Robens.de Arvostelua 405

Kanon bra helt ok

Hat alles super geklappt. Schnell und problemlos. Gute Qualität.

All arrived perfectly and the tent is amazing

Fast delivery. Product as expected.

Robens make and test high quality products and sell at very competitive prices. In my recent purchase I researched many two man lightweight tents from different manufacturers and Robens stood out for me and so I purchased the Aster 2 pro - an excellent tent product with design considerations for the taller user.

Perfect service

Ich habe das Robens Starlight 2 Exp gekauft und bin damit sehr zufrieden. Alles doppelt vernäht und sauber abgeklebt. Preis Leistung ist Top, gerne wieder. Ich finde den roten Zeltboden übrigens auch sehr praktisch um eingeschleppte Zecken besser zu sehen. Der Bezahlprozess mit dem Link den ich per E-Mail bekommen habe war etwas ungewohnt, hat aber gut geklappt.

Bonne communication pour les conditions de paiement et de livraison (produit mis en alerte suite à rupture de stock).
Produit conforme à la description.
En souhaitant que la qualité soit au rendez-vous car non testé.
On aurait souhaité un tapis de sol intégral pour protéger également le sol de la chambre.

Wasn't available when I purchased the tent.
Glad to eventually one and hopefully get out in the pioneer 2ex soon to try it out.

It was very difficult to buy a groundsheet for my tent. The shop told me there was plenty online so I bought the tent and 6 months later a groundsheet arrived for the updated version of my tent. I did not expect to have this problem.

My experience showed that neither the Chinese factory that produces these tents for Robens nor the company itself have adequate quality controls in place. Plus Robens customer service was dismissive and unhelpful when I tried to investigate a faulty tent with them.
The facts: I purchased a Robens Lodge 2 tent online. While testing its assembly, it became apparent that there was a critical issue with the alignment of the top short pole and the eyelets attached to the flysheet (used for securing the pole’s extremities). Even when applying full force, the top pole could not be inserted in both eyelets. The shop where I purchased the tent, tried to assemble a second Lodge 2 tent they had in store and found the same problem. The reasonable conclusion was that there was a batch of faulty tents. This raises serious concerns about the quality controls in place for such expensive tents.
In order to investigate the issue I wrote to Robens customer service, both sending photo evidence and detailed measurements of the problem. Their replies were unhelpful and dismissive. They sent a short video for assembling a tent of a different model at first, and then replied with a rude and dismissive email when I asked for more detailed information.
In conclusion: based on the lack of evidence of appropriate quality controls, the unhelpful customer service and the high price I do not recommend purchasing Robins products.

Super verpackt, schnelle Lieferung – einfach klasse! Gewohnte Qualität der Firma Robens. Die Bequemlichkeit und der Liegekomfort der Isomatte entsprechen der Beschreibung und sind meiner Meinung nach sehr gut. Die Haltbarkeit wird sich noch zeigen.

Ein Punkt Abzug: Die Isomatte ist rutschiger (im Zusammenhang mit einem Schlafsack) als gedacht, und die eingebaute Pumpe ist, vorsichtig formuliert, ausbaufähig (ich betreibe die Isomatte mit einer Akkupumpe).

Im Großen und Ganzen ein empfehlenswertes Produkt!

Много доволен и от обслужването и най-вече от продукта.
Продължавайте все така.

Réactif, commande expédiée le jour même. Produits de qualité.

ist gut angekommen

It took a while, but worth the wait. I bought spare chair feet and also soft ground feet and the customer service agent was able to combine the two orders so that I didn't pay twice for shipping.

Produit conforme à sa description, à priori robuste

Toller Kundensupport half sehr gut bei der Bestellung von Ersatzteilen.

Excellent Support. Robens team were very helpful. Much appreciated.