We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... Näytä lisää
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I was extremely impressed with the service I received. The engineer arrived on time, quickly identified the issue with my range cooker, and carried out the repair with real professionalism. He was kno... Näytä lisää
Yritys on vastannut
Arranged for a quote which I agreed to only to have an unknown number call me demanding full payment for service they not completed nor offered any dates . This does not align with normal business pr... Näytä lisää
Yritys on vastannut
Engineer arrived within the timescale advised. Was very friendly & polite and sorted the problem with our Rangemaster. Gave good advice too. Glad to have it up and running to full capacity. Would defi... Näytä lisää
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4,1
Hyvä
609 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 77 %: iin saamistaan huonoista arvosteluista
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What went right!
What went right! Having contacted Repairtech in connection with our 25 year old Falcon Rangemaster with serial numbers, photos, age etc enquiring whether the cooker could be serviced or parts obtained we were told they could send out an engineer, 'the best and most knowledgeable' to assess it for £168. Unbeknownst to us our Range is 'obsolete' in their words, and they knew that before they sent out Luke.
What a con artist. He told us we could pretty much replace everything we wanted to replace then proceeded to try to pull out our Range from its nest at which point I started to get worried and told him to stop. He couldn't get it back and we had to get someone else in to reposition it. He left and no one got back to us. We had to phone the company again, Sam, at which point we were told our Range was 'obsolete'. My problem with this scenario is that they knew from the outset that my cooker was obsolete and parts were impossible to source yet sent out their engineer knowing full well they couldn't help us. What a rip off and highly unprofessional and a total waste of £168 for a 15 minute visit with nothing to show for it. Sadly, after many letters, they have not backed down and the customer is not right. Customer service is non existent and I would warn you against using these people. They are useless.
What really was the cherry on the cake was that I managed to source one part that they said was obsolete and they haven't even bothered to ask what that part is or where it can be obtained for future customers. I rest my case!
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mrs de Kock,
We were very disappointed to read your review regarding your recent experience. As was explained to you by our Brand Manager following the engineer’s attendance, your appliance is an older Falcon model that pre-dates AGA Rangemaster manufacture. As such, there is no way of pre-determining the availability of parts without an engineer’s inspection and subsequent report to establish what parts are required as some are still available. Serial numbers and photographs are appreciated, but as the manufacturer of your appliance no longer exists, we have limited access to technical data. It is for this reason that we can only offer customers with older Falcon appliances an Inspection service, with the careful and respectful warning that should any parts be found to be no longer available, then the inspection service would be non-refundable. We have listened to the original call recordings between Mr De Kock and our team, and these points were discussed and explained prior to payment being taken.
In regards the engineer leaving your appliance out of situ, we are sorry to hear this and were only made aware following your emails to our manager, and at that point you had advised that it had now been moved back into position. Please be assured that had you mentioned this to a member of our team, we would have asked our engineer to re-attend and rectify.
To address your comment that you have sourced a part, we are aware that there are parts sites who claim to deal in old Falcon parts, but there is no way to confirm that such parts are genuine. These parts may be purchased at the customer’s discretion and risk, but if we were to supply parts which were found to be of a poor condition or quality, then this may lead to further disappointment, or damage to the appliance. We confirm that we did exhaust our suppliers to obtain the official parts required but unfortunately without success. Regrettably, a repair could not be completed in this case.
Remarkably quick and efficient
Remarkably quick and efficient. I wrote an email on Sunday and was telephoned early Monday morning. The engineer who came ( only a couple of days later) was extremely helpful and
Competent and sorted everything. Very pleased with service.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Lesley,
Many thanks for sharing your feedback about our service. It's always rewarding to receive such praise, and it motivates us to continue delivering the best service possible. Should you require assistance again in the future, please do not hesitate to contact us and we will be more than happy to help.
