Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Näytä lisää

Saanut 4/5 tähteä

Purchased stunning cream from site, Disappointed on receiving it, cream was unboxed ( bought previously and came in its box) considering the cost of this high end cream - packaging is part of the ex... Näytä lisää

Saanut 2/5 tähteä

ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Näytä lisää

Saanut 1/5 tähteä

Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kosmetiikkaliike
  2. Kosmetiikkatuotteiden toimittaja
  3. Kosmetiikkateollisuus

Yrityksen kirjoittama

Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

615 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 58 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I love my Banana lowlighter 😍

I love my Banana lowlighter. It works fantastic and brightens up my under eyes beautifully. Will for sure be ordering this again. 5* service. Thank you.💫

20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

First time user

First time using bee venom and got it at a brilliant price, the difference in my complexion was clearly noticeable after 3 days, I no longer look grey and the fine lines and wrinkles are noticeably less.
Will continue to buy this even at full price.
Excellent product

21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Brand new sealed mascara completely dried out

Today I opened a brand new Rodial mascara - fully sealed with plastic still on etc. The whole thing has dried out inside to the point where I could barely get the wand out of the tube. I’ve had it for just over a year it was either a gift or from a beauty box. I sent photos via WhatsApp to C/S and they said they needed proof of purchase to be able to help. Looks like I’ll just have to chalk this up to experience but at least I know not to buy this brand for my myself or my beauty obsessed daughter.

22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Rodial.com-logo

Vastaus yritykseltä Rodial.com

Dear Rebecca,

We’re so sorry to hear this, it must’ve been really disappointing to open a sealed product and find it wasn’t as expected.

With beauty items, even when unopened, there is a shelf life, and after around 30 months from production, they can naturally start to dry out even if they’ve never been used.

As we’re not sure where or when the item was originally purchased, it’s sadly not something we’re able to support with, but we completely understand your frustration.

Thank you for taking the time to share your feedback, it really does matter to us.

Best wishes,

Syhem
Customer Service Lead

Saanut 5/5 tähteä

Happy days

From ordering to delivery super quick no issues. Products great. Mascara great makes my eyelashes look amazing. Banana lowlight contours your face brilliantly.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I absolutely love the Glass Skin Tint…

I absolutely love the Glass Skin Tint and the Soft Focus Glow Drops. The Glow Drops is meant to be a primer but it looks so good I use it as the last step.
I had used the Glow Drops before it was a small bottle which was in a Christmas Advent calendar and was thrilled to bits with it. This is my first time with the Glass Skin Tint and there will be no going back now as it is amazing. I am really pale and wasn't expecting a good match but was I wrong it is absolutely fabulous and I love it.

3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Refund/return policy

Refund/return policy. For international beauty products with no option to shade match, giving customers a fair return option to receive even a partial refund is essential. I’ve purchased from many intl beauty brands who’ve mastered an effective business model. Rodial misses the mark. I will not purchase again nor share having a positive experience. I should have checked the return policy, so that’s my oversight. As a business, I recommend they do more consumer insight into UK brands getting it right. They exist.

9. maaliskuuta 2025
Oma-aloitteinen arvostelu
Rodial.com-logo

Vastaus yritykseltä Rodial.com

Hello J,

Thank you for taking the time to share your experience.

We're genuinely sorry to hear you were disappointed, and we completely understand how important it is to feel confident when choosing a shade, especially with international orders.

While we do offer returns, we're unfortunately unable to accept items that have been used, purely for hygiene reasons. That said, our team is always here to help with shade advice and product recommendations ahead of a purchase, so please don’t hesitate to get in touch if you're ever unsure.

We really do value your feedback, and we're sorry this experience didn’t meet your expectations.

Best wishes,
Syhem
Customer Service Lead

Saanut 5/5 tähteä

Best customer service I've ever had

On my first order there was a small issue. I emailed Rodial customer service and within minutes received an email back from Alex. We shared a few emails very quickly and within 10 minutes my replacement product was on it's way. Never have I experienced such friendly, cooperative and efficient service. I was so impressed I asked Alex where I could write a review and here I am.

6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very efficient service with a query I…

Very efficient service with a query I had .
Product (dragon blood) is amazing!!
My skin has improved already . Brighter, firmer and smoother. Would highly recommend for aging skin .
Will purchase again. Thankyou

6. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great communication when I made an…

Great communication when I made an error with my email address when ordering online. The team dealt with it both professionally and efficiently, easing my concern and thus ensuring my products arrived promptly. Thank you

2. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Banana lowlighter is a wonder product

Have always been aware of Rodial but only recently realised what fantastic products are available. High end products with fabulous consistency. Loving the Collagen drops and banana lowlighter. Celeb endorsement is certainly raising awareness of Rodial and its products.

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Banana Lowlighter is perfect

The Banana Lowlighter is perfect! It has a perfect applicator that doesn’t put too much product on the tip. You don’t need a lot because it covers so well. The guidelines for the correct shade is also spot on!

1. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Brought something awhile ago

Brought something awhile ago , just got another parcel coming which I did not order. Company said if I don't want it , just have to send back but they will not cover the p&p , absolutely appalling . Will never order from them again

24. helmikuuta 2025
Oma-aloitteinen arvostelu
Rodial.com-logo

Vastaus yritykseltä Rodial.com

Hi Lesley,

Thank you for reaching out, and I’m really sorry for any frustration this has caused. I can see that we’ve already been in touch via email, but I just wanted to clarify here as well.

The item you received was part of a subscription set up with your previous order. This process is clearly outlined at checkout, where you manually select the delivery frequency before confirming your order. As part of this, there is a legally binding commitment to a minimum of three billing cycles in exchange for the discounted price.

Because of this, we’re unable to accept returns for subscription purchases, but you do have full control over your subscription. You can pause or cancel it anytime through your account under "Manage Subscriptions" to prevent any future orders.

I completely understand that this may not have been what you expected, and I’m really sorry for any inconvenience. If there’s anything else we can do to help, please don’t hesitate to reach out.

Best wishes,

Syhem
Customer Service Lead

Saanut 5/5 tähteä

Customer Service from Rodial…

The customer service from Rodial was excellent. I had a query on how to use some of the products. I contacted customer service and recieved a detailed plan on how and when products are to be used.

14. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. Absolutely in love with Vitamin C facial soufflé. In winter is a must for normal to dry skin, gives me such glow and moisture. Very happy with my purchase.

15. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Phenomenal customer service

I truly feel nowadays It’s hard to find good customer service, the customer service I received when having questions about my order with Rodial was above and beyond! I wish other companies customer service would be this amazing! Also loving the products as well! Highly recommend this company!

6. helmikuuta 2025
Oma-aloitteinen arvostelu

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