Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased stunning cream from site, Disappointed on receiving it, cream was unboxed ( bought previously and came in its box) considering the cost of this high end cream - packaging is part of the ex... Näytä lisää
ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Näytä lisää
Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Yhteystiedot
Yhdistynyt kuningaskunta
- enquiries@rodial.co.uk
- rodial.com
On vastannut 58 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I love my Banana lowlighter 😍
I love my Banana lowlighter. It works fantastic and brightens up my under eyes beautifully. Will for sure be ordering this again. 5* service. Thank you.💫
Fantastic product and excellent…
Fantastic product and excellent customer service
Highly recommend
Perfect product which I highly recommend. Easy to order on line and super fast delivery, with up to date tracking
First time user
First time using bee venom and got it at a brilliant price, the difference in my complexion was clearly noticeable after 3 days, I no longer look grey and the fine lines and wrinkles are noticeably less.
Will continue to buy this even at full price.
Excellent product
Under eye darkness remover
Fast and easy to order and receive. I love the Banana color, but would like a Pink color too...
Brand new sealed mascara completely dried out
Today I opened a brand new Rodial mascara - fully sealed with plastic still on etc. The whole thing has dried out inside to the point where I could barely get the wand out of the tube. I’ve had it for just over a year it was either a gift or from a beauty box. I sent photos via WhatsApp to C/S and they said they needed proof of purchase to be able to help. Looks like I’ll just have to chalk this up to experience but at least I know not to buy this brand for my myself or my beauty obsessed daughter.

Vastaus yritykseltä Rodial.com
Happy days
From ordering to delivery super quick no issues. Products great. Mascara great makes my eyelashes look amazing. Banana lowlight contours your face brilliantly.
I absolutely love the Glass Skin Tint…
I absolutely love the Glass Skin Tint and the Soft Focus Glow Drops. The Glow Drops is meant to be a primer but it looks so good I use it as the last step.
I had used the Glow Drops before it was a small bottle which was in a Christmas Advent calendar and was thrilled to bits with it. This is my first time with the Glass Skin Tint and there will be no going back now as it is amazing. I am really pale and wasn't expecting a good match but was I wrong it is absolutely fabulous and I love it.
Refund/return policy
Refund/return policy. For international beauty products with no option to shade match, giving customers a fair return option to receive even a partial refund is essential. I’ve purchased from many intl beauty brands who’ve mastered an effective business model. Rodial misses the mark. I will not purchase again nor share having a positive experience. I should have checked the return policy, so that’s my oversight. As a business, I recommend they do more consumer insight into UK brands getting it right. They exist.

Vastaus yritykseltä Rodial.com
Best customer service I've ever had
On my first order there was a small issue. I emailed Rodial customer service and within minutes received an email back from Alex. We shared a few emails very quickly and within 10 minutes my replacement product was on it's way. Never have I experienced such friendly, cooperative and efficient service. I was so impressed I asked Alex where I could write a review and here I am.
Very efficient service with a query I…
Very efficient service with a query I had .
Product (dragon blood) is amazing!!
My skin has improved already . Brighter, firmer and smoother. Would highly recommend for aging skin .
Will purchase again. Thankyou
Great communication when I made an…
Great communication when I made an error with my email address when ordering online. The team dealt with it both professionally and efficiently, easing my concern and thus ensuring my products arrived promptly. Thank you
Banana lowlighter is a wonder product
Have always been aware of Rodial but only recently realised what fantastic products are available. High end products with fabulous consistency. Loving the Collagen drops and banana lowlighter. Celeb endorsement is certainly raising awareness of Rodial and its products.
The Banana Lowlighter is perfect
The Banana Lowlighter is perfect! It has a perfect applicator that doesn’t put too much product on the tip. You don’t need a lot because it covers so well. The guidelines for the correct shade is also spot on!
Brought something awhile ago
Brought something awhile ago , just got another parcel coming which I did not order. Company said if I don't want it , just have to send back but they will not cover the p&p , absolutely appalling . Will never order from them again

Vastaus yritykseltä Rodial.com
Can’t believe I wasted $50 on this…
Can’t believe I wasted $50 on this crap! Company seems fine - Product is a joke.
Customer Service from Rodial…
The customer service from Rodial was excellent. I had a query on how to use some of the products. I contacted customer service and recieved a detailed plan on how and when products are to be used.
Excellent customer service
Excellent customer service. Absolutely in love with Vitamin C facial soufflé. In winter is a must for normal to dry skin, gives me such glow and moisture. Very happy with my purchase.
Phenomenal customer service
I truly feel nowadays It’s hard to find good customer service, the customer service I received when having questions about my order with Rodial was above and beyond! I wish other companies customer service would be this amazing! Also loving the products as well! Highly recommend this company!
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