reliancedigital.in Arvostelua 

Their physical stores are well-organized and stocked with everything from the latest smartphones to a fantastic selection of home entertainment gear, but the online experience is terrible… the website is not intuitive at all, and it’s hard to find the product specifications and make a decision

The selection wasn’t as impressive as I hoped, and I had some trouble finding what I was looking for. Plus, customer service wasn’t exactly top-notch during my visit.

“Fraudulent & Unreliable – Avoid Reliance ResQ!”

"It was the worst experience. This company is totally fraudulent. I registered a complaint regarding my Samsung TV almost two months ago, but I've yet to receive a response. In fact, I received a call from the CEO's desk, promising a resolution within eight working hours. Now, 72 working hours have passed, and nobody is bothering to follow up. I warn others not to buy any products from this store, as they seem to be cheating customers. I feel I've wasted my money and am now considering taking legal action against them."

One plus nord4 best phone

worst experience overall, staff does not entertain, neither tell about ac we purchase on june 2024 from reliance digital store kurukshetra

Hi,

I am waiting as per your given TAT of 8 hrs

Hopefully you will look into the matter and resolve

The repairment cost of a working device can't be the same as the new one.

I have paid Rs.12000 for the TAB and another Rs.2500 for the Insurance of Screen damage

Now your team is repeatedly calling on my number for paying Rs.8000

while I have paid another Rs.1000 at the time of Pickup of the device

What kind of service is this Sir?

Please do understand my device was in working condition while the person picked it up from my place.

I need resolution on this.

Regards,
Amitava

Good service kinjal

Very bad. They sell defective products and their return policy is "NONE", though they claim it is there. I bought 3 products, and all are defective, when asked, they replaced one product, but giving me a hard time to replace the other 2... very bad marketing strategy (no-customer loyalty) and very after-sales customer relations.

Very poor and Worst response from customer care & Reliance Digital Store from Kattur, Trichy. I am writing to express my deep dissatisfaction with the customer service I have received regarding my SFORBS ROBO VAC N MOP machine (Warranty Claim RefNo #TIY7113001330042022), which I purchased on 30th April 2022.

Despite having paid for an extended warranty of 2 years, following the completion of the regular warranty period as suggested, my experience has been far from satisfactory. I encountered an issue with the machine in April 2024 and reached out to the RELIANCE Digital store team for assistance (Umesh). Initially, I was informed that my warranty was not registered in their system, a situation that they acknowledged was their oversight.

After numerous follow-up calls, my warranty was eventually registered. However, despite assurances that a service team would collect the machine, it was not until 7th August 2024 that they finally retrieved it for repairs. Since then, I have been informed that necessary spare parts need replacing, but there has been no stock available for over 5 months now.

Throughout this time, I have sent over 65 emails to both customer support and the RELIANCE Digital team seeking updates on the status of my machine. Regrettably, the responses have been inadequate and frustratingly vague—consistently asking me to wait patiently without any clear resolution in sight.

Your request number:8068396589.

Your complaint Number: 701333981

In light of these circumstances, I conveyed my exhaustion regarding this prolonged issue and suggested they retain my machine for their R&D purposes instead of returning it to me under these conditions.

I must strongly advise others against purchasing extended warranties from RELIANCE Digital Store at Kattur, Ellakudi, Trichirappalli-620019 due to their apparent lack of commitment to customer service post-sale.

As of today (25/Sept/2024), my machine is still with their service team, and the issue has not been resolved.

Don't buy electric items in reliance online, regarding books missed.

very bad experience firstly from them. I don't recommended for anyone from this store Reliance Digital Online Shopping or Store. Please don't waste your time and money for buying any of the item from here. In my Experience , Im totally disappointed . I have lost RS.7499.00 for purchase Rubbish "FOXSKY 32" TV

It is a shame a product which is in warranty and brand warranty is off and brand is not ready to provide brand services and they don't have the branded spare parts my machine is like a dump box from a month and they are saying get it repair by local. Because the original expense is 10780. They are not replacing it. Shame shame shame. Boycott reliance digital..

