Rezaflash Arvostelua 

Vastaus yritykseltä Rezaflash

2 päivää sitten

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are truly sorry to hear that you had a negative experience. We take accusations of this nature very seriously and would like to clarify the situation.

Resadexa is a concierge service that provides you with a personal assistant—available 7 days a week—to help with all your bookings, including restaurant reservations. This information is clearly stated on our website: bookings are subject to confirmation by the restaurant. We never claim to be the restaurant itself; our goal is simply to make your life easier by offering a personalized service.

Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be cancelled at any time.

Subscription details are clearly and explicitly stated on our website in multiple places, and a checkbox is required to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails immediately after sign-up to outline the terms and explain the service.

Please contact us regarding any issues with your subscription or cancellation. We are happy to resolve any confusion without hesitation.

Your satisfaction is our priority, and we hope to regain your trust.

Best regards,

Nora from Resadexa

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

5 päivää sitten

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you very much for your kind comment! We are delighted to know that you were fully satisfied with our service. Your satisfaction is essential to us, and we are happy to have met your expectations.

We hope to see you again very soon for future bookings!

Sophie from Rezaflash
Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

5 päivää sitten

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot
Hello,

We’re sorry to hear about your experience and understand your concerns regarding the charges you noticed after attempting to request a taxi.

Rezaflash is a concierge service designed to assist customers with requests and reservations, including taxis, restaurants, hotels and travel. The subscription terms, pricing, renewal and cancellation conditions are presented during the registration process and require confirmation before the subscription is activated.

Regarding the additional small charges you mention on Uber Eats orders, we would like to clarify that Rezaflash does not charge customers for purchases made through Uber Eats or other third-party merchants. If these transactions appear separately on your card statement, we recommend checking the exact merchant name and contacting your bank or the relevant merchant to determine their origin.

If you believe that the $69.99 charge was made by Rezaflash and would like us to review your account, please contact our customer service team at contact@rezaflash.com with the email address used during registration. We can review the account and clarify any charges associated with our service.

We regret the frustration caused and take your feedback seriously.

Kind regards,
Mia from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

6 päivää sitten

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.

We look forward to welcoming you back for future bookings!

Frédéric de Rezafash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

29.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are sorry to hear about your experience and understand your concern regarding the $69.99 charge and the difficulty you experienced when trying to contact us.

RezaFlash is a 24/7 concierge service designed to assist members with different reservations and everyday requests, including restaurants, taxis, hotels, travel and entertainment. Please note that our service does not guarantee that every reservation request can be fulfilled, as availability ultimately depends on the establishment.

Regarding the charge you mention, we understand that our customer service team has already informed you that the amount is being reversed. Your refund request is currently being processed, and we kindly ask for some patience while the transaction is completed. Depending on your bank or card provider, it may take some time for the amount to appear on your account.

To help our team locate your subscription and process your request correctly, please contact us using the email address associated with your RezaFlash subscription. Even if you do not have access to an account yourself, this information allows our team to identify the relevant subscription and review the payment.

We regret the inconvenience and frustration caused and hope the reversal will be reflected on your account shortly.

Kind regards,
Nora from RezaFlash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

26.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We’re sorry to hear about your experience and understand your concerns regarding the charges and subscriptions you described.

We would like to clarify that Rezaflash is a concierge service designed to assist customers with requests and reservations. The terms of the concierge subscription, including the applicable trial period, pricing, renewal and cancellation conditions, are presented during the registration process.

Regarding the separate weekly $0.25 “Magazine” charges, as confirmed in your exchanges with our support team, the subscriptions have now been cancelled. Therefore, no further charges should be made for the cancelled services.

Regarding your refund request, if it has not yet been processed, your case may still require further review in accordance with the applicable terms and conditions. We understand that this is disappointing and encourage you to continue the conversation with our customer service team, who can review the status of your request and provide the appropriate information.

We regret that the registration process and subsequent charges were not sufficiently clear from your perspective. We also regret the difficulty you experienced when initially attempting to locate the relevant account, and we take this feedback seriously.