Excellent Service
A speedy, courteous and efficient service. I called Rangemaster initially to inquire about a safety check for our 23 year old Classic 90. With new safety measures for gas fuelled stoves, we weren't sure if it would pass safety standards today. One of our rings was producing soot and we had stopped using it, initially thinking we would have to purchase a new Rangemaster. The person I spoke to at Rangemaster discussed my options. The first being a check by a partner company to ascertain if the cooker was still safe to use. The second, a check plus repair if appropriate. We went for the latter. New parts fitted, seals around oven doors. Full m.o.t basically. For a few hundred pounds we can continue to use this beautiful and fully functional cooker! Saving at least 2k for the modern version upgrade. It would have been such a waste to send this cooker to the dump as due to modern safety standards, it could never be refitted into another home. So for anyone looking to get a safety check done on an old cooker, it's definitely worth while. Thank you Rangemaster. 😊
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Lisa,
Thank you for taking the time to leave a review. Our highest priority is customer satisfaction and we're glad to hear you're pleased with the service provided. Please do not hesitate to call again should you require further assistance in the future.
What a great experience
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevant experience. Jason attended very soon and was brilliant. He wasn’t going to leave till it was fixed. To my amazement he worked his magic and we are cooking with gas once again. Highly recommended.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mark,
We're thrilled to hear you've had such a positive experience with us as this is what we strive to provide. Thank you so much for taking the time to share your feedback, which has also been passed on to Kate and Jason, it is really appreciated. Should you require our services again in the future, please do not hesitate to get in touch.
Sadly, not a positive experience
Sadly I can't share in everyone else's positive reviews. The 4 week lead time I was told about is now beyond 10 weeks. Other than Kate (thank you Kate) no one else at the service desk has returned calls they promised. We are still waiting and I am having to chase daily.
7.10.25
We were always anticipating a long lead time for the fascia and never shared concerns about that. The four week lead time for the door (which you failed to mentioned in your reply post) and halting of it being delivered plus extremely poor communication is the main issue.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Taylor,
We were disappointed to read your 1-star review as we endeavour to accommodate our Customers as best as we can. We confirm our Engineer attended and advised of several parts required for your repair with one of them being the Facia Panel, which is a Cosmetic part of your cooker. A return visit quote was issued and you were made aware that there was a long lead time on the Facia due to having to be Manufactured to Order by Rangemaster. We supply an Estimated lead time as advised to us by Rangemaster but as you can appreciate, it is unfortunately beyond our control of when the part will be delivered to us. However, we are pleased to note that parts are now with the Engineer and as per your request an appointment for the completion of the job has been arranged for 09.10.25.
We do apologise that you have not been kept updated at all times as that is not our policy and we are grateful that you have shared your experience as your feedback, whilst disappointing, helps us improve our processes and provide a better service to our clients.
Friendly perfect service
Friendly service chap. Very thorough and a perfect job completed. Well pleased, thank you
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear P Cooke,
Many thanks for sharing your feedback. We are glad to hear you received a 5* service and will pass on your comments to the attending Engineer, who we are sure will be delighted. Please do not hesitate to contact us should you require our services again in the future.
Took payment - no service! T&C incorrect.
I spoke with a rep on September 11th who insisted upon a £255 payment before arranging service of our range. Despite the T&C stating an engineer will be in touch within 1-2 business days, we have heard nothing from the engineer and I am back to chasing Repair Tech. T&C: Payment is taken in advance of the visit. Upon confirmation of receipt of payment, the Engineer will contact you within 1 - 2 working days to arrange the visit (Northern Ireland will be 2-3 working days.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Morgan,
We are sorry to hear of your disappointing experience thus far as it is always our intention to provide great customer service. Unfortunately, our Engineers were short staffed due to an Engineer injury, although this is no excuse and you should have been contacted.
We confirm that the Engineer did speak with you yesterday morning and has arranged your appointment, which was further confirmed by yourself via email. We sincerely apologise for the delay and hope you will be pleased once your Appliance Service has been carried out.
