RGK WheelchairsArvostelua 

I'm a 40 year paraplegic, and I'm confident to say that this is the best day chair I've had in my life. I went with Matt who is an experienced RGK chair measurer to measure up my new basketball and day chair. I was given the convenient choice of him coming to my home or visiting the showroom to complete the order. I chose to go to the showroom just to allow more space to compare my previous chairs and copy certain measurements across. Matt gave great attention to detail when marrying up the right measurements for me, a complicated job to spec and copy from the previous American manufactured chairs I had!! He explained all of the options available in the design and measuring very clearly, so I knew I'd get exactly what I need from both of the chairs. Plenty of options and add ons are available to give the chairs better functionality and also personal touches in appearance.

I've had RGK wheelchairs both day and sports in my life before, but their design has come a long way since I last owned one.

The best part is the lightweightness of them both. My Elite X basketball chair feels and moves great whilst giving me the perfect stability and performance.

My day chair is light as a feather!! But like my sports chair it also gives me comfortable stability, especially whilst carrying my 20 month son around! The frame absorbs a lot of the ground terrain nicely when pushing on pavements and jumping kerbs, thus giving a comfortable smooth ride.

Another huge advantage with my new day chair is the ease of lifting it in and out of my car now. Being under 4kg makes it a total breeze to lift across me in the car. There are also no sharp edges to the frame, which for regular transferring saves the interior of my car!

I ordered my chairs on 13th January, and they were both ready by May 6th (the sports chair actually was ready before that!). So overall, a short and satisfying build time from measuring date.

Very happy customer with RGK, very happy with Matt's service, and would definitely recommend RGK to anyone looking for a lightweight made to measure chair.

Excellent chair, fast process once ordered. Lee the rep came out to our home to remeasure because of the long time we waited for funding since our first fitting. Great service

Looking to purchase a new wheelchair, I thought I would give RGK a try as I had heard good things about them both as a company and for the quality of their chairs; big mistake!
I was initially visited by a rep, himself a wheelchair user, to discuss my options and to take measurements and decided that an Octane chair would suit my requirements.
When the chair arrived a few months later, unfortunately the back of the chair was 2” higher than measured and made it extremely uncomfortable to sit in. I contacted the rep and was assured that it would be collected the next day, adjusted and returned to me within a few days which was great as I had a holiday booked and was hoping to have my new chair in time. Nobody turned up and there was no contact from RGK. I chased this up and was assured that it would be looked into. On returning from my holiday I had still heard nothing and so contacted customer care to find out what was going on. They eventually returned my email apologised for the delay and said that they would send a box for the chair to be returned. When this arrived the chair did not fit! More emails and the correct size box did arrive and the chair was returned for adjustment. Despite the apologies and promises that I would be kept informed, the only contact I had was from TNT telling me that a delivery was on its way; nothing from customer services. The chair had been correctly adjusted, but the same upholstery put on so the chair back was in fact the same size as before! Another email to customer service and a new back was promised. Again, no contact from customer service, but the back did arrive and finally after 167 days I had a useable chair.
These chairs are not cheap and the least you can expect is that simple measurements are adhered to and that customer service actually provide some sort of service. I requested some form of compensation for the delay and was offered £200 store credit! This was obviously refused as I no longer wish to do business with RGK after the abysmal service I received and what could I buy for £200 from a wheelchair provider?
Overall the experience was amateurish at best, bordering on incompetent. Basic measurements weren’t adhered to, communication was nonexistent, customer service was worse than useless and their pathetic offer of compensation was insulting. I will certainly never deal with them again and would advise others to think hard before ordering from such an incompetent company.

Amazing service from start to finish. Quality bespoke product that has made such a difference. Thank you

I've been using a lightweight active user wheelchair since 1988 and had a fair few RGK chairs in my time, but all of them have been supplied by a dealer and not direct from RGK themselves.

So I wanted to write a review about my first experience purchasing a chair directly with RGK.

Until a few years ago I always went to the same dealer for a new wheelchair (GBL Wheelchairs in good ol' London town) as I'm big on loyalty, but when the owner retired I knew a change was on the horizon.

The local mobility advisor for RGK is a good friend of mine and has been since he was in short trousers! [sorry Jack!) as we played basketball for the same team for many years so naturally I spoke to him first.

