Replay Arvostelua 

NE COMMANDEZ PAS SUR LE SITE DE REPLAY !!!Service client DEPLORABLE !!! Colis volé, la marque ne veut rien rembourser (malgré toutes les reclamations) sous prétexte que quelqu’un a signé pour la livraison (sans autorisation de livraison à un tiers, j’avais demandé un report de livraison). Service client ne répond plus depuis que j’ai cité le code consommateur. + Service client téléphonique ne parle que anglais. Impossible de se faire entendre !

Rücksendung sehr kompliziert, sowohl der Prozess wie auch der Logistikpartner (in Berlin nur FedEx, die nur eine (!) Abgabestation haben)

******UK CUSTOMER ALERT*****
DO NOT PURCHASE ANY GOODS FROM THIS WEBSITE.
Replay are NOT TRANSPARENT in telling you that if you purchase goods to be delivered to the UK, then you will be stung with additional import taxes.

DESPITE the sales invoice stating that the total includes all charges and taxes.

They try and get around it by saying that you as a customer are responsible for reading their terms and conditions, which might I add, isn't conclusive in providing you with confirmation that your order will be subject to additional import charges. The vast majority of UK customers don't need to rely on having to search amongst a whole load of terms and conditions in order to be reassured that the price you are paying is the only price you will pay.

So PLEASE PLEASE shop wisely!

Don't buy from this website if you're in the UK.
Nothing on it suggests you are buying from Italy.
I bought a pair of shoes for £200 and then got a text message saying there was £70 of duty to be paid.
Shoes didn't fit so have been returned via Fedex who turned up when expected. Let's see if this ends well.

Beware of the UK Import taxes. This is misleading. Very disappointing experience.

Awful. £350 order in excess of £165 import duties. Appalling customer service and experience. Replay and FedEx able to wash their hands and point to admittedly existent small print. Never again.

I wish I had read these reviews before.. a pair of jeans have incurred £40.95 import duties... how do they get away with it? None of the other Italian designers incur these fees... Replay just don't care... Customer Service is zero and to add insult to injury they were returned!

AVOID AVOID AVOID!

J'aurais dû lire les avis déjà postés ce qui m'aurait évité bien des désagréments. Les mesures permettant de choisir les tailles sur le site sont erronées. Jeans reçu à la mauvaise taille, impossible de faire le retour sur le site, deux mails envoyés via le formulaire de contact restés sans réponse.
Après un appel au service client, la réponse en boucle de la personne que j'ai eue au téléphone : "le délai est dépassé et on n'a aucune trace de vos emails alors que ça marche pour les autres clients."
Je ne demande même pas un remboursement !!
Une honte pour une maison de cette renommée.

Disgusting and misleading website - I bought 2 pairs of jeans and a few weeks later received a letter from FedEx demanding £97 in import taxes. Wish I had read the reviews here before purchasing. AVOID!

Like every other review, gutted I didn't check before purchase. Yet nothing on the website or invoices indicated the items would be imported. Spoke to them on the phone number and complete and utter denial that they're misleading customers. How is this legal?

Same experience as everyone else, wish I had read the reports. Huge tax invoice and now wont return my goods as I could not contact to make return. total disgrace but there is nothing I can do as complaints only accepted if in EU. Nightmare do not buy anything online!

Ho comprato un paio di Sneakers Replay nell‘Outlet Barberino il 18 dicembre 2023. Il 22 dicembre 2023 la colla sulla parte superiore sul tessuto si é sciolta. Ho mandato un reclamo al Replay-Store di Barberino includendo scontrino, descrizione e foto del difetto. La risposta: mi cambierebbero il prodotto difettoso, ritirandolo di persona (vivo a 300km dal store) o pagando tutte le spese di trasporto se me lo devono mandare. Sia per mandare indietro il prodotto difettoso come anche per la spedizione del nuovo prodotto. Non mi sembra giusto e come consumatore vengo punito due volte: con un prodotto difettoso e costi extra per risolvere il problema

I have a wardrobe full of Replay, dozens of t shirts, jeans, shirts, jackets and trainers.
Ordered 2 tshirts for Xmas and now have fedex wanting £60.97 duty tax. Invoice clearly states £0.00 shipping and handling.
They know the address and know the cost so it is an absolute disgrace and scam that they don’t point this out.
I will never purchase another Replay item ever again.
Filled in their customer service form 4 times and never got a reply, will now have a phone bill to Italy to add insult to injury.

