Roobba Arvostelua 

Great service from start to finish. Chloe was a big help in choosing which items would work best and then we were delighted when everything arrived. They quality is really fantastic and the chairs have made our kitchen. Highly recommend and would definitely buy again.

I rarely leave negative reviews but I feel it is important to share my experience so other customers can make an informed decision.

I purchased an Alby bed from ROOBBA, which included delivery and assembly. Unfortunately, the delivery and installation process fell significantly below the standard I expected from a furniture company of this level.

The first installation attempt was unsuccessful. The installers were rude and unwilling to carry the bed upstairs despite this being part of the service I had paid for. They contacted their office to avoid delivering the bed but they were instructed to proceed as there was no reason not to deliver. I ultimately had to assist with carrying the bed up the stairs myself as the men were unwilling to do it. They then left the bed unassembled.

The second visit to assemble the bed also raised concerns. Only one installer carried out the work with the other refusing the get out of the van outside. I was asked to provide tools and gloves, and my own furniture was even used as support during assembly without my permission, resulting in damage to it. The installer’s conduct, including repeated swearing while I was alone in my home, made me feel extremely uncomfortable.

Following installation, there were also issues with the bed itself, including problems with the ottoman mechanism not lifting, alignment issues and the lifting handle being incorrectly installed, which required further investigation and additional attendance. The bed was also damaged and left dirty which required professional cleaning to remove the marks and ROOBBA shipping me additional parts that I then had to change and install myself. Overall the quality and damage to the bed left after the installation was a disgrace.

The installation process also caused damage to my newly installed wood flooring. Whilst I appreciate that ROOBBA uses third-party installers, my contract was with ROOBBA and I expected them to take ownership of resolving the issues arising from the service they arranged on my behalf.

The most disappointing part of the experience was the handling of the complaint. Whilst ROOBBA’s customer service team were polite and communicated with me, I was ultimately left to spend weeks chasing the delivery company, their insurers and different parties myself to try to resolve damage caused during the installation arranged through ROOBBA. I do not believe this should have been the customer’s responsibility, and ROOBBA could have done far more to manage the situation directly and ensure a timely resolution instead of leaving me to do this on my own.

To be fair, once the third installation team attended, the bed was eventually fixed and is now working properly. However, the amount of time, stress and effort required to resolve what should have been a straightforward delivery and installation process has significantly impacted my overall experience.

I hope ROOBBA reviews its installation partners, quality control processes and complaint handling procedures so future customers do not experience the same issues.

Wow! What an impressive company this is. First of all I was blown away by the customer service. Luke bent over backwards to answer all my questions and send me samples and gave great advice on my order.
When the bar stools arrived I was so impressed again. The packaging was perfect and protected the product very well. But the bar stools…. Unreal. The quality of the workmanship is fabulous and the style so on trend and stunning. 🤩 I went for the Kira in black wood and gold hardware. I am obsessed with them. They are a weighted, next level quality item. Such a high calibre product compared so some products we get these days where they are cheaply made.
I have ordered two accent chairs too- can’t wait for them. I will probably be ordering a dinning table next. Honestly so impressed ❤️

I ordered the Elle dining chairs from this company and cannot praise them enough for their excellent communication. Delivery of the chairs was seamless and we couldn't be happier with them. They are absolutely stunning, the quality is first class and they are incredibly well made. We've been so impressed with Roobba that we are hoping to order the Elle breakfast bar stools to complete the stylish look in our kitchen/diner. A massive thank you to Roobba.

İ am a returning customer of Rooba Home and i am very happy with the service provided by the company and the quality of service is excellent. The quality of the dining table and the sifa is excellent. İ love Roobba and so grateful i have chosen this company. İ have had so many issues previously but Roobba has finally did what they promise.

Can’t fault the quality of Roobba pieces! I ordered a dining table and two bee arm chairs and am very pleased with the finish. Customer service also very attentive to any queries.

Overall very happy!

I recently ordered chairs from Roobba and I couldn’t be happier with my experience. The quality of the chairs is fantastic, they look great and feel really well made.

The customer service is next level too! I had a few questions before and after ordering, and the team was incredibly helpful, responsive, and genuinely pleasant to deal with. It’s honestly one of the best customer service experiences I’ve had.

