Robertdyas Arvostelua 

Ordered a item still cant get it replaced customer service location is south Africa not happy no solution what a joke.

I ordered a Hot Tub Cover and my order arrived 2 working days later... It looks to be the frame and wheels for a cement mixer . I called Customer Service and they said I had to take a picture and send it to then and they would fix it immediately - and call me back. I did this and heard nothing so I waited 6 hours and called back, hoping to hear what progress had been made and was told my complaint including picture still hadnt been processed by their Team .. Im now waiting on the second Customer Service agent to respond in 30mins ( as agreed ) Fingers crossed . I will update this file accordingly

Two days later and having received to updates from Customer Service my Hot Tub Cover did arrive and I was told the wrong delivery would be collected same day.

Three days later that was still on my drive, despite writing to the company saying I would not be responsible for it …and it was too heavy for me to move

Its no longer there so I presume they collected it

Good price but shocking Customer Service

Unacceptable customer service and build quality.
I've ordered a sofa 2 weeks ago.When it arrive I was appalled by the poor fit and quality of materials used.
I spend over an hour trying to get through to the customer service telephone line. The system didn't connect but I was able to hear chitter chatter in the background and this happened several times after multiple attempts I finally go through to only be cut off by the person at the end off the line when I mentioned the phone queuing system is not working properly.
A long story short is all I wanted was to organise a return for the sofa which is well below standards for a £500 sofa.
I will not be buying anything from this company ever again.

Absolutely useless company. Parasol was missing from garden set I ordered. The chat bot asked me to take a picture of the missing item. I only used the chat bot as I spent ages trying to get through on the phone. Customer service non existent. You have to wonder how an item was missing from a sealed box.

If I could I would give them 0 stars. Bought a bathroom mirror which was delivered and very heavy as came complete. We were about to fit it and found screws on door had been over tightened. I called them to see if there was a spare part and they asked for a video of problem which I did. 2 attempts later they said they would chase supplier and as I hadn’t heard anything bought from Argos for half the price and asked for a collection and refund. Still nothing heard so asked to speak to a manager who said busy period. No complaints procedure and just gave me a reference number with nothing in writing. Appalling customer service and time will tell if the item is collected and refunded within two weeks. Won’t be buying from them again despite having no issues in the past. Promised call backs and emails about collection but nothing received. Spent time calling them the last time 50 minutes long including waiting 20 minutes for an answer. Just a retailer not a supplier. Surprised they even get customers. Might have good prices but complaint and customer service is non existent. Don’t buy from them as if an issue with the order you won’t get a collection and refund for a number of weeks.

Garden chairs we ordered were delivered on a different day to what had been given but luckily somebody was in.
Quality of product is absolutely shocking with rust already present on the chair legs , splinters protruding out of the wooden arm rests and feet pads dropping out.
Contacted customer services and logged a complaint with Ntokozo.
Got confirmation email about the issues and I responded by sending a list of the problems and asking for my money back but still haven’t had any response from them.
I really wish I had read all the reviews before I ordered as it’s clear this company has massive customer and product quality issues which it appears unwilling to address.

Update… received a email from Marvin fobbing me off for another 12 days whilst they contact the manufacturer even though my contract is with them.
This Company is beyond belief and anybody who buys from them needs to be aware of how they operate.

0 stars! Ordered item online on 03/04/2025 saying delivery Thursday 10th April. No tracking available. No delivery, phoned Customer Service and asked for a refund as no longer wanted the item. Apparently the supplier is not responding to phone/emails sent so they cannot do anything until they have spoken to them!! although Robert Dyas has taken the order and my money (in excess of £300). In the meantime no-one knows where the order is. When I stated this I am still being told they need to liaise with the supplier. Absolute disgrace so advice would be not to purchase from them as not trustworthy. Interesting to see if a refund will be forthcoming (not holding my breath) or whether I will have to seek help from credit card company. Please, please, avoid as it seems I am not the only one.

Appalling company to deal with in any capacity. I tried to cancel an order (within 2 hours of placing it) and was told the next day that it was already being dispatched; the dispatch email arrived 8 hours after this.
I had to arrange to return it. It is impossible to drop a parcel off unless in store, I ordered online because I do not live near a store. You cannot leave a parcel in the porch or drop it at a Yodel shop. But are instead expected to be available at any time on a specified day for a Yodel collection, working full time this is impossible. When I told the customer service operative that I work in a hospital department 8-6 I was told that I could arrange an alternative collection day if the slot was unsuitable; there is no option to do this directly with Yodel, and Yodel didn't email with the slot until 10am after which I had already gone to work and couldn't access my phone to try to let them know that I wouldn't be at home. .
Ridiculous method of return, made to be as difficult as possible. I will never use this company again.

I bought a York planter from Robert Dyas. It finally arrived 3 days ago. I had to take the day off to wait for it to arrive as the delivery company could only tell me the night before what time they would arrive. It came broken. I am still waiting for Robert Dyas to tell me when it will be collected again and when I will get a refund. Again I have been told that they can’t give me a collection slot so I will have to take another day off to wait for them to arrive. Collections only during the week. Very poor service.

I agree with all the reviews on here,purchased a mirror online,chased up the delivery as hadn't heard anything. Arrived to find cracks and chips all around the edges. Complained and was told I would have to wait 2 weeks so they could get a response from supplier,chased and chased for a collection which they couldn't be bothered to arrange. Eventually refunded. Awful service and customer care,exhausting experience and won't be shopping there again. Take note and good luck. I only wish I had read the reviews first!

