Replay Arvostelua 

Grottenschlecht!
Hose in der gleichen Größe wie immer bestellt, zu eng😬
Um die zurück zu senden muss man studiert haben, der support: NICHT existent!!
Weder per Mail noch telefonisch!
Sorry Replay, nie wieder

Leider der schlechteste Service, den ich je erlebt habe. Erst wird versucht, das Rücksendeticket zu umgehen, so dass man auf eigene Kosten zurücksenden muss. Dann wird die Rücksendung nicht erstattet. So etwas unseriöses und unprofessionelles von einem Unternehmen, das Weltweit vertreten ist, hab ich noch nie erlebt. Ich kann nur von Onlinebestellungen dringend abraten und ich werde keine Replay Produkte mehr kaufen. Unterirdisch.

Ik heb nog nooit z’n SLECHTE klantenservice meegemaakt. Heb je een probleem met een gekocht product dan kan je het vergeten dat er een oplossing komt. Paar maanden geleden een jeans gekocht in lengte maat 30. Toen ik m paste was de broek veel korter dan andere 30 maten die ik heb. Ze gaven aan dat alle producten gecontroleerd worden voor ze vertrekken naar de klant. Zelf foto’s gestuurd met bewijs. Werd niet opgelost!! En vorige week een broek gekocht en deze gewassen volgens voorschrift.. wat denk je de hele wassing was veranderd. Foto’s opgestuurd en helaas ook dit werd niet serieus genomen! Dure broeken! Slechte kwaliteit en enorme slechte klantenservice (Giovanna die mij hielp) Replay!! Nooit meer!!!

Rückgabe katastrophal und nicht möglich. Nie wieder

Ordered 2x pair of shorts from Replay online at a total cost of £185.
Now been told by Courier that I have to pay £77 import tax. Raised this with Replay Customer Services and was told that they have a warning on orders over £135 in the 'View Cart' page on their Website. Which they do.
But if you go straight to the 'Checkout' page which you can do then there is no warning.

BE WARNED - Additional costs and no help from Replay.

J'ai renvoyé une paire de jeans via la poste. Comme par hasard il ne l'ont jamais reçu en retour. Ils me demandent de payer une marchandise renvoyée. Scandaleux. Service client incompétent. Ne veulent rien savoir. Aucunement à l'écoute. Déplorable. Je vous déconseille vivement de commander chez eux.

I sent a pair of jeans back by post. As luck would have it, they never received it back. They ask me to pay for returned goods. Disgraceful. Incompetent customer service. Don't want to know anything. Not listening at all. Deplorable. I strongly advise against ordering from them.

Nach Internetkauf auf Rechnung und Schreibfehler in Emailadresse wurde ohne Versendung einer Rechnung direkt Inkasso Coeo-Berlin eingeschaltet. Vor jedem Gericht hätte Replay diesen Fall verloren. Nie LED-Kerzen.de, nie mehr Replay. Es gibt auch ehrliche Anbieter!

Disappointed with Quality Over Time
I purchased three pairs of jeans from Replay between 2023 and 2025, and unfortunately, all three tore at the back within a short time. I spent around €400 in total and expected much better durability. It seems the quality has declined—they now appear to use cheap, recycled materials that don’t hold up. Very disappointed, especially given the price.

Made an order by accident and cancelled it within 5 minutes. The company then sent me cancellation confirmation and then sent me multiple orders in the post. I am currently going through a grievance process with PayPal. Really dodgy business from the Italians, feels like they are struggling for money. Definitely WON'T be buying anything from them again.

J’ai commandé un pantalon qui n’a jamais été livré, bien que le colis ait été indiqué comme “livré” et signé… à ma place.

Malgré mes alertes, Replay s’est contenté de rejeter la faute sur son partenaire FedEx, sans proposer de solution ni assumer sa responsabilité en tant que vendeur.

À ce jour, je n’ai reçu ni remboursement ni geste commercial. C’est inacceptable.
Je ne commanderai plus jamais chez Replay.

I have not been treated worse in a shop ever.
How the hell are people like those allowed to do any kind of service to customers? They look like they do drugs. They are annoyed when you walk in, they do not want to help you if you ask them any kind of question about sizes of shirts/jeans etc. They instanly tell you that they do not have.
After very bad experience and attitude from personal, when I left one guy who works there, skinny tall tattoed guy followed me and told me to f off multiple times, because I told probably his manager that I am very unsatisfied with his attitude to me.
I will never go to that Replay shop in Budapest.

this company supports racism and homophobia by being partnered with helena prestes who said the n word and did black face on live italian television. terrible company - will never shop here again knowing what they support.

Jeans ist toll , ohne Frage! Leider riecht die behaltene stark chemisch, daher vor dem Tragen erstmal gewaschen. Habe mehrere zur Auswahl bestellt, Zustellung mit Fedex ohne Problem eigentlich ( bis auf…. Paket einfach abgestellt mit Ware für über 400 Euro!)Aber ich wusste nicht, das die Rückgabe nach Italien auf eigene Kosten geht….. 16,90 DHL! Besser woanders bestellen….. haben ja die meisten Online Händler auch…. Retoure ist noch nicht bearbeitet….. hoffe das klappt reibungslos! Bezahlt mit Klarna.

Terug met een trui volop pluizen. De bedrijfsleider hield maar vol dat ik hem gewassen had. Niet gewassen dus gewoon slechte kwaliteit. Ik vind de bedrijfsleider van outlet bataviastad niet geschikt voor zijn functie. Zeer onvriendelijk en wantrouwend

This is what they write on their website:

Shipping costs for the first return of the products shall be borne by Replay, as long as you use the product delivery system made available to Customers from the Site for the following Countries:

Austria
Belgium
Denmark
Finland

France
Germany
Greece
Ireland

Italy
Luxembourg
The Netherlands
Portugal

United Kingdom
Spain
Monaco
Sweden

I placed a first order, and want to return the product and now Replay forces me to absorb the return cost.

Het zwarte label geeft af bij de was. Meermalen gewassen maar er niet uit te krijgen. Badjas en 2 poloshirts kunnen de afvalbak in

Replay sent me a defective item which I had to pay £62 of customs fees to receive. I returned it, they are saying it’s not defective so won’t reimburse the customs fees despite their own terms and conditions saying they would. I asked why they weren’t abiding to their own rules and they refused to answer. Absolute joke. All the emails from them have been incredibly patronising and always avoiding the point.
You may think you’ve got the better of me, Replay, but I am a great believer in karma.

Their jeans have very odd sizing and can vary depending on colour.
The quality is not great, with poor stitching especially on the fly/zip area.
I had a pair rip/tear near the back pocket ( they are nearly new )
REPLAY not same company it was 30 years ago ( They sold the name)
I will be looking for another brand now.........

Ordered jeans, took about 3 weeks before I got it and when I finally got then I received a customs invoice for EUR 50 something that was not informed about during purchase. They are breaking Norwegian law by doing this. Stay away!

MAI PIÙ E QUANDO APRITE IL PACCO FATE UN VIDEO ( sperando basti ) ORDINATI 3 ARTICOLI arrivati solo due ( pagati tutti e tre ) contatto servizio clienti mi chiedono le foto anche del pacco , mando tutti mi rispondono dopo giorni che per loro gli articoli partiti erano 3 di fare un reclamo al corriere , ma se il pacco era sigillato ed integro cosa c entra il corriere? Molto scorretti , inoltre non stiamo parlando di articoli che costano poco . ATTENZIONE !