When Fedex delivered, they charged me 29% tax and duties on top of the expensive order. This means that each pair of jeans were costing over £200! Nowhere did it say the package would come from abroad or say that import taxes would be due. I felt tricked and scammed. Now I have to spend HOURS trying to claim back the vat and duties, as well as have to send back the package, which does not come with return labels. AVOID!!!

Purchased t shirt for Christmas present which wouldn’t fit so asked for exchange and told only 15 days to do a return which had passed . Absolutely terrible customer service, no help at all , Christmas gifts should be able to be exchanged if not right . Do not use this company

Where to start! If I could give a minus rating I would. Worst company ever start to finish! Bought some jeans as a Xmas gift wanted to return them and because the returns policy of 15 days expired which landed on Boxing Day they won’t accept them back. That was the first straw and then to top it off which now I see is common FedEx send a bill for £70 even though the confirmation email says £0 shipping and handling! Apparently they state it’s in a subheader within T&Cs but surely when you input address it should be automatically updated? Isn’t that like false advertisement. Never using again and urge everyone not to use them

Avoid!! I got charged almost 50% extra for duties by FedEx. According to FedEx, you can't even get a refund for duties if you return all items. Replay is fully aware of this, but they deliberately don't inform their international customers. You can place an order from the UK without it being made clear that items are shipped from Italy and that a lot of additional costs will be charged.

I wish I had read the reviews before purchasing from replay. I ordered a delivery from them, Fedex now asking for £112 for import fees as shipped from Italy. I called Replay to check their view, they were immediatley aware of the issue so I assume this happens alot, however instead of safeguarding their customers by making them aware of the charge, I was simply told it was a charge from and I quote 'Your own government' and they informed me this is written in the small print. Despite them being aware this is an issue for customers, and clearly it is given the number of negative reviews referring to the issue, they do not make this visibile in the P&P charges. Disgusting treatment of customers.

Ich bin äußerst enttäuscht von der Erfahrung, die ich mit dem Kundenservice von Replay gemacht habe. Trotz meiner langjährigen Treue als Kunde und zahlreichen Einkäufen in der Vergangenheit war meine letzte Interaktion sehr frustrierend.

Ich habe meine Anliegen bezüglich eines erhaltenen Produkts, das in einem unzufriedenstellenden Zustand ankam, klar und nachvollziehbar dargelegt. Trotz Vorlage von Beweisen wie Screenshots meiner Kontaktaufnahme über die Webseite, Anrufprotokollen und der Einreichung einer Reklamation wurde mir vorgeworfen, mich nicht gemeldet zu haben.

Die Unterstellung, dass ich das Produkt getragen habe, obwohl dies durch die beigefügten Bilder eindeutig widerlegt wird, ist nicht nur unangebracht, sondern verstärkt meine Frustration über die Situation.

Leider habe ich trotz mehrerer Versuche keine angemessene Unterstützung erhalten und sehe mich nun gezwungen, rechtliche Schritte in Erwägung zu ziehen. Es ist bedauerlich, dass es zu solchen Maßnahmen kommen muss, aber ich fühle mich in meiner Situation nicht fair behandelt.

Diese Erfahrung hat meine positive Meinung über Replay stark beeinträchtigt, und ich werde zukünftig meine Einkäufe anderswo tätigen.

Mit enttäuschten Grüßen,

Warning, do not order from replayjeans.com! If the size is wrong, not possible to send back product. Worse customer service ever.