Replay Arvostelua 

also erstens würde ich dort nicht mehr bestellen eine rücksendung wurde nicht angenommen und die zweite wurde zwar angenommen aber warte immer noch auf das Geld der Laden ist das allerletzte

Diese Firma kann man niemandem empfehlen.Die falsche Jeans geschickt,kein Retoure Aufkleber dabei,nach sechs Mails und Drohung eines Anwalts per Mail gesendet.Nun ist die Jeans seit über einer Woche bei denen und noch keine Retoure Meldung bei Klarna.Wenn es null Sterne gäbe würde diese Firma null Sterne bekommen.

Sold a completely misleading Black Friday online deal.
I purchased tems thinking they were part of the deal, so when the message popped up at purchase stage there was no indication of the what the customs charge would be (is it £1 or £100 or £1000?). Response from Replay to say that it's 'out of their control'.
Upon delivery I paid a customs charge that was almost exactly the same value as the black friday 'discount', so i effective bought full price items.

Ich bin garnicht zufrieden. Erst meine Bestellung hat 2 Wochen gedauert, haben ganz wo anders mein Paket gelasen fasr garnicht gefunden. Ich kann an der seite garnicht zurecht kommen immer wieder schikt dich zurück. Kannst garnicht Reotur sehen oder anfordern nicht mal Bestellung ansehen. Ich will die Schuhe Retounieren und kann nicht. Habe 3x Mail geschrieben keiner reagiert kommt keine Rückmeldung nichts. Ich hab sowas noch nie erlebt. Bin fasungslos

Pessimo!!! Ho acquistato un paio di pantaloni e una felpa per mio figlio in occasione del black friday, tutti i negozi online in questa occasione offrono il reso esteso (visto che solitamente si approfitta di questa occasione per prendere i regali per Natale). A me neanche serviva per Natale, ma per il compleanno di mio figlio il 15 dicembre.
Siccome i pantaloni gli vanno un po’ larghi oggi 15 dicembre ho contattato il servizio clienti, per fare una sostituzione con una misura più piccola, (neanche un reso)… mi hanno risposto che ero oltre i canonici 14 giorni (erano 21) e non potevano fare nulla nemmeno una sostituzione… ora mi trovo con un paio di pantaloni da 109 euro inutilizzabili e questo è semplicemente vergognoso!!!! Fosse per loro non darebbero nemmeno i 14 giorni previsti dalla legge… MAI PIÙ REPLAY!!!!
Devo inoltre aggiungere che certe aziende italiane tipo Replay, dovrebbero andare ad imparare da alcune aziende estere il rispetto per il cliente!!! Solo in Italia i clienti sono trattati come degli zerbini… dopo lamentatevi e piangete che non vendete eh!?

Hidden costs when importing to the UK. I was hit with a £66 import tax bill that was not declared on any receipt or invoice. Literally got an email from DHL telling me I would have to pay the driver upon delivery. I refused this and tried to cancel the order. Waiting now for a refund…

Har handlet hos REPLAY tre gange og det har været en god oplevelse, fragten er dog høj på ca. 75kr for under køb på 1100kr.

Langsom netside, men fede styles og hurtig forsendelse af købt vare.

Le service client n'est pas à la hauteur de la marque. plusieurs jours à me répondre pour confirmer une commande.le site ne fonctionne pas pour effectuer un retour et avoir un formulaire de retour. Obligation de contacter par téléphone et là encore pas de contact.
Très très déçue de cette expérience.
Évitez l'achat en ligne qui est totalement obsolète !

Ordered 2 pairs of jeans from their on-line website. Had calculated that I would potentially be liable for VAT at 20% on £258. Prior to delivery UPS notified me that there was a fee payable of £112. Wrote to Replay customer service team who just quoted their terms and conditions (they do not understand the purpose of customer service). Informed them that I didn't want the jeans and will dispute all costs. There are much better companies to buy jeans from which are of equal quality.

Ho acquistato a fari spenti sul sito di questo marchio importante e conosciutissimo..dopo ho letto le recensioni su trustpilot e ho incrociato le dita...devo dire che a me è andato tutto bene ..tempi di consegna rispettati e cordiali al caalcenter,

This review is intended to inform other customers — especially those outside Italy — about systemic issues I experienced with Replay / Fashion Box S.p.A. (Replayjeans.com) regarding cross-border VAT, customs handling, and customer service.

Timeline: The issue lasted over 12 weeks (24 messages exchanged) from July to October 2025.

1. VAT and customs were handled incorrectly
As a Norwegian customer, Replay is legally required under the VOEC scheme to:
- charge VAT (NOK) at checkout,
- declare the shipment with their VOEC number,
- ensure the consumer is not charged import VAT or brokerage fees.

Replay failed to do so, resulting in UPS charging me NOK 527 in VAT and fees.

2. Customer service repeatedly provided incorrect information
Throughout the process, Replay:
- asserted interpretations of tax rules that were demonstrably incorrect,
- insisted that customers must pay import charges (contrary to VOEC and consumer law),
- avoided acknowledging factual errors even when presented with documentation,
- ignored the solution I provided (a Norwegian bank account for NOK refunds) and instead repeatedly used EUR transfers that resulted in further shortfalls.

