan remover worked quickly and exceeded your expectations!
Best wishes,
Rose and Caramel x
Love this ran remover
Love this ran remover. Best ever. Wouldn’t be without it!
21. toukokuuta 2025
Oma-aloitteinen arvostelu
The best tan I have ever purchased
The best tan I have ever purchased - the amount of time I have been asked if ive been on holiday is unreal!
Looks natural and does not have that fake tan smell!
1. toukokuuta 2025
Oma-aloitteinen arvostelu
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