Bought a gift box on the airplane with Rodial highlighter included. Highlighter applicator was broken. I contacted customer services and provided all details of the purchase and their product. I was t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Purchased stunning cream from site, Disappointed on receiving it, cream was unboxed ( bought previously and came in its box) considering the cost of this high end cream - packaging is part of the ex... Näytä lisää
ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ... Näytä lisää
Ordered the Dragons Blood mask 50ml on offer @£32. They sent the travel sized one 19ml @£15. All day I have been on WhatsApp while they endlessly refused to admit any wrong or apologise. The worst Cus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Rodial is a hi-tech, innovative skincare and complexion brand founded in 1999 by entrepreneur and former beauty editor Maria Hatzistefanis. We create targeted products that deliver instant and long-lasting benefits: our results-focused products are loved and used by customers and high-profile names around the world and have been for the last 24 years. With a focus on product innovation and ingredient education, our products are designed to make you look and feel like the best version of yourself. We are a female-led and founded independent brand and live by our values. Maria revolutionised the beauty market with innovative and effective revolutionary ingredients and formulas that speak to the Modern Woman. As a brand, we champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships. Our products are available worldwide in 35 countries and over 2,000 prestigious luxury department stores including Selfridges, Harrods, SpaceNK, Neiman Marcus and Blue Mercury. Today, our range includes icons like Dragon’s Blood Sculpting Gel, Banana Lowlighter, Glass Powder and Vit C Brightening Pads as well as in-demand newcomers such as Plumping Collagen Lip Oil, SPF 50 Drops and Collagen Booster Drops.
Yhteystiedot
Yhdistynyt kuningaskunta
- enquiries@rodial.co.uk
- rodial.com
On vastannut 58 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No promotional gift sent
No promotional gift sent. Emailed and recieved poor excuses.
I have not found the product very good…
I have not found the product very good from you advertising I believe it would cover my under eyes and make them look luminous but it doesn’t work I’m very disappointed and wish I had wasted my money on this product
ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ…
ΘΑ ΠΕΡΙΜΕΝΑ ΑΠΟ ΜΙΑ ΕΛΛΗΝΙΔΑ ΠΑΡΑΓΩΓΟ ΝΑ ΕΧΕΙ ΤΑ ΠΡΟΪΟΝΤΑ ΤΗΣ ΚΑΙ ΣΤΑ ΕΛΛΗΝΙΚΑ ΤΙΣ ΟΔΗΓΙΕΣ Ή ΕΣΤΩ ΟΤΑΝ ΟΙ ΣΥΝΕΡΓΑΤΕΣ ΤΗΣ ΒΛΕΠΟΥΝ ΠΩΣ Η ΠΑΡΑΓΓΕΛΙΑ ΠΡΟΕΡΧΕΤΑΙ ΑΠΟ ΤΗΝ ΕΛΛΑΔΑ ΝΑ ΤΗΝ ΣΥΝΟΔΕΥΟΥΝ ΚΙ ΑΠΟ ΕΝΑ ΦΥΛΛΑΔΙΟ ΜΕ ΟΔΗΓΙΕΣ ΣΤΑ ΕΛΛΗΝΙΚΑ. ΚΑΙ ΔΥΣΤΥΧΩΣ Ο,ΤΙ ΛΑΒΑΜΕ ΚΑΙ ΔΟΚΙΜΑΣΕ Η ΑΔΕΛΦΗ ΜΟΥ ΠΡΟΚΑΛΕΣΕ ΑΛΛΕΡΓΙΑ...
Very disappointed in the waterproof…
Very disappointed in the waterproof mascara, clumps, smudges and brush is too wet, dries lashes together in storks
Love the product but I order 2 bottles…
Love the product but I order 2 bottles of the Pink Diamond serum and one of the bottles was completely dried up. I work very hard for my money and don’t understand why this was not caught. The empty dried up bottle weighs less. I would think quality control would have caught this.
Quick easy stress free ordering and…
Quick easy stress free ordering and quick delivery
Amazing products and customer service
I have never looked back since using Rodial, just the best products ever and their customer service is just fabulous.
And thank you so very much for looking after me Alex, most appreciative of your fantastic customer service.
Where do I start
Where do I start?
I have received $ 300 in products which are used , half empty . The same day I sent a message with pictures by email.When I reached out I was told that i could return them, but would only receive credit if were in a condition that could be sold. How ?? I received used products.
I even have to pay for the return of these items. Unbelievable!!!!
Really helpful customer support team
Really helpful customer support team
Excellent
Delivery, product and performance all first rate.
Great all round as always :)
Terrible service e
I ordered 3 products, then a saw a gift set that included all I wanted and a bit more. So I returned the original items. When I had the proof of delivery via Royal mail, I messaged about the refund a week later, they had no record of it they said, so I sent my proof of posting with the tracking number, I was told I jad to wait ten days and it had been 6. So on the 10th day I messaged again, I was again told no record of the items in the warehouse. Again I sent proof, then told it had been 9 days and I had to wait 10. So I said ill expect the refund tomorrow. No reply and then the next day no refund or any further responses. I always use a credit card for online purchases because of the extra protection that gives, so I have had the credit card company refund me. But I would have been out of pocket otherwise. Horrific service at those prices
I love everything Rodial!
I have bought many different products from Rodial and have never been disappointed with the quality. The test of a company in my opinion is when you encounter a problem... my delivery did not arrive, their customer service is second to none! communication was empathetic/timely and they resolved things.
Amazing products and excellent customer…
Amazing products and excellent customer service! I have used Rodial products for years and I think they work so well and are really effective. I love the smell of them too and they are great quality. I had a problem with one of the products that I tried for the first time as it didn’t work well on my skin so I told Rodial about it and their customer service was very efficient and they were happy to give me a full refund. I would highly recommend their products!
Just bought a few products to try and…
Just bought a few products to try and love every one of them. Just become my new favourite go to make up
Excellent products and customer service
I recently discovered Rodial after trying the trending Banana Lowlighter, which I cannot live without now! I also love their Glow Booster Drops. I also wish to mention their excellent customer service, after dealing with Alex who resolved my issue within days. This is how all companies should treat their customers! Well done!
✨✨✨✨
I bought the book "how to live your best life". Loved it ✨
I had a product delivered that was not…
I had a product delivered that was not up to standard so I contacted this company and the problem was solved immediately I’m looking forward to trying the dragons blood much appreciate the help from Alex x
I love Rodial products
I love Rodial products. They’ve changed my skin for the better.
And the Customer services department is excellent! Alex I’ve been dealing with lately is so so helpful, replied to my emails within 2 minutes.
Very impressed
🌟🌟🌟🌟🌟
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