3. Resolution only came after persistence and detailed legal knowledge
It took 24 messages across more than 12 weeks to obtain a full refund.
Replay introduced new obstacles at almost every step, and several refund attempts were mishandled due to improper currency handling.

To be clear:
Without detailed knowledge of VOEC rules, EU e-commerce regulations, and my rights as a consumer, I likely would have given up — many other customers likely face similar challenges.

4. For customers in other countries
- EU customers: Intra-EU shipments should never incur customs fees; such charges typically indicate incorrect declaration by the sender.
- UK customers: For orders under £135, VAT must be collected at checkout; missing VAT often leads to improper import charges.
- Non-EU/EEA customers: Sellers must clearly inform consumers of any import charges in advance, as required by the EU Consumer Rights Directive (Art. 6).

Summary
Replay eventually refunded the full amount, but only after considerable effort.
The core issue was not the money — it was the incorrect information, obstructive handling, and failure to comply with established cross-border VAT rules.

Customers outside Italy should be prepared to assert their rights clearly — and persistently — if similar issues arise.

unfähige Vorgesetzte Leitungs Personen.
Es wird mit Einschüchterung gearbeitet.
Mitarbeiter werden kurzfristig ausgetauscht.

I don’t have much time to write reviews but this has to be said. I visited the store in Barcelona last week on Paseo de Gracia. I purchased a winter jacket for 249€. After getting home and thinking it over, I decided to return the jacket to find something better for the value. Upon arrival to the desk for a return credit to my account, I state the jacket was still unworn, still with tags, same shopping bag, with the purchase receipt. …. 2 days later and was told I could either exchange it for something else or receive a store voucher/credit! Surprised as I was, I did not argue the matter as the policy was stated on the receipt. I honestly cannot recall any credible retailer who does not offer a refund in the form of the payment tendered for something unworn, with tags etc, within 7-14 days or more. I did not argue the matter but was absolutely turned off from this company forever. This store has been on Paseo de Gracia for years and it baffles me as to who’s purchasing their product with such unfavourable customer service policies. Ive never really cared for their products and/or quality of them but took a spontaneous chance this time and got burned. Im stuck with a store voucher that I may never use. It reminded me to trust my gut for future and warn others of what to expect here.

Unfortunately i am one of the many that did not read correctly. Customer service in Italy did explain it very well and understood and it does say purchases over £135 can be charged. My only advice to people is not to purchase from abroad. My tax as over £95 which i can only say is the most expensive delivery i have had for clothes, and they might not fit !! Really crazy, but they do free returns ! haha. More annoyed at myself for thinking i might get bargains ! Once bitten, never again.

Ich erwarb im sale Anfang 2025 mehrere Kleidungsstücke (_Winterware), die wie ich jetzt feststellte (im Sommer trägt man Sommerkleidung) nach ein paar mal Tragen Qualitätsmängel aufweist! Leider konnte mir über dem Store aufgrund fehlendem Kaufnachweises nicht geholfen werden und man verwies mich an dem Kundenservice der mir eine Handy Nr einer Sachbearbeiterin gab. Mehrmalige Anrufe dort scheiterten ! Schade, dass Replay sich für Ihre Qualität zu dem immer noch teurem Saleverkaufspreis nicht hierfür interessiert! Eine Email blieb ebenso unbeantwortet!

As everyone else is saying I expected to pay £150 for jeans, received an order confirmation saying that amount included tax and now courier arrives asking for an additional £118. The replay customer service team then tell me that dispite rejecting the parcel that I will be pursued for the duty thru the courts. Avoid avoid avoid!

Acheté un pantalon 120 € 
la fermeture éclairs lâche 2 mois après.
Contacté service par email ... attente réponse, mais vu les avis que j'aurais dû consulté avant je me fais pas d'illusion...
-> Réponse SAV = par iA rapide mais totalement déconnecté du réel, elle propose un retour gratuit (sans remboursement assuré). Mais vu les avis évoquant des produits qui disparus après cette même procédure j'ai préféré mettre fin à ce monologue sans intérêt.
Je fais donc baissé la note à une seule étoile

Like many others here, I bought a pair of Replay jeans from their UK website — only to find out later that I had to pay £76 in import fees.

I often buy clothes and shoes of similar value from other UK websites that are normally shipped from other European countries, such as France and Netherlands, and I’ve never been charged any customs fees.

So, is everyone else doing it wrong?

Firma Replay meldet sich einfach nicht zurück!
Ich kann niemanden empfehlen, bei Replay im Internet etwas zu bestellen.
Ich hatte eine Hose bestellt, die leider zu groß ist.
Ich habe versucht über das Formular mit Replay in Verbindung zu treten, um die Hose umzutauschen.
Ich habe niemals eine Rückmeldung erhalten!!!
Keine Chance die Ware umzutauschen, einfach nur eine große Enttäuschung!
Von mir gibt es keine Empfehlung für diese Firma, Finger weg!

J'ai acheté un jeans en boutique il y a 10 mois. Il bouloche, étonnant pour un jeans ! Et il s'est déjà troué au genou. Je suis très déçue de la médiocre qualité surtout que les prix ne sont pas donnés.