Absolute joke. Delivered a faulty product where the breaks don’t work. Then have the audacity to tell me I have to pay for a return. This was a birthday present and leaves a terrible feeling. Terrible... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I purchased a Reid Cycles E-Trail 2.0 eBike Charcoal on the 4th Nov 2023 in less than 3 months the mid drive motor started an annoying click whilst pedaling. The Balcatta store from which I pur... Näytä lisää
Fast service - during covid lockdowns! Shipped within 5 days from regional Vic to regional NSW. 4 stars only as some assembly required - but that is expected and keeps costs down. would shop again if... Näytä lisää
Yritys on vastannut
29/12/2021. Terrible experience! Ordered Vintage bike for a christmas present, received the bike damaged and the complete wrong colour. Spoke to Sam from Support, who wasn’t helpful at all and cus... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Reid Cycles is the home of Australia's best value bikes! By selling direct-to-customer with minimal overheads, Reid Cycles invest in what is important: delivering value to our riders by building the highest quality products at the best price. Reid Cycles is a proud, independent family and staff-owned Australian business.
Yhteystiedot
Unit 67, 422 Somerville Road, 3012, Tottenham, Australia
- support@reidcycles.com.au
- reidcycles.com.au
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great business to deal with
Great business to deal with! Excellent communication. Super fast delivery. Awesome quality products. Recommended to others.

Vastaus yritykseltä Reid Cycles
Excellent service
Excellent service. Also great support on the phone when trying to get the bike put together!

Vastaus yritykseltä Reid Cycles
Our daughter loves it
Our daughter loves it. Best birthday present ever. Just wish the kids basket was bit bigger

Vastaus yritykseltä Reid Cycles
Great experience we had a mix up with…
Great experience we had a mix up with an axle when the bike turned up but the Reid team got it sortd without any issues.

Vastaus yritykseltä Reid Cycles
Great Service
Great Service. Would definitely buy from here again. Got my bike online it was delivered in great time. Setting it up was made easier with the range of how to videos and when I had difficulty they got back to me quickly.

Vastaus yritykseltä Reid Cycles
Reid E4 Plus Electric Scooter
I bought a Reid E4 Plus Electric Scooter - it's a fantastic scooter. Top marks for the item and the purchasing/delivery experience.

Vastaus yritykseltä