Rileywatchco Arvostelua 595

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thank you so much Tibi! We'll be here, tools at the ready, whenever you fancy another one.

Vastaus yritykseltä Rileywatchco

Päivitetty 2 päivää sitten

Hi Darryl

Sorry about this, I haven’t come across your email, we are more than happy to send you a replacement for this. I assure you customer service is existent but we are an extremely small team and I handle all the emails. It might not have come through to the correct inbox but rest assured I’ll get this sorted asap for you.

Thanks
Leanne

Hi Darryl, I'd just like to add to this, as Leanne has already mentioned in the email to you, the two subdial hands on the specific model you ordered (Toybox Yellow HH01) are switched each batch as a kind of 'signature' for the production run. As you'll see on our latest instagram video, which is actually me building the exact model you have, the hands on this run are in the correct placement. If you're not happy and for whatever reason you'd like them switched, I'm happy to do that for you, but it's just a quirk we allow ourselves since we build our watches by hand, in house, and it adds an element of uniquness to each run.

Thanks - Sam, Owner, Riley.

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thanks so much! That so nice to hear.

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thanks Jeremiah, we try our best with delivery, as we deliver all over the world, but we always use (and pay for) International Express, so delivery to whatever region is generally a few days as opposed to anything more.

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Hey Michael, Glad you like the watch - we are based in Manchester, England, we try to make this as clear as possible on our website! That said, we do use (and pay for on your behalf) Express International shipping, so our watches are generally delivered even across the pond in a matter of days.

Thanks!
Sam - Owner, Riley

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thank you Jorge, you're the best

Vastaus yritykseltä Rileywatchco

2 päivää sitten

What a lovely review, thank you.

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thanks for the review JP - what size are you after? We build in house, so custom is always an option :)

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Glad to be of service!

Vastaus yritykseltä Rileywatchco

Päivitetty 2 päivää sitten

Hi Jeff, I'm so osorry about this. Every so oftem we get the odd piece stuck in customs at the US end. It's VERY rare, but it has happened in the past. I believe my wife Leanne has reached out to you with a tracking link for a replacement, and if and when the other does arrive, you're more than welcome to keep it or gift it by way of an apology for the delay.

Vastaus yritykseltä Rileywatchco

8. huhtik. 2026

Hi Stephanie. I’m not sure what the first part is about, as we can’t remove or edit reviews. But just to be clear, all of our watches use 316L stainless steel cases (top grade at price points way higher than ours). And there are no stickers involved. We pad print all of our dials in traditional watchmaking fashion, and hand assemble to order.

I’m wondering if this review was meant to be for another company? The watch you purchased from us, our Bessie, is a hand fitted double chronograph, with a dual layer recessed subdial and a laser engraved caseback. If you could send us a picture of any concerns you have via email, I’d appreciate it, but please be assured that none of what you have mentioned above is accurate for any of our lineup, so I suspect you may have received a different watch here.

Thanks - Sam, Riley Owner.

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Come back!

Vastaus yritykseltä Rileywatchco

4. huhtik. 2026

Hey Greg,

If you could please just check your email, March 23, Leanne has emailed to confirm which watch is missing from the package. We are waiting on your reply to that email.

Just to get ahead of things, from what I can tell 2 of the three total orders have been delivered, but the first one has gone missing, is that right?

If you don’t mind just replying to Leanne’s email, we’ll get this sorted for you right away.

Thanks!
Sam - Riley

Vastaus yritykseltä Rileywatchco

2 päivää sitten

Thanks Jonathan