Kind regards,
Nora from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

18.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.

Rezaflash is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.

Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!

The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.

For any issues with your subscription or cancellation, please contact us. We are here to resolve any confusion without hesitation.

Your satisfaction is our priority, and we hope to regain your trust.

Sincerely,

Benoit from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

18.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.

We hope to see you again very soon for future bookings!

Sophie from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

17.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are truly sorry you had a negative experience. We take this type of complaint very seriously and would like to clarify the situation.

Rezaflash is a concierge service that provides you with a personal assistant, available 7 days a week, to help you with all your reservations, including restaurants. This information is clearly stated on our website: reservations are subject to confirmation from the restaurant. We do not claim to be the restaurant itself, and our goal is to simplify your life by offering a personalized service.

Our service begins with a 3-day trial period for €0.01, followed by a monthly subscription that can be canceled at any time!

The subscription details are clearly stated on our website several times, including a checkbox to confirm your consent. Furthermore, to avoid any confusion, we send SMS messages and emails upon registration to remind you of our terms and conditions and explain the service.

However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.

Your satisfaction is our priority, and we hope to regain your trust.

Sincerely,

Benoit from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

15.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot


Hello,

Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.

We look forward to welcoming you back for future bookings!

Frédéric from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

Päivitetty 14.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been.

At Reserv Go, we strive to find the best solutions for our customers, but it's important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.

In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.

However, don't worry, your subscription can be canceled at any time. To access your account and unsubscribe, please contact us by email.

Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with an even better experience in the future.

Sincerely,

Marie from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

12.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your positive feedback! It is a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we are delighted to have delivered a great experience.

We look forward to assisting you again with your future bookings!

Sophie from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

Päivitetty 12.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hola:

¡Muchas gracias por sus comentarios positivos! Es un verdadero placer saber que nuestro servicio cumplió plenamente con sus expectativas. Su satisfacción es el eje de nuestra misión y nos alegra haberle brindado una experiencia excelente.

¡Esperamos poder atenderle de nuevo en sus futuras reservas!

Sophie, de Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

Päivitetty 10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.

We look forward to welcoming you back for future bookings!

Marie from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

Päivitetty 10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.

We look forward to assisting you again with your future bookings!

Noémie from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

Päivitetty 10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Many thanks for your kind words! We are delighted to learn that you were fully satisfied with our service. Your satisfaction is important to us, and we are happy to have met your expectations.

We will send your feedback to our concierge who will be extremely happy!

We hope to have the pleasure of serving you again very soon!

Nicole from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.

We will pass your feedback on to our concierge, who will be delighted to review it!

We hope to see you again soon for future bookings!

Mia from Rezaflash

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

Thank you so much for your positive feedback! It's a real pleasure to know that our service fully met your expectations. Your satisfaction is at the heart of our mission, and we're delighted to have lived up to them.

We look forward to assisting you again with your future bookings!

Noémie from Reserv Go
Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Vastaus yritykseltä Rezaflash

10.8.2026

Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot

Hello,

We are sincerely sorry to hear that we were unable to fulfill your taxi request. We understand how frustrating this must have been.

At Rezaflash, we strive to find the best solutions for our customers, but it's important to note that, as stated on our website, our service involves searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.

In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this wasn't possible this time, and we want to assure you that we take your feedback very seriously to improve our service.

If you have already requested to cancel your subscription, please be assured that your request is currently being processed. We will also review your case again, particularly regarding the charges you have mentioned, to better understand what happened.

We will get back to you as soon as possible with an update regarding your case. Thank you for your patience and understanding.

Your satisfaction is paramount to us, and we hope you will give us the opportunity to provide you with a better experience in the future.

Sincerely,

Marie from Rezaflash
Email : contact@rezaflash.com
Réclamation : https://rezaflash.com/manage-your-subscription/
Chat : https://app.rezaflash.com/chat/secure?source=trustpilot