Roomer Arvostelua 

Vastaus yritykseltä Roomer

23.2.2024

Dear Customer,

We are genuinely disheartened to hear about the challenges you've faced with our booking platform and the lack of follow-up communication you've experienced. At Roomer, our mission is to offer an exceptional service experience and a seamless booking journey, and it's evident that we did not meet this commitment in your instance.

In response to your concerns, we are currently conducting a thorough investigation into the errors encountered during your booking attempts, as well as the subsequent breakdown in communication with our customer service team. This situation does not represent the high standards we set for ourselves and the service we wish to provide.

We take your feedback to heart and are using it as an opportunity to evaluate and enhance our systems and customer engagement practices. Our aim is to ensure that issues are addressed more efficiently and that our customers feel supported and valued throughout their interactions with us.

While we cannot change the past, we are eager to rectify the situation. We would greatly appreciate the chance to speak with you directly to discuss how we can resolve your concerns to your satisfaction.

Please contact us at your convenience via our customer service email or phone, available on our website, and mention this review. We promise to prioritize your case and work diligently to earn back your trust.

Thank you for sharing your experience with us. We look forward to speaking with you and demonstrating our commitment to excellence.

Sincerely,

The Roomer Team

Vastaus yritykseltä Roomer

13.9.2023

Hello Fahad,
Thank you so much for your heartfelt review! We're genuinely thrilled to hear about your positive experience with Roomer. It's our utmost priority to serve our customers with love and generosity. Your feedback means the universe to us! 🌌 Warm wishes,
John

Vastaus yritykseltä Roomer

13.9.2023

Thank you for sharing your experience! We're delighted to hear that you enjoyed the booking process and found some fantastic deals on hotels. We look forward to serving you again in the future. Safe travels! 😊

Warm regards,
John

Vastaus yritykseltä Roomer

4.6.2023

Dear Colby,
Thank you for taking the time to share your experience with us. We're sorry to hear about the delay you've experienced.

Please accept our sincere apologies for any confusion or inconvenience that this situation may have caused. At this time, our platform is primarily designed to support hotel reservations. Unfortunately, we are unable to confirm reservations for apartment listings.

We understand the importance of time in this industry, and we regret any lost opportunities this may have caused you. As we continue to grow and develop our services, we will consider incorporating the ability to handle apartment reservations.

In the meantime, please note that our customer service team is readily available to assist with any questions or concerns you may have. You can reach them at [provide contact details here], and they would be more than happy to help.

Thank you for bringing this issue to our attention, as it allows us to improve our services and communication. We value your feedback and appreciate your understanding.

Best Regards,
John,
Roomer

Vastaus yritykseltä Roomer

6.4.2023

Dear Markie B,

I'm sorry to hear about your recent experience with roomertravel.com. As a customer support representative, I want to assure you that we take your feedback seriously and are committed to improving our service.

Firstly, I apologize for the inconvenience you faced regarding the email address issue. We will investigate the problem and make sure it is resolved as soon as possible. Your listing being posted without proper confirmation is not the standard we strive for, and I understand your frustration.

Regarding your open ticket, I apologize for the delay in response. Our support team is experiencing an unusually high volume of inquiries, and we are working diligently to address each customer's concerns. Rest assured, your ticket has been prioritized, and you should receive a response from our team soon.

As for the language in our responses, we sincerely apologize if it has seemed shaky or over-the-top. We are committed to improving our communication and providing the best customer experience possible.

Please feel free to reach out to me directly at support@roomertravel.com if you have any further questions or concerns. We value your business and are dedicated to making things right.

Best regards,

Jay
Customer Support Representative
RoomerTravel.com

Vastaus yritykseltä Roomer

19.3.2023

Dear Sydney,
We are deeply sorry for the unusual and frustrating experience you've had with Roomer. We understand that this is not what you expected, and we would like to assure you that we take your concerns very seriously. We are committed to providing the best possible service to our customers, and we are actively looking into the issues you've encountered.

To help resolve this matter as quickly as possible, please reach out to our Customer Support team at support@roomertravel.com. When you contact us, kindly provide any additional details that might help us locate your reservation. Our dedicated team will investigate the situation and work with you to find a solution.

We sincerely apologize for any inconvenience you've experienced and appreciate your patience as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to make things right for you soon.

Warm regards,

The Roomer Team

Vastaus yritykseltä Roomer

15.3.2023

Dear John DeWit,

We are sorry to hear about your recent experience with our customer service, and we appreciate you taking the time to share your feedback on Trustpilot.

Firstly, we apologize for any inconvenience or confusion you may have experienced during the cancellation process. We understand that timely communication is crucial for our customers, and we are continuously working on improving our response times.

We would like to clarify that your reservation has been successfully cancelled, and a full refund has been issued to the credit card associated with your reservation. The refund process typically takes 3-5 business days, depending on your bank's processing time.

Please accept our apologies for any delays or miscommunication that may have occurred. We value your feedback and will use it to improve our customer service. If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to help and ensure that your future experiences with us are positive.

Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future.

Warm regards,

Roomer Support

Vastaus yritykseltä Roomer

Päivitetty 14.3.2023

Dear Lisa,

Thank you for using Roomer for your hotel reservation needs. We would like to clarify that you were paid for both of the hotel reservations you sold through our platform via PayPal. We understand that receiving payment in a timely and secure manner is essential, and we're pleased to hear that you received your payment through PayPal for both reservations.

We apologize for any inconvenience or frustration you experienced during the payment process, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you again for choosing Roomer for your hotel reservation needs, and we hope to have the opportunity to serve you again in the future.

Best regards,

Roomer

Vastaus yritykseltä Roomer

3.3.2023

Dear Lynn,
We are truly sorry to hear about your experience and apologize for any inconvenience this may have caused. We would like to assure you that we have made the full payment to your PayPal account and we hope that you have received it by now.

As a gesture of goodwill, we would like to offer you $15 in Roomer credits to thank you for your patience and to provide you with an opportunity to experience Roomer as a traveler. These credits can be used towards your future bookings on our platform.

We understand that your experience was not up to our usual standards and we will take steps to ensure that this does not happen again. We appreciate your feedback and will use it to improve our services.

Thank you for your understanding and please don't hesitate to contact us if you have any further concerns.

Best regards,
Roomer Team

Vastaus yritykseltä Roomer

3.3.2023

Cher(e) client(e),

Nous sommes désolés d'apprendre votre expérience avec le processus de remboursement, et nous nous excusons pour tout désagrément que cela a pu causer. Nous souhaitons vous assurer que nous vous avons remboursé intégralement sur votre carte de crédit d'origine. Veuillez prévoir un délai de 10 jours ouvrables pour que le remboursement soit reflété sur votre compte.

Nous sommes désolés de ne pas avoir été à la hauteur de vos attentes, et nous apprécions vos commentaires. Nous tirerons des enseignements de cette expérience pour offrir un processus de remboursement plus fluide et satisfaisant pour nos clients.

Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Nous apprécions votre entreprise et nous espérons avoir l'occasion de mieux vous servir à l'avenir.

Cordialement,
L'équipe Roomer