Relias Arvostelua 

Having the password change every 60 days is an inconvenience. Having the system start asking us at day 30 if we want to change our password now is an inconvenience. As a unit training manager I am in Relias multiple times a day so when it asks me if I want to change my password for 30 days every single time I log in is stupid. Also with the amount of computer based trainings that we are required to complete in three different platforms I have to reset and unlock account regularly for 243 people this takes so much time away from my other duties. It would be nice and easier if we could do CAC enabled log in no passwords to use and change every 60 days.

The trainings are excellent providing clear and critical information to the student. We are required to provide certain specific state-mandated trainings to our employees. The Relias trainings can be tedious, but we very often have staff that will voluntarily enroll in elective courses because the trainings are there and extensive, and they enjoy the training experience. Customer service is done well. My main complaint is that the site can be difficult to navigate at times.

easy access

It is easy to move around, good course content. As an administrator, the chat box and real person assistance is great.

She was able to explain the issue and was patient as I asked clarifying questions.

Contacting support is always helpful. The representatives are interested in helping to accomplish my tasks and to let me make the most of the platform.

Relias is a great platform with so many courses. It is easy for employees to use for trusted training. The company is on top of keeping courses updated. The employees are also very helpful when needed.

Your product is very good. When I contact your service department for assistance, they are always professional, patient and willing to assist me.

Questions are not answered timely, if at all answered.
We still have an outstanding question regarding our invoice from over 2/3 months ago.
I put a date below because it's required, but there are multiple times.

Throughout my years working with Relias, they have always had excellent customer services and have promptly assisted me with any issues. In addition the vast selection of modules available is superior.

Relias Support Team is always very helpful, professional and patient. They are determined to correct the issue that is holding the staff back from completing the Relias courses. I truly appreciate their assistance.

Our Customer Service Rep reached out to set up a meet and greet appointment. This will be a great opportunity to have clear service expectations for both of our teams.

Relias has what we need to keep staff in compliance.

As a basic user of Relias, I am very happy with their product and customer service.

The information is all great and very helpful. I love that it is self paced and keeps track of all courses completed. I would love to see some more interactive videos and audio trainings because reading for an hour and a half can become difficult and quite boring at times.

I feel that that the majority of the modules are outdated in presentation. While the information being presented is import and mostly valuable the presentation of the material creates a disconnect for the learner.
Other changes that should be considered is creating catalogs of trainings, so that when searching up trainings we do not get ones that do not pertain to our field.
Approval indicators, it would be really nice to be able to go through and see which trainings are approved through different organizations like COPE.

Relias is Simple and Easy!

While its simple and easy and we use this for alot of things, sometimes its repetitive. Which makes it hard for employees to complete timely. But it has alot of good information!.

Covers all the bases for staff to be in education compliance. Also, great for CE credits.

Great platform, simple to use as an administrator or user. Wonderful choices for content. Thank you!

Customer service is great. IIt would be 5 stars, but it's a little complicated to maneuver throughout the program - too many steps to reach one simple goal. Also, the courses that are not self-paced move too slowly and that is very frustrating when completing courses. The material can be read in less than half of the time it takes to move forward, so it's a lot of wasted time waiting.