Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

Prices are great and shipping was very fast. However, it was sent internationally in a bag instead of a box. One of my crochet hooks snapped the first time I used it, so I'm wondering if it was dama... Näytä lisää

Saanut 5/5 tähteä

Beautiful Drops brushed alpaca silk yarn, I’m loving how it knits. Loving the price too! Shipping to Washington State in the US was swift, I was thrilled to receive it so quickly, coming from Denma... Näytä lisää

Saanut 5/5 tähteä

I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all ar... Näytä lisää

Saanut 5/5 tähteä

My package got damaged in transit and I lost some yarn. Customer service was super quick resolving the issue and sending the missing yarn. I am so impressed by this company, thanks Rito!


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

725 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 77 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great Company

I was skeptical at first about ordering, but read a lot of positive reviews, so I took a chance. Your prices are about 1/2 of what others are charging, so I went ahead. Ordering was easy and you state that shipping is usually 6-8 days, but I had read that many times, shipments were held up in customs, so I wasn’t surprise when I saw the “stop” on my tracking and it said arrival day was undetermined. The next thing I knew, my package was here and I was able to start my project. I love the yarn and will definitely order from you again! Great experience, great price and great product!

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very satisfied

Packed safely. Arrived fast. There were two
Sweets included which I thought was very sweet literally and figuratively. I will purchase more products from this company!❤️

31. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Yarn Colors and Customs

The colors of the yarn, particularly the purples and blues were not accurately depicted on the website. The yarn I received was much darker and brighter than the images online. Customs took over 2 weeks, which is OK as long as I know about the wait. Maybe put a message out to customers that U.S. customs is taking longer than expected. The softness and quality of the yearn is great though, and e-mails about shipping and tracking were good overall.

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

The package was late

The package was late. On the website it said it will take 3 to 6 business days, but it took longer than that. But I understand that it is holiday season and post office would be a lot busier than usual. What make me really unhappy was the package was not sealed tight, it was raining and the yarns got soaking wet, not sure I am able to salvage them…

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Rita,

I’m sorry for what has happened with your package. There is no doubt that we will make sure a new package is sent to you. As you have not provided your contact details here on Trustpilot and have also not responded to my request to send them, I hope that you will contact our customer service at info@rito.com

Once you have contacted our customer service, this matter will be handled as quickly as possible.

Kind regards,
Jeppe / Rito

Saanut 5/5 tähteä

Ordered from the U.S

Ordered from the U.S. and received my order quickly and it was high-quality yarn, just as described! I plan on purchasing through Rito.com again.

29. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I have yet to receive my purchase from…

I have yet to receive my purchase from Rito. It’s stuck in customs.

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Marty,

I’m sorry that your package was not delivered within the expected delivery timeframe.

After looking into your case, I can see that your package was delivered on January 5th, which was unfortunately later than expected. The delay was caused by a significant backlog at USPS, which has affected several of our customers.

Although it may appear that your package was held in customs, this was not the case. This impression was caused by tracking information not being updated correctly. We are actively working on improving our tracking system so that our customers will be able to follow their packages much more accurately in the future.

Kind regards,
Jeppe / Rito

Saanut 5/5 tähteä

Thank You for Your Excellent Service

Thank You for Your Excellent Service

Dear Rito

I hope this message finds you well. I wanted to take a moment to express my satisfaction with your service. I received my yarn shipment very quickly and efficiently, and I am thrilled with the quality of the yarns I ordered.

Additionally, I appreciate your competitive prices, which make it easy for me to continue purchasing from you. I look forward to buying more yarn from your company in the future.

Thank you once again for your fantastic service!

Best regards
Barbara Gaweda

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I’m very happy with this yarn

I’m very happy with this yarn! The quality is excellent — it feels soft, smooth, and pleasant to work with. The yarn has a beautiful, even texture and doesn’t split while knitting.

The color looks exactly like in the photos, which I really appreciate. It knits up nicely, holds its shape well, and gives a very neat, elegant result. I haven’t noticed any excessive pilling so far.

Shipping was fast, and the yarn was well packaged. Overall, a great experience, and I would definitely order from Rito again. Highly recommended!

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Haven't gotten them yet, stuck in customs

I ordered the products over 2 weeks ago and still haven't gotten them. It's not completely the company's fault, they have been stuck in US customs for the past 5 days, but the tracking was not able to tell me where my package was for the first 10 days. Definitely doesn't fall under their "4-6" day shipping.

26. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Leo,

I’m sorry that your package was not delivered within our normal delivery timeframe.

As you mentioned, there were challenges with your package spending an extended period in transit with USPS. This is something we occasionally experience during peak season, which understandably results in an unsatisfactory customer experience.

Regarding the missing tracking information, this is something we are aware of, and we hope to be able to offer improved package tracking in the near future.

I can see that your package was delivered on December 27th, and I hope that everything is in order with your items.

Kind regards,
Jeppe / Rito

Saanut 3/5 tähteä

The colors are deceptive- not even…

The colors are deceptive- not even close to picture

24. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Marina,

I’m sorry to hear that the colors did not match your expectations and appeared different from what you anticipated.

To help resolve this matter in the best possible way, I’ve sent you an email requesting photos of the yarn you received. Once I’ve heard back from you, I’ll make sure we work together to find a suitable solution.

Kind regards,
Jeppe / Rito

Saanut 2/5 tähteä

Wrong Amount Delivered

I ordered 19 skein, but only received 18. The package came damaged so I'm glad I'm only missing 1 skein instead of more or all of them. Still disappointing though especially since this package took a while to get to me too (ordered on 12/7, shipped on the 8th, and delivered on the 23rd).

23. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Jesse,

I’m sorry to hear that you received your package in a damaged condition.

When situations like this occur, we always make sure to help our customers find a proper solution. For this reason, my colleague sent you an email on December 25th suggesting that we resend the missing skein of yarn to you. Unfortunately, we have not yet received a response to that email, which is why the matter has not been resolved.

If you reply to the email, we will ensure that the missing skein of yarn is sent to you as quickly as possible.

Kind regards,
Jeppe / Rito

Saanut 1/5 tähteä

The item never arrived.

The item never arrived.

23. joulukuuta 2025
Oma-aloitteinen arvostelu
Rito-logo

Vastaus yritykseltä Rito

Hi Anna,

I’m sorry to hear that you did not receive your package after it was reported lost by USPS.

When situations like this occur, we are always ready to assist, and in this case the agreed solution was to issue a refund.

If you have any questions, please feel free to contact our customer service team at info@rito.com

Kind regards,
Jeppe / Rito

Saanut 5/5 tähteä

Fast Shipping to the U.S,

Found exactly what I needed and the shipping to the U.S. was so fast! Eight days from order to my door! Thank you so much!

16. joulukuuta 2025
Oma-aloitteinen arvostelu

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