We have had an issue with our…
We have had an issue with our Rangemaster for several months and no one was able to sort the problem I contacted Repairtech and discussed the problem they booked me an engineer and sent the parts to him directly he contacted us the same day and booked in to fit the part the following week he arrived today rectified the issue and a couple of others fully inspected the gas cooker and went on his way I can whole heartedly recommend this company and the engineer and parts they supplied.
Kind regards Mark and Clare
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Chambers,
Many thanks for sharing your feedback about our service. It's always rewarding to receive such praise, and it motivates us to continue delivering the best service possible. Should you require assistance again in the future, please do not hesitate to contact us and we will be more than happy to help.
Brilliant service, thanks Josh
Brilliant service. I couldn’t get my Rangemaster Classic 90 to work on either oven setting and couldn’t find the correct reset instructions online. Josh helped me correctly identify my model of oven and guided me through how to solve the issue without the need for an engineer. Delighted that it’s now fully working.
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Jack,
Thank you so much for taking the time to leave a review. We are delighted that Josh was able to assist in resolving the fault with your appliance. Please do not hesitate to contact us again should you require our services in the future.
Professional service for RangeMaster
Service was professional and gave some helpful tips regarding our Range Master. Arrived on time and with the requested parts to make the necessary fixes and adjustments
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Gerrish,
Seeing that you had a 5-star experience is the best thing we could hope for! Your feedback is highly valued and will be passed on to the attending Engineer. Many thanks for taking the time to leave a review.
Great customer service from Samuel
Samuel was able to guide me through to the exact replacement product I needed, made sure that it was in stock AND that it would be delivered to me in time for my engineer's visit. All of this was BEFORE I was asked to pay for it. I'm relieved to say that the part arrived on time was the part I needed and that I now have a functioning oven! What more could I ask for!! Thanks again Samuel.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Victor,
Thank you for taking the time to leave your review. Our highest priority is customer satisfaction and we're glad to hear you're pleased with the service that Samuel provided. Please do call again should you need further help in the future.
Really good service
I contacted them needing someone to repair a range cooker that stopped working. Was told an engineer would contact me within 48 hours to book a visit.
I was actually contacted within 30 mins, and Paul the engineer was available the next day. He sorted the problem in that visit.
If it had taken the 2 days for someone to get in contact, longer for them to be free and for them to need more than one visit I wouldnt have been surprised, this was really good service.
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear 8Vienna8,
We're thrilled to hear you've had such a positive experience with us. It's rewarding to know that we met your expectations as we always strive to provide this. Thank you so much for taking the time to share your feedback, which has also been passed on to Paul G. it is really appreciated.
Superb coordination and work
Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke, the engineer, is top. Polite and respectful of my property.
Mike also advised on cleaning my range. He sourced a clean. Daryl, the appliance engineer who cleaned my range, is also top, being equally respectful of my property and polite.
My range is sparkling clean and serviced. My appreciation to all 3 individuals, coordinated by Mike. I will come back to Repairtech.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Conlan,
Many thanks for taking the time to leave a 5 star review for Repairtech Services (UK) Ltd. We always strive to aim for this kind of service for our Customers. We are really pleased to hear that our CSA Mike co-ordinated your Service and Oven Clean successfully. We are equally pleased that the Service and Repair to your appliance was carried out to your satisfaction by Luke, the Engineer. You also opted to engage in our Oven Cleaning service and again are glad to hear that your appliance is now sparkly clean with thanks to Daryl. If we can help again in the future, please do contact us and we will be happy to assist.
Josh was remarkably helpful
Josh was remarkably helpful. He found a replacement part as an alternative even though the manufacturer had discontinued the part I needed. Wonderful service, thank you
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Janet,
We really appreciate your kind words regarding the service provided by Josh, as this is what we strive to provide. Your feedback has been passed on to him. If we can help again in the future, please feel free to get in touch.
