Reman Transmission Arvostelua 

My experience was great. The company needs to be upfront about extra installation cost. A transmission cooler must be added to not void warranty.

I was told on the phone the price of this transmission to my doorstep, with shipping included would be x amount. Delivered within 5-7 business days. I paid them in full (nov 12) the next day rolls around, and I get an email stating, I need to pay an extra 99 dollars for resident lifgate services, so i paid that figured whatever, i already had a couple grand paid and my transmission was sitting in their warehouse i needed it. When the transmission finally got here on (dec 1) we didn't use the lift gate, i helped unload it, so paid them 99 dollars for nothing, I also had to call them 4 times to deliver my transmission by the 1st, if i didn't get on them, the transmission wouldn't have showed up until the 3rd. I haven't even gotten my transmission put in. Hoping the product is better than the customer service.

So far they have gotten ahold of me, and said they will refund the lift gate services, so that is helpful and they where genuine with there apologies explaining their side of the story. Ultimately wasn't Reman fault, as it had changed handlers multiple times.

the person I lalked to was very pofessional. Answered all my questions It was a very easy pocess.

Very helpful but when I called back a few days later, it was priced considerably higher.

We ordered the trans from Jay. We called quite a few times checking and re-checking before placing the order and Jay was pleasant and patient each and every time. We thank him for his time.

Your process for the return of the used transmiossion is RIDICULOUS. You should NOT involve ME (the paying customer). I have already PAID YOU THOUSANDS (MOST of which I'm sure is pure profit) and NOW I HAVE MY MECHANIC ANGRY BECAUSE YOU COMPLICATED THE PICKUP PROCESS ON THE CORE. By the way, a starter may have a "core" but a transmission doesn't. I suggest you DROP the stuipid ancient terminology in favor of something MEAningful LIKE "THE old TRANSMISSION"

Albert with extension 1717 did a great job for me.

Sales associate was knowledgeable, helpful, friendly, efficient. Made the process easy.

Simple to work with. Told them year, make and model. They emailed the quote and I simply clicked the add to cart button. Shipping direct took my mechanic and I save $1,500.

Tim was absolutely wonderful and patient with us! Great customer service!!!
We will definitely recommend your company!!

Easy & fast check out

Customer service is great always answer all questions and very helpful

Good service and polite

The process was very easy to use and the employee was very helpful and well informed about the transmission.

Easy ordering and needed to speak with a customer service representative. I actually got someone who had all of the correct information I was needing and provided ordering instructions.

Reman helped me double check that my transmission replacement was the correct one for my vehicle, Tim explained the whole process of shipping time, and sending the core back. If you have any questions don't hesitate to call, they are super helpful!

Was super easy to deal with and made sure I had the right transmission and gave me my total price before payment.

I did have a bit of trouble with the electronic signature but Tim resent the confirmation page and it worked the 2nd time. Probably me not understanding how it worked. Anyway, the order has been accepted and I'm quite pleased. If you can speed it up a bit I would be most grateful because I live 60 miles from the nearest big town and my truck is my only vehicle. There was a young lady also involved who took the original order & deserves kudos for her assistance. It took only a couple of minutes to confirm the correct part and that it will be available in about 2 weeks. She was also a good conversationalist. We chatted a bit while she did her work. A very good experience. I am impressed that you provide a 5 yr warranty without mileage restrictions. That in itself is worth doing business with you. The reasonable price[anything under two grand is reasonable [especially on a limited fixed income] was also a great selling point. Thank you very much!!!

Quick response, timely, very easy to deal with !

This was one of the only places on the internet that actually answered the phone and explained the process and exactly what I was purchasing. Very satisfied!!!