My new chair came about, as my old chair I had been using in my MGF sports car was past its best and falling apart; it was in fact older than the car I was using it in and that was 25 years old itself!

So I opted for a Tiga FX (aluminium) to keep costs down to a minimum as the chair was being fundraised through our local classic car club.

Jack did his best to find a pre loved chair for me in my size but these were rare as hens teeth at the time, so I was offered a good price on a new one which I agreed to immediately and a date was set for me to be measured.

At this point it's only fair to point out that I'm a creature of habit when it comes to wheelchairs and I do not have a new chair very often, for example, my other everyday chair is 9 years old and my house chair is 24 years old!

The Tiga FX is a game changer in its design and what it enables you to do, whilst it's a folding chair it doesn't feel like a folding chair and still manages to feel very solid, it doesn't flex like a traditional folding chair.

Onto the initial appointment, with disappointment I decided to take the two chairs that I use the most too take measurements from and also ideas, so I could have a mix of both chairs in this new chair. Jack listened carefully to everything I said and made notes on everything that I had found difficult, or had changed in my condition since my last chair was built in 2015, so this could be incorporated in the build where possible.

Jack's knowledge, drive, experience and enthusiasm shines through in everything he does and his approach to his work. He has a real enthusiasm for getting the right solution for the client. Luckily for me he agreed to include in the build a front wheel which for the use my chair was intended to get is a real bonus as I do a lot of car shows and the front wheel lifts the traditional front casters off the floor to give you more clearance and allow you to go over rough ground.

Through the consultation, and during the build process Jack was always available at the end of the phone if ever I had a question and when the design team pointed out there needed to be a change to incorporate the front wheel the communication between head office, Jack, and myself was absolutely brilliant and very very slick, if I had a question they answered it very quickly, and I had quite a lot of questions!

The chair was ready in February 2025 and I collected it from Jack at basketball training, the chair itself is extremely well made and considering it is the standard upholstery, wheels, and frame design (as I wanted to make the "Go Fund Me" raised funds from my car club, to go as far as possible), I was extremely impressed with what was included as a base spec, the chair has a very high end feel.

I did have one or two issues with the chair, nothing major, but through my own stupidity I ended up ripping open my thumbs on the metal sides of my chair, because the handrims were sent close set rather than wide. I choose to have metal sides as I thought they would be harder wearing than carbon fibre, given that I lean in my chair a lot.

Every member of the RGK team has a commitment to making sure the clients chair is absolutely perfect for them; I only mentioned my injuries in passing to Jack, but the next thing I knew, I had in my e-mail communication from head office. Firstly to make sure I was OK, secondly to get details of the injuries I sustained and how these occurred, and finally to see if there was anything they could do to ensure that this did not happen again. I was blown away with this approach given that the side guard choice was my own and the injury was down to my own stupidity.

It was nice to meet Charley (who I'd been dealing with) at Naidex & she remembered everything about my issues which was nice, she asked me about my sides & how i was getting on, and agreed to get some carbon fibre ones made to avoid further injury. she even offered to get my rear wheels collected to sort the handrims, but I couldn't ask them to do that on top of everything else they were doing. I've been blown away by the service & (funds permitting) I cannot wait to order another chair!

Buy from RGK with confidence, they are, simply awesome! Even paying was a pleasure, PIP is lovely!

The chair, fantastic. No complaints.

My main problem occurred with trying to get a hold of anybody to begin with, it took a couple of months to actually be able to make contact but once I did everything moved very quickly, including making the chair, and I was kept updated as to the current timeline.
You won’t find a better quality chair anywhere, or a longer lasting one. I’ve already been able to get in touch with somebody about upgrading my chair now that I’m used to it and I’ve never come across one that fits as well as this one does.
I’ve now started to be able to get more fit. I’ve put muscle on. I’m no longer in pain from a poorly fit chair. I cannot recommend RGK enough.

I’m absolutely blown away by my first call with Jack today. He’s an absolute breath of fresh air! I’m just looking into getting a mobility device for myself and haven’t a clue what to get or what I should need. Jack explained so many variations on the wheelchairs that are customized for your specific needs. He explained everything so clearly in a way that I could understand and keep up with. I’m definitely going to be looking hopefully at getting my very first wheelchair from Jack. Such a great first point of contact, actually not dreading the new route I’m going down now. Thanks so very much Jack.