If it was possible to give 0 stars, I would.
My son’s new high sleeper bed arrived in extremely damaged condition, one whole corner broken off the front part, and multiple cracks in other pieces. However, as I was waiting for his old bed to be collected, I didn’t open the box and see this until more than 30 days after delivery. CONTRARY to the Consumer Rights Act 2015, Robert Dyas are refusing to replace the damaged parts. They just keep telling me that because more than 30 days had passed, they cannot do anything.
The customer service has been atrocious, with the same reply copied and pasted to every email I send. This bed cost me almost £400 and there is absolutely no way that it’s usable. My son is so disappointed and at the moment I definitely can’t afford to replace the bed myself, nor should I have to.
Utterly disappointed and honestly shocked by their response.

Bought a set of pans online and when they arrived they were a mismatched set! Thought it would be easy enough to get it sorted through a "trusted" company but after filling in a refund/return form and selecting the weekend option for the courier to collect, they contacted me to say that their courier does not work weekends and the only way I could return was to wait in on a select weekday between 8am - 6pm or return it to store (the closest store to myself is 100 miles away) This would mean either taking a full day off work unpaid or travelling a 200 mile round trip to return an item due to no fault of my own!
I asked if there were other options such as me printing off a shipping label and sending it back myself but they said this was not possible. If you work weekdays they are basically backing you into a corner, either lose the money from having time off work or travelling, or just keep the faulty item and get no refund.
I would NEVER buy from this company again.

Brought a slow cooker and upon the first use it smelt electrical and was smoking from base . I unplugged it and phoned the manufacturer who said do not use and return to retailer .
Phoned Robert Dyas quoting email, home address and husbands name ( who paid) and ask them to send HIM an email as to what to do next along with the order number to avoid any confusion in store.
They said they could not do as it had to be him asking. I guess if the house had gone up in flames and he was in it they would not be able to solve dispute at all.
The most unhelpful company ever . To be cont.

We would give ZERO stars if we could. We ordered a bath panel on 20/01/25. Over the next 6 weeks we received just two deliveries, both broken.
Communication from Robert Dyas and their ‘supplier’ Ultra Finishing, was non-existent. My husband was told FOUR TIMES that a replacement bath panel would arrive within 2-3 working days. One of us took time off to stay in, during their oh-so-helpful 8am-6pm time slot, but no bath panel arrived, nor any notification as to why it hadn’t.
When I finally rang them up, I spoke to Owen for 40 minutes, who called Ultra Finishing directly and shortly after that our second (BROKEN IN 6 places) bath panel arrived. He also gave me the wrong email address for complaints.
I found it online instead and emailed. I received NO reply. Instead Sara (who seems to be the only customer care person!) emailed my husband directly, ignoring my email and wrote to him as if he had complained.
We were consistently treated as insignificant and our £57.99 order was clearly not important to Robert Dyas.
This was obvious at the end, when we emailed Sara pictures of the second severely damaged bath panel and were issued a refund, with no reply or apology for the six weeks of waiting in and ultimately not receiving our order. What a waste of time and effort! Total shambles. AVOID.

The after service is appalling. I bought a Sodastream and needed help in replacing the cylinder. I brought the soda stream to the store and not one of the 3 salespeople could help me.

Ordered a dressing table and 2 number bedside tables, pretty quick delivery which was good.

1 of the bedside tables arrived damaged, I took pictures and sent them straight off, received a reply saying they will be in touch - I thought this was all ok and I understood.

2 weeks went by so I chased this up, 3 weeks went by so I chased again, 4 weeks went by so I chased this up again. I received a reply saying this will be exchanged ( at last )

A week later Robert Dyas arrived, they arrived with a replacement dressing table and a bedside table, they brought the bedside table inside the house, argues about taking the damaged one back as it wasn't wrapped which I did state I got rid of all the packaging in my emails.

They then tried to bring a replacement dressing table into the house which I didn't ask for, my wife told them this assent required and they insisted it was and they need to remove the original one from upstairs, the argument went on for a while and we had to tell them to leave the house before we called the police. What a nightmare!!

I would avoid these people at all risks, you can buy most of the same furniture elsewhere which I would recommend even if it costs more.

We certainly will not be using these again.

Perverted men propositioning my wife with suggestive comments. Disgusting establishment

The customer service person I spoke to was excellent. Her name is AVIWE. I would like to thank her very much for the time spent resolving my query. She was very polite and professional.

The Most Dishonourable Company I've Ever Dealt With .

Headboard Bought Is Completely Different Than The Description And Images On Their Robert Dyas Website.

Delay Tactics Employed On Email To Prevent A Return Or Refund .

Do Not Use This Company , They Are Scammy Drop Shippers Who Have No Interest In Helping With A Genuine Customer Complaint .

Headboard Is Just Awful, Poorly Constructed, Even Fake Studding , 2 Inches Taller On One Side Yet Too Small Overall , Terrible.

Never Again .

Date of experience: February 02 2025

Ordered a light it arrived and we installed it only to find 8 shades with it instead of 9 ,so we have an incomplete light, emailed customer service to be told it would be resolved within 12 days, after 10 days with no communication or update I messaged again and was told to wait another 2 days, that's come and gone so I msgd yet again and got the reply I have to wait even longer! Seriously! What a farce!How long does it take to send an email and get the missing shade sent? It's ridiculous and I actually think customer service is just giving me the run around for a laugh because no way does it take that long for r.d to send and receive an update from the supplier,
Order 1214583846