Riviera Automotive Arvostelua 

I don’t usually leave reviews, even after a poor experience, but I feel it’s important to share this one.

I purchased my Mercedes A45 S from Riviera Automotive in March 2025. As part of the sale, I also purchased a warranty through the dealership, as stated in the paperwork. Unfortunately, the problems started almost immediately.

The warranty was set up with the wrong expiry date (it should have run until June 2026). Correcting this took weeks of chasing, emails, and phone calls because the salesperson responsible simply stopped responding. Eventually it was sorted, but only after a great deal of unnecessary effort on my part.

Then, in July 2025, while driving to Devon on one of the hottest days of the year, I used the air conditioning for the first time since buying the car and discovered it was only blowing hot air. Assuming it simply needed a regas, I paid £180 at my local garage to have this done—something I would have expected to have been checked before the vehicle was sold.

Initially the air conditioning worked, but only briefly. Several months later it was blowing hot air again. I took it to another garage, where they pressure-tested the system and found it had completely lost its refrigerant. They refilled it, and once again it worked temporarily before the fault returned. It eventually progressed to cold air on the passenger side only, then no cold air at all. An engineer has since confirmed the fault would have existed when I purchased the vehicle.

As this issue should have been covered under the warranty, I contacted the warranty company to make a claim, only to discover they had gone out of business. From what I have since learned, they appear to have been a questionable company from the outset.

Because my agreement was with Riviera Automotive, I contacted them directly. On 9 April 2026, I spoke to Chris, who assured me the issue would be sorted and promised to call me back. He never did.

I chased again by phone on 20 and 22 April. Each time I was assured it would be passed to management as a high priority, but nobody contacted me. On 24 April I emailed the dealership manager directly, but received no reply.

I then followed up via WhatsApp on 4 May and again on 11 May. Initially I was told the matter would be escalated, but after that I was simply ignored.

This wasn’t a case of one missed message or one forgotten callback. I made repeated attempts over several weeks through phone calls, emails, and WhatsApp messages to give Riviera Automotive every opportunity to resolve an issue that appears to have been present from the day I bought the car. Despite all of this, I received no meaningful response.

I am now left with no option but to pursue the matter through the Small Claims Court and ask my finance company to reject the vehicle, as I have exhausted every reasonable avenue to resolve this directly with Riviera Automotive.

Based on my experience, I cannot recommend this dealership. The issue itself is disappointing, but the complete lack of communication and after-sales support has been far worse.

Brilliant service once again. This is my second car from the company, and the experience was just as smooth as the first. Dante was efficient and worked hard to get me the best deal, answering every query without hesitation.John delivered the car to my door and gave a concierge‑level handover — professional, friendly and absolutely faultless.A genuinely top‑class experience from start to finish. Not withstanding the car is class !!

I sold a BMW iX via Motorway to Riviera. Spoke to several of the team throughout who were helpful and professional. The process was straightforward with no surprises. John who can rot appraise and collect the car is a lovely chap and a great face of the business.

John was brilliant. Very knowledgeable and expected the car in great detail.

Bought the amazing GLC today from Chris who was very helpful, informative and made the whole process very smooth, thank you Riveira!!

I had an excellent experience selling my car to this dealership. The entire process was smooth, transparent, and hassle-free from start to finish. A special thank you to John, who came to inspect the vehicle. He was punctual, friendly and very thorough in his assessment. After the inspection, he handled everything efficiently and collected the car exactly as arranged. I would also like to recognise manager Riz for his professionalism, responsiveness, and support throughout the transaction. The whole experience exceeded my expectations, and I would highly recommend this dealership to anyone looking for a quick, fair, and stress-free car sale. Thank you, John and Riz, for the outstanding service!

John came to assess my car , he was very professional, knowledgeable and friendly, really nice guy. After checking over my car and all was good, payment was made within minutes. Happy with my experience and communication 😁👍

Bought an Audi RSQ8, and traded in my own SQ5.
All the staff were superb from start to finish. Was Chris I dealt with.
A year later I’ve been looking at a brand new car, and was getting a superb deal on a brand new car direct from the dealership. Chris offered me a great price on the buy back of my own car, as Riviera Automotives specialise in high performance car sales.
John travelled up as the assessor/ buyer. Deal went through smoothly. Now I’ll be getting my brand new car in 2 weeks time. Thanks team 💪🏼

Sold my Mustang GT through Riviera this week after they were the highest bidders on motorway. Process was relatively smooth - could’ve been a bit quicker and easier to get a hold of the buyer to arrange collection, but not near bad enough to knock a star off.

Collection day with John their assessor was very good also, inspection was quick and easy. Was very patient as we walked through a small issue regarding the condition that had not been spotted before because of the weather, but once it was cleared up with the buyer the money was promptly in my account and off they went.

Great service all round, very happy with result.

John and Riz from Riviera were great
John travelled to Ratho to collect my Lotus Emira he was super friendly and professional transaction was extremely smooth I could not recommended them enough

I recently purchased a car and I’m extremely satisfied with both the vehicle and the overall experience. From the initial enquiry through to collection, everything was handled in a professional and efficient manner.
The car itself was exactly as described—clean, well-presented, and in excellent condition. It was clear that care had been taken to ensure it was ready for handover. The buying process was straightforward, with no pressure or unnecessary complications, which I really appreciated.
Communication was consistent and transparent throughout. Any queries I had were answered quickly, and I felt well-informed at every stage of the process. This made the experience smooth and reassuring.
Overall, I would highly recommend this seller to anyone looking to purchase a vehicle. A reliable, professional service and a great buying experience from start to finish thank you Dante 👍

Found the experience stress free , Dante was professional and made sure the purchase was smooth with no issues.

Hi very good experience selling our X5 to Riviera through Motorway. Riviera very responsive when I needed to call. John the assessor was friendly and professional. We had the usual deductibles but overall we are happy with the sale and process. Happy to recommend Riviera and John.

Very happy with Riviera Automotive. Just sold my BMW X5 to them and John the assessor travelled to Liverpool for collection, very professional and all round great bloke. Thanks

Had a very positive experience selling my Range Rover. John came to my home to assess and complete the sale. He was very open & friendly, easy to deal with and the made the process very smooth. Would recommend.

Really efficient to deal with and John K, the vehicle assessor, was a top fellow too:

Recently sold my Range Rover to Riviera. Great experience from start to finish and refreshing after being messed around by another dealer not showing up.

John is a huge credit to the company, professional and efficient and had a great chat. Hope to be buying a car from them in the future as well.

Sold a Mercedes GLC43 AMG to Riviera. John K came to assess the car prior to completing the sale. Very professional, friendly and knowledgeable and made the whole process as smooth as it could have been. Very happy with the entire process. Good company to deal with!

Everyone was great help and made the process easy. The vehicle came delivered and was gleaming

I was so happy with the Audi a3 I bought ,was looking for a while but couldn’t find anything near this ,the spec was just unbelievable,practically brand new ,Chris made every thing so easy ,he was so helpful and friendly ,he was happy dealing with any question I had ,big or small ,i would recommend riviera to everyone,