The whole process and chair outcome was really good and I love my new chair!!
Jack explained each process resale well and in a way that I could understand. He's really easy to talk to and is helpfull with any questions or queries I may have!! I would recommend rgk and jack to fellow wheelchair users and have done!!
Thank you

Jack from RGK has been brilliant!
I have felt happy every step of the way, from chatting, measuring up, receiving my chair to the continued support i get.
All the details and info about each chair were given to me and i felt confident in my choices.
RGK overall have been amazing, everyone I've spoken to has been polite, friendly and easy to talk to.
I will be sticking with RGK for all my wheelchair needs.
I highly recommend RGK for your wheelchair needs.

Brilliant service and very helpful from Jack Davey! You won’t be disappointed with any of wheelchairs from this great company. Thumb up!

Simply put, Jack Davey and RGK Wheelchairs are exceptional! The superior lightweight build quality of the elite chair is excellent, it is a joy to use. Jack Davey is an exceptional wheelchair basketball player and brings his complete knowledge of the game to the measurement process, customisation,delivery, of a new wheelchair.

My son’s basketball Chair was measured by Jack Davey, and was a good fit from the get go. Jack and the team where great at relaying information and we have now gone a ordered a RGK day chair because of this and of course measured by By the true gentleman that is Jack Davey

RGK have been pretty awesome, I scheduled an appointment to try out some different chairs and Jack was so helpful!

He asked loads of questions to gage what I needed/wanted out of the chair, with giving his professional opinion on what frame type would best suit me as a bigger person but also my health condition and my budget.

Jack is super down to earth and made the whole experience amazing, he's been on hand to answer any questions from ordering to now after having my chair delivered.

Delivery was super straightforward, he showed me exactly how to take things off and on my chair, but also has shown me how to use the chair in terms on wheelies etc, which have become super useful!

The chair itself is awesome. It compacts really well to fit behind the drivers seat, and has my personality in it through rainbow spokes.

I couldn't have asked for a better person than Jack to pop my wheelchair cherry 😂

Jack Davey measured me for my elite sports chair. He gave me advice and suggestions so I would be comfortable and able to play wheelchair basketball to my best ability. Jack was friendly, and honest. My chair was a fantastic fit and looks amazing. It was delivered in good time and it was exactly what I wanted. RGK have a record of my measurements, wheel size etc in case I need replacements.

Bought a wheelchair from rgk and within a year the scissor brakes broke. They replaced it once but then again a few months later the same issue happened. As it had not been over a year , they refused to fix it. Though I only needed a bolt, they said they could not provide this and I had to order a whole new set of brakes. I bought a new brake as I had no option and they sent it to the wrong address twice.... Complete incompetence... Once I finally got it, I fitted it and within 2 days , brakes were broken again... Now I have been trying for days to get a replacement and still not received anything even though they said I would get it 4 days ago... Appalling customer service.

March 2025 update.
Rgk got in touch and resolved the issue . They sent the brakes by recorded delivery and gave me a complimentary brake. Wish the service was better from the outset but at least they reached out to resolve. My advice is, do not buy the scissor brakes when you get a new wheelchair . There are much better options elsewhere. The standard one is known to break easily due to an issue with the springs within the brakes.

Ella has been absolutely amazing with helping sort out both of my wheelchairs, a day chair and a rugby union chair. She was very quick and communicated everything as soon as she could getting both of my chairs measured within a couple of weeks

Ella was fantastic in advising me when I wanted to purchase a new cushion for my chair.
Harry sent over the quote and he was also fab and really helpful. The whole process from initial enquiry to ordering and paying the invoice over the phone was super simple. Big thanks to Ella and Harry for all their help!

5 star service from Matt. He came out to my house to give both of my chair a service. Very helpful and very friendly and lastly very good with my dog

Great customer service and aftercare from the company and staff. I followed a process through access to work which was new to me and they worked hard to accommodate my needs and support me through. The representative Matt was very knowledgeable and amenable and I found him easy to talk to and explain the various options and benefits of each component of the wheelchair.

Had my fitting with Ella who made my first ever fitting experience a breeze and made me feel so comfortable and at ease with the advice she gave me on what I can choose for my chair! I personally can’t wait to get my new chair that actually fits me properly! Thank you Ella!!!!