New cooker control knob
I needed a spring for the inside of a Rangemaster 110 Gas/Electric Cooker in our church kitchen. Sadly these were not stocked but a replacement knob was available. I spoke with Tom and he directed me to where the Serial Number was on the cooker on a Friday afternoon and once he had this detail he arranged for a new knob to be despatched to me which arrived on the following Monday lunchtime.
What better service could one receive than this?
Thanks to the whole firm for such efficient service.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Casement.
Many thanks for taking the time to leave a review regarding your experience. It’s always rewarding to receive such praise and it motivates us to continue delivering the best service. Your feedback has been passed on to Tom and should you require our assistance again in the future please do not hesitate to contact us.
Great service
I rang Repairtech as I was looking for a spare part for a Rangemaster fridge/freezer. Although the part I wanted was described as out of stock, the person I spoke with (Samuel) tracked down something suitable for me and I had it a couple of days later. Great service and can't fault. Thank you Sam.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr C,
We really appreciate your kind words regarding the service provided by Sam and are delighted he was able to assist you. We pride ourselves in delivering outstanding service so this is great to hear. Many thanks for taking the time to leave a review.
Great sensible help from beginning to…
Great sensible help from beginning to end. No problems at all. Efficient and grown up service. Thankyou.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mrs Guscott,
Many thanks for taking the time to share your feedback. We are happy to hear that you rate us as 5*. Should you require our services again in the future, please do not hesitate to get in touch.
Engineer was very friendly
Engineer was very friendly, helpful and completed the work in a professional manner
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ayyub,
Seeing that you had a 5-star experience is the best thing we could hope for! Your feedback is highly valued and will be passed on to the Engineer. Many thanks for taking the time to leave a review.
TERRIBLE
The worst customer service i have received as a retailer in over 25 years.
Samantha was very rude and unhelpful and was not prepared to listen to myself or the customer at all.
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Affordable Appliances,
We profusely apologise for the experience that you had. We can assure you that this is not the level of Customer Service we expect from our staff here at Repairtech Services (UK) Ltd and following your review, this was addressed with the Call Handler involved. We had listened to the phone call and although we are not excusing Samantha’s tone, we confirm that Lisa from your office was abrupt too. We understand it can be very frustrating when parts are delayed beyond our control or you are not receiving instant updates however, procedures must be followed. We further confirm that following your telephone call, Samantha immediately contacted the Customer to update her on the situation with regards to an exchange of appliance. Your Customer was very understanding and we are pleased to hear that an exchange was authorised on 05.06.25. We appreciate your time in bringing this matter to our attention as your valuable feedback helps us to improve our processes and better service our Customers.
Do not use this service unless you have no other alternative
Unless you have no other alternative for your AGA do not use this service.
I was charged £240 upfront for a first visit which lasted 20 minutes and was given no credit towards the follow up work needed. Whilst the fault was correctly diagnosed I was charged just under £1200 for work which took one engineer max 4 hours. The parts were no more than £400. I have left 2 messages with management to call me to discuss the appalling service and no one has called.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Vickery,
We would like to advise that all costs were made perfectly clear to you throughout every stage of the repair process. The £240.00 payment made initially is designed to allow our engineer to thoroughly inspect the issue, fix without parts if possible, but principally to advise on any further parts or efforts required. Following their attendance, our engineer reported that the repair would be rather involved and required many different parts. The labour charge reflected time that would have to be spent on site with your AGA appliance. All was transparent and explained before the point of any payment, and the action taken by our engineer thereafter was in line with all that was explained, and nothing else untoward. We believe therefore that our repair work has been carried out in an acceptable manner, and in a fashion that has been explained properly to yourself at every point of contact. We are sorry that no messages were forthcoming when you queried your concerns with us following your repair. We endeavour to improve as best we can, and this feedback is very valuable to us. Please rest assured that this will be addressed with the involved parties within our team.
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