Keep doing what you’re doing, Roobba - you’ve definitely earned a happy customer! :)

Quality dining chairs , well priced and look fabulous in our home .
Excellent service from start to finish .
Would highly recommend this company .

I ordered 6 bar stools from the Kira range last year for our home renovation.
I am beyond delighted with them and everyone that comes to the house comments on them. They are not only gorgeous to look at but so comfortable to sit on. Absolutely thrilled!

I dealt with Laura who was always so helpful and patient with me, always answering promptly any questions or queries I had.

I’ve been in contact with Laura again recently to now order matching dining chairs and a couple more bar stools. Can’t wait for my next delivery!
Will always highly recommend Roobba to friends and family.
Thank you for such beautiful pieces of furniture.

Hi

just wanted to say a massive thank you to Roobba for my first class chairs delivered on the 22nd of December.

Was not sure what quality i was getting as never order with them before. I order the kira dining chairs as member and the quality is first class. I will now be ordering the bar stools to match my dining chairs along with beds, the wife will probably order more.

big thanks for them getting to me before Christmas, Everyone commented on our chairs and had a great time.

ROOBBA WOW 🤩 WOW 🤩 WOW 🤩 The furniture is truly Stunning. Great Company to deal with. Answer calls straight away. Kept informed during the whole process. Delivery company they used offered a great service too. Pure Luxury Furniture
I bought 4 Dining Chairs & 2 matching stools- Elle Range Unbelievable Comfort & Style
Excellent Company - Outstanding Quality. Would highly recommend buying your furniture from ROOBBA You seriously won’t be disappointed

Very good at communicating throughout order and delivery process. Stunning chairs! Good quality and exactly as advertised which is very rare. Will be using this company again for as many items as possible throughout our renovation.

We recently ordered a dining table, chairs, and bar stools from Roobba for our kitchen and bar area, and we couldn’t be happier. The colour, feel, and overall quality are genuinely next level — the pieces have completely elevated our space.

From the moment I first reached out, the customer service has been exceptional. Chloe, in particular, has been incredible: supportive, responsive, and always happy to help with any question, big or small. Nothing was ever too much trouble.

When we began our project in early 2024, we knew we wanted Roobba to furnish our entertaining spaces, and the end result has exceeded all expectations. Thank you, Roobba, for such a seamless experience and beautiful products!

I bought six dining Roobba chairs about three months ago, and I’m genuinely amazed!

The fabric is really luxurious, easy to wipe clean as I have three young children, and the chairs are sturdy. They’re also really comfortable, and they add such a nice touch to our living room. I was a bit nervous ordering online our dining chairs, but delivery was fast and the chairs arrived exactly as described.

Overall, I’m really happy with the purchase. If you’re looking for something stylish but still practical for a busy family home, I can honestly recommend Roobba.

Fantastic service from start to finish. The quality of the workmanship is truly outstanding in our very elegant bar stools. Everything looks and feels expertly finished. It feels like a long lead time from ordering to receiving the goods, fuelled by a world on instant gratification via services like Amazon but my goodness these stools were worth the wait. Excellent customer services support from Chloe the whole way through the process. Highly recommend!

What a brilliant company!
Their customer service has been amazing. We ordered furniture for a house we were renovating. We had quite a few delays with the building work and an issue with what we had ordered, but Roobba helped us with all the problems we faced.
They replied quickly to our emails and helped us so much with everything.
I have nothing but praise for what they have done. The quality of the furniture is outstanding.
Luke and Chloe have been amazing. Thank you so much for all you have done. It’s been really appreciated

Fantastic product and top class customer service

Bought their SOPHIA 2-piece sofa. Absolutely incredible design and finish. Of all my living room furniture, this is the one that everyone asks about. Customer service was amazing too - highly responsive and regular updates.

My bar stools are fabulous! Well made and excellent quality. Customer service is excellent which to me is very important. I also think the prices are very competitive. In a word, outstanding company!

Sofas, dining chairs, bar stools, dining table and bedside tables recently delivered to me and the design and quality are excellent. Also stand-out was the client care and delivery of the furniture. An all round great purchase experience.