I purchased an LG AC on April 2024 on 8th August 2024 I registered a complaint regarding non working of my AC .Later It came to my knowledge through a service agent that a rat has entered through outlet pipe hole which was supposed to be packed by the service agent during AC installation consequently the rat has destructed whole parts to which complaint further extended for parts replacement which was supposed to made by the reliance digital in response to which I have send them several mails but instead they asked me pay the charges for parts replacement and services.The Company has continuously failed to gave me the proper resolution despite the fact my AC is still in warranty period .Due to the negligence of service agent my AC is not working.Please don't buy any product from reliance digital they have pathetic customer services once the product is sold it becomes a customer's problem..worst Worst worst services ghatiya reliance

Ghatiya service. Agar aapne Saman kharida aur vah defective ho gaya, phir asli service pta chalti hai. Inka shoap breaker ki tarah kary karta hai. Replacement ki duration policy totally false hai.

# Avoid Reliance for AC Services and Support
I had a highly frustrating experience with Reliance’s services after purchasing two air conditioners this summer. To claim product warranty, the ACs needed to be installed by brand technicians. Reliance offered installation and support, which turned out to be a mistake on my part.

Here’s a summary of the issues:

Lloyd (Havells) 1.5 Ton AC: Purchased on May 25th and installed by Reliance on June 1st. By July 10th, it displayed an E5 error and stopped cooling. Despite opening a service request on July 10th, Reliance closed the ticket on July 12th, claiming it was a brand issue and should be handled by Lloyd/Havells.

Brand Response: Lloyd/Havells refused to assist, stating that issues within the first three months are Reliance's responsibility as installation was done by them. They also indicated that the E5 error, related to gas, was likely due to installation problems.

Service Delays: I reopened a service request with Reliance on July 12th. They advised waiting four days, but the ticket was closed on July 16th without action. A new ticket was opened, and despite following up, I was told to wait again. A technician finally arrived on the 4th day, identified a loose discharge line bolt as the cause, refilled the gas, and left. The AC stopped cooling again soon after.

Ongoing Issues: I have since opened two additional tickets (C000699939 and C000702696), both of which were closed without resolution.

The second AC failed to work from the start and took a month to fix.

Poor Installation: Reliance’s installation was also problematic. They did not follow proper protocols, making improper holes and leaving the outer unit on the roof without a stand.

Overall, the service and support from Reliance were severely lacking, and their installation practices were subpar.

Beware of Fraud and Rude Customer Service!

I was misled by a salesperson about features in an AC that don't exist. Despite promises, he never sent the catalog. A Haier technician confirmed the features were never there, saying, "Salespeople say anything."

The store's customer service was incredibly rude, telling me, "Do whatever you want, we don't care."

Avoid this company if you value honesty and good service!

I recently purchased an LG C4 from u/reliancedigital, Mudichur, Chennai. During the purchase, I was promised the best price by the sales executive, but the price turned out to be the same as Croma's. Despite this, I chose Reliance Digital due to our history of regular purchases.

I was assured that the product would be delivered within 48 hours. However, this did not happen, and I was not informed of any delays. I waited the entire day for the delivery, which coincided with my anniversary. In the evening, I received a call stating the delivery would be delayed by another two days. This caused me to miss a special lunch reservation, resulting in a loss of INR 4000.

When I demanded an explanation and compensation, I received vague assurances. Eventually, I was told I would be compensated with an LG webcam—a product I have no use for. Despite their promises, I am now being informed of yet another delay of one more day.

This experience has been extremely disappointing, marked by mismanagement and false promises. I did not expect such poor service from Reliance Digital.

I demand proper attention to this issue and appropriate compensation for the inconvenience and financial loss incurred. If this matter is not resolved promptly, I will consider canceling the purchase and taking further action.

I hope they will give me a proper response and understand my concern.

Mis-managed outlet chain with lowest customer centricity. Never believe them

Good service