Reward Flight Finder Arvostelua 

Fed up with searching daily for reward flights to Miami, I signed up to this alert service. I was initially sceptical but thought £3.99 per month was cheap enough to give it a go. I set the alert 5 months' ahead and am delighted to have just found the seats I wanted. For total outlay of £25, I reckon I have saved about £700. Excellent value.

They keep charging and make it extremely difficult to cancel subscription - you need to go to the Bronze Membership by downgrading then they ask question after question to try to confuse or prevent you from cancelling - a con website when all is said and done

Decent interface and robust alerting, but I wish their subscription model was more accessible, transparent and flexible. If they can work on a more transparent pricing/sub model then they'd have my custom for longer in the long run.

Decided to try this companies gold 7 day trial which enabled me to check out the app. On the same day I decided it wasn’t for me and cancelled the subscription. Despite this the company went ahead and charged my credit card with the full subscription amount and they now say they received no cancellation from me and will not charge me again but will downgrade my membership to bronze. No refund though…should have checked the reviews before I went ahead

Refund requested same-day system committed me to another year but due to not using the platform Douglas sorted the cancellation and refund which was appreciated.

I’ve been in contact with Reward Flight Finder to request a refund on the day they auto-charged me for silver membership as I had changed my mind. They gave me a downgrade to a bronze membership and made no acknowledgment to my refund request. I have tried to contact them again multiple times and have received no response. I did not receive an email reminder or otherwise, about my renewal, in the period leading up to being charged either. I’m really disappointed in the customer service here.

Douglas saw to it that I received a partial refund for subscribing to an app I didn't mean to commit money to. Many thanks.

The BA avios reward flights are ridiculously expensive using points, you need 50,000+ points for a flight to America but with another big competitor of BA you only need 25,500 virgin air miles for economy seats. Also now you only get points for the value of the actual ticket not including the taxes so on a recent trip flight with them to Orlando we only received approx 800 as opposed to 2400 with the other airline, doesn’t seem worth it or good value

Great service.
Required reward availability on a popular route - setup an alert and within a few days I received a notification that seats were now available and I was able to book directly with BA.

RFF did exactly what it says on the tin. I initially joined their free Bronze service which was fine. Their website has all sorts of tips on how to get the best seats so when I earned a BA companion voucher and wanted to find Business Class tickets to the Caribbean (Bridgetown) I upgraded to their paid Gold subscription which notified me immediately when Reward seats became available so I could beat the scramble for tickets. I also created a search for First Class Reward seats which are very rarely available. Pleased to say RFF came up trumps and my wife and I are now flying First to Bridgetown! They also respond promptly to enquiries/requests via their feedback/help service. Well worth the subscription. Highly recommend this website and service.

Great functionality and amazing customer service!!

Very good website and decent company when you contact them

Have found this site useful and gained flights once they came up. The only thing I'd like to say is that the links on your emails don't normally work. I mean the Links to other offers from BA that you send in your emails.

Used to be ok. I paid for gold service, but gone downhilll. I cancelled but they use a sneeky system so you think you have cancelled but you still get charged. I wouldn't bother subscribing to this service

I used the free trial for look for companion flight availability. I'm so glad I used it as the BA site isn't that easy and i knew that the flights I could see should have had a companion seat. And sure enough, I perservered and found it. Before, I kept giving up. Thanks to RFF site.

The problem is with BA. Firstly, standards have dropped dramatically. It is not the BA we once knew. Willie Walsh has put paid to that. It’s now a 2nd class airline and nowhere close to Singapore, Emirates, Qantas and the like.
Second, there are no flights from anywhere but London. BA used to fly to the US from MCR, but no more. Reward flights are hardly worth having now.

When did RFF succumb to the usual dark patterns of making it non-obvious on how to cancel membership?

Someone there has sat down and thought how best to make that difficult and to discourage you. You have to click the "bronze" membership, which is _looks_ greyed out, and in the bottom right.

Then if you do find that, then asks you for a reason _before_ just doing what you asked. Then ANOTHER screen to try and get you to stay again.

Leaves a nasty taste in the mouth.

Set up alerts on RFF this morning and subscribed to the gold plan.

No email or SMS alerts came through when Avios seats were released by BA later this morning.

Pretty disappointing, why should I pay for gold membership if no alerts come through. I will be cancelling my subscription after the 7 day trial period.

An excellent service. I pay for the Gold service which means I receive immediate notification when an ‘alert’ flight becomes available. I’ve just been able to upgrade two seats from Club World to First and am delighted with this as First availability is quite rare. Reward Flight Finder is a highly recommended and invaluable service.

Just booked Caribbean Xmas flights immediately after alert came through. BA had shown no Avios availability for last few weeks

Have booked 3 or 4 trips like this in past few years thanks to the RFF gold service