Responsible Life Arvostelua 

The advice was helpful and the mortgage process went smoothly from start to finish

This was such an easy process stress free aswell .
I would recommend for anyone thinking of going down this route.

Everyone was extremely helpful and talked us through the whole process, queries were dealt with efficiently and professionally. Would definitely recommend to others.

Paul Hood gave us full and frank independent advice about our Aviva equity release mortgage, and our wish to secure additional funds
He visited us at home, and then approached Aviva to ascertain if they would consider a further advance
Aviva eventually agreed to this, and with Paul's perseverance, it has now been completed
We cannot speak to highly of Paul, whose help has been invaluable
John and Branwen Castle

Glenn Pennington was totally amazing from start to finish and we would recommend him to anyone he kept us informed throughout the entire process so a big thank you

Our Advisor, Glenn Pennington was a pleasure to deal with, he explained how the system works and answered any queries without complicating anything. The whole process went through without a hitch and we felt comfortable dealing with him. We would recommend Glenn to any prospective clients.
The legal work was carried out by Forever Legal and this too proved no problem.
The whole process was completed quite quickly and we are very happy with the outcome.

Glenn Pennington was amazing he explained everything so well and made it easy to follow
He made sure we fully understood everything
The process all went smoothly
Would highly recommend

Tracey James was are first contacted after arranging our home visit Tracey was very warming and her professional and compassionate manner made the whole process run so smoothly she explained all the steps on how the process works and helped with understanding the paperwork she made everything easy.Tracey was there with every step we would highly recommend Tracey 5 stars

Glenn explained the process to me from start to finish he was very friendly and helpful
I would highly recommend Glenn to anyone thinking about a Lidetome Mortgage

The service and support from Glenn was excellent and the time taken to go through all the fine details and make himself available for follow up support was great, a true professional.
Highly recommend the company the the product.

Excellent knowledge, good communication and understanding of our needs

Paul did exactly what was requested with supplementary guidance to achieve me the best offer

So nice to deal with someone direct these days

From the initial contact call I made, through the telephone interviews with a very friendly, knowledgeable advisor who at all times seemed to want to ensure we knew exactly the pro’s and very importantly the cons of what we were looking to do.
At no time were we pressured into any decisions or to rush any decision making.
If this is a product you feel you want to explore, my wife and I can recommend Royal London/Responsible Life as a company.

My own personal curcumstances were dealt with by susan chessor a lovely person very proffesional in guiding you through the whole equity release process calls last a while but evrey step is spoken about i found the process easy enough and took the equity out of my house it has gave me more peace of mind than before in hard times for many 10/10 if i had to score

I have no hésitation in recommending Responsible Life. From start to finish I was guidéd through the process by Mr Paul Wrightson, who was not only constructive and informative, but empathetic and understanding of my situation, which was of particular importance to me. Hé smoothed over any que ries which arose with other parties involved and continued to be helpful and supportive even beyond complétion.
What could have been a difficult Experience was made so much easier by his patience and professionalism.

Our experience with Susan Chessor could not have been better. From first contact to completion of our Equity Release she was exceptionally. Helpful informative and guided us so well through the procedures. Always available for discussion and always keeping us up to date on the progress of the application. Amazing 5Star service. We cannot praise her highly enough,

From the very start Sharon Coatalen explained the process. What we really liked was how she explained to cost to us and the effect It would have if and when we decided to sell. She was easily contactable, and answered any questions very quickly. A follow up call this year was very welcome HIGHLY RECOMENDED

In May 2025, I initially compared online the potential ER offers from 4 companies based on estimated property value, etc, and while there was quite a spread in potential ER loans, Royal London was significantly higher than the others. I received a call from an RL agent the following day and was contacted by Sharon Coatalen of Responsible Life a day later.

I had a long initial phone call with Sharon, explained my personal circumstances and why I was considering ER, and she explained the pros and cons of ER and whether it would be suitable for my circumstances.

Sharon explained all of the costs involved in taking an ER loan, including interest rates, optional repayments, etc, and contacted and instructed the solicitors to be used.

The ER loan offer was arranged within a few weeks of my initial contact with Sharon. However, I additionally needed to withdraw monies from some pension policies in order to use that and the ER loan to settle my existing mortgage. I engaged profession help to deal with the pension company but it still took several weeks for the pension funds to be released to me. During that time, Sharon arranged for the ER loan offer to be extended on 3 occasions. The ER loan was completed quickly after the pension funds were made available to me.

Throughout the entire process, I was very impressed by Sharon’s professionalism and knowledge. She was very easy to deal with, explained everything to me clearly and in detail, guided me at every step, kept me updated on progress and arranged a loan on terms which suited me. My best description of Sharon would be a true consummate professional.

I would have absolutely no hesitation in recommending the services of Sharon Coatalen and Responsible Life to anyone considering using equity release.

Lastly, I am exceedingly grateful to Sharon Coatalen and Responsible Life for helping me to reach a point where I will hopefully see out my remaining days in the property my late wife and I shared for 20 years.

Our meeting with David was exceptionally helpfull.

I was very impressed with Responsible Life in particular with Susan Chessor who was my Later Life Lending Specialist dealing with my Equity Release Re-Mortgage. She was extremely helpful, friendly and efficient. As my application progressed she made everything very clear and went to great lengths to smooth out any problems. I am very thankful to her.