Rocket Dog Arvostelua 

Took 21 days to receive a refund. Despite them saying on website 10 days. They ignored all my emails and phone messages. Terrible customer service.
They only responded after I went through PayPal. Despite proof they received the return nearly 3 weeks before.Then they said that they would process refund and send confirmation that same day. They still did nothing until I threatened to escalate it 6 days later.
I will never use this site again . Thank goodness I paid via PayPal.

I bought my Taya Black Biker Ankle Boots less than 4 months ago and already the upper is coming away from the sole at the front and there’s large holes in the insoles. I’ll never buy from Rocket Dog again

Bought from Amazon, they are the best shoes I’ve had for the summer. Brilliant

Order placed on 12th May took 2 days to be dispatched. It's now the 24th and my order still hasn't been delivered.

Customer service were initially quick to respond, but I have not received any update on the parcel search initiated with Evri 2 days ago. I appreciate that the poor service is primarily on Evri's part, but this is compounded by the pack of communication from Rocket Dog.

I intend to request a refund and will buy from a local stockist instead.

Update: refund received and bought the same shoes from a local shop. Very happy with my purchase.

The product didn't actually turn up as I said in a previous review, I asked for a refund and that's been pending since the 9th May, usually due to lack of funds, so my refund is just sitting there waiting ...not happy and wouldn't use Rocket Dog again aftersales service terrible even when you do eventually speak to a human being.

Great product, exactly as seen in the pictures, quick response from the seller, and quick solving issues with orders. I bought 4 pair of trainers, the size is perfect and I'm very happy with it. I can recommend for everyone.

NO STARS!!!! Ordered 2 different pairs of size UK6 in the sale. Received 2 of the same pair in a UK size 3!! Returned them with the postage LABEL and note explaining what had happened. Called customer services 10 times plus and got an answer service, left a message but no call back. Got an email saying they were processing my return for 1 PAIR of the wrong shoes but no money has been returned to my bank . Called another 3 times this year morning after 9am and keep getting answer service. AVOID HIS COMPANY AT ALL COSTS I'VE APPARENTLY LOST £60. I'm calling trading standards.

Just ordered a pair of slippers. When they arrived they were an odd pair. The pattern didn't match. I tried telephoning but just goes to message. Left several but no reply. Sent emails but still no reply.
I've always bought rocket dog from Amazon with no problems. This company is obviously fake and a SCAM!!

I bought a pair of their Billie boots. Within one day's wear, the surface had cracked and begun to flake off. I didn't wear them in the rain or high temps or anything like that... nor did I walk a long way or do anything extreme. They just... Fell apart on literally the first wear. And underneath the brown coating? They are literally made of cardboard. CARDBOARD. Like the cardboard that makes the tubes in the middle of loo roll. CARDBOARD SHOES.

STOLE MY CASH. SCAM. Worst company I've ever dealt with - took my money after the order wasn't accepted at the checkout and declined. Naturally with no order I thought nothing of it. Only to find they are taking payments. No order confirmation after days and they are taking payments!!! Also there is no way to contact them via email, phone, Instagram, message. Trust me, I've tried it. After reading other reviews apparently their shoes just fall apart. What a disgrace. Shouldn't be allowed to trade in the UK or anywhere!

Appauling service. Had boots faulty no way to contact customer services. So I just send them back and no refund has been issued. Cannot contact the company by phone or email. Should not be allowed to trade

I don't live near a shop to return my boots, and can't seem to contact Customer Services. The email address doesn't seem to exist, and the tel no is not answered. Beware!

UK Customer Services simply do not exist! I have been trying to contact them by email and phone for a week (as need to return some boots and managed to lose my order details) and they never reply or pick up the phone!!! Really not impressed by them,

I have several pairs of Rocket Dog flip flops. I used to love them, they still are really comfortable. But beware wearing them when it's wet (Yet I thought that's what they were meant for, to wear by the pool/beach) I went flying in them. I'm not sure if they have changed the material to the original ones.

Always bought Rocketdog shoes, boots, & canvas pumps. Really disappointed with recent purchase of Jazzin plus Dixie Daisy cotton, sent email to customer services, still no reply. They are frayed on back & sides of pumps. The last pair I bought were perfect, but this pair look like 2nds. Blob of glue on canvas, which I've picked off. The back of canvas pump got no extra cushion, looks awful. Paid alot of money for these canvas pumps. Will not be purchasing from rocketdog again.

Purchased my standard size but found them slightly too small. Charlotte at Customer Service was so helpful and nothing was too much trouble. I’m really pleased and finally have some pretty flip flops that are super comfortable. Brilliant!

I tried to return a pair of trainers because the bad stitching inside one was rubbing against my foot.
The only method of return, however, is Yahoo collection point. We live in a rural location and the nearest shop offering this service is 70 miles distant!! A 3 hour round drive. If you return by post you have to pay postage which will be considerable. We do not all live in cities and towns!!
Customer Service is dreadful and shameful. I am now stuck with trainers I cannot wear. First and last order from this company.

Poor quality shoes broke after wearing for short time. Poor customer service won't replace because even though they make them - I bought them from a sub retailer and don't have any paperwork. Have bought shoes from actual Rocket Dog for years - if it were my company I would have replaced them out of goodwill.

Bought sandals and trainers , trainers great
Sandals sole came off first time of wearing them was not happy

The quality of the shoes I ordered recently was so poor I returned them as per website directions. Tracking shows Rocket Dog received the item back over TWO WEEKS AGO. I emailed customer service and they are saying they can't see the return. I provided tracking info showing when they received it back. No response, and no response to follow up email. I shall have to do a bank chargeback to get my money back. I used to be a long time Rocket Dog customer. Never again.