Spoke to Elle B super helpful

Elle the community manager was very friendly and informative and offered quick service and cleared my questions

Elle was super welcoming and helpful in assisting with my enquiry, and set out the steps she would take to find out the proper answers necessary. This made me feel at ease and satisfied that my case would be handled with trust and care, as well as in a timely manner. Thanks Elle!

Resooma are easy to contact and incredibly helpful. There is no long wait and chasing. They are quick to resolve issues.

Very straightforward process speaking to Patrick on the live chat, thankyou for the great service!

Quick response and very helpful

The worst company do not use the worst experience. They dont sort nothing. I keep getting large bills from the wessex water. And bills on the name of the previous tenants. And they don’t care. Be careful people

Customer support is fantastic, i can't fault it! I contacted Resooma to enquire about my energy bill and how I could bring it down & the staff were super supportive! They advised me on where I might be using more energy. Which enabled me to bring costs down! Highly recommended 👌🏻

I needed documentation very promptly and Resooma were fantastic at resolving this!

They communicated in great order and were able to meet my needs in an extremely timely manner.

Very happy and would highly recommend it!

Awful. They charge us a fortune and now they want even more money from us in the final bill!!! A year after leaving the property!! Not just that, we sent meter readings every month on time and they have ESTIMATED our final bill.

Disgusting company. And what’s the story one second I’m talking to resooma the next I’ve got an account with billing better. I didn’t consent to two party’s.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY (resooma or billing better) IF YOU WANT A STRESS FREE HOME.

quick response

Very helpful. I deal with Elle Birch and she has always provided me with a quick reliable service. I can recommend this company.

Friendly and quick customer service!
Always available to help, sort out any issues fast and effectively. Would recommend highly

Super friendly and amazing customer service, they’re able to help with any query/issue you may have. Will definitely be recommending their service to friends :)

Really efficient service from the team at Resooma, they answer my queries promptly and make it a really easy process when paying for my bills, would highly recommend.

Elle from Ressoma was super helpful and got my issue resolved straight away! Thank you for your fast and reliable service :)

I used resooma in April 2022 to October 2022, they charged me for electricity when the building worked on a top-up meter which they were aware of when I signed up. Tell me why they charged me for electricity claiming that EDF received the payments? Tell me why I called EDF and they said they can’t set a direct debit on a top-up account because the system recognises it’s not possible?

Fast forward a year and a half later I am still waiting for these incompetents to refund me over £200 that were misused. All my emails and calls have just strained my mental health severely. On top of that, Lewisham Council almost took me to court because Resooma didn’t pay my council tax bills to them. I was asked to resolve it myself. Their representative told me in September 2022 that they would investigate the refund and to this date I still haven’t received the refund.

Absolutely appalling and disgusting, in this cost of living some are starving and Resooma just enjoys putting customers through hell driving them to the edge. Now I’m being told they will investigate with EDF and their accounts department to see what happened… a year and a half later! This should have been reaolved upon the closure of the account. This process might take up to 3 months by then I will have been waiting almost TWO YEARS FOR A REFUND!!!! Why can’t you just refund me the money, and then find out which idiot effed up the account and take a loss. I shouldn’t have to suffer their negligence

Elle has given us great customer service! She has been so helpful with our meter readings and bills and answers all questions that we have in an amazing time period! I would definitely recommend speaking to elle if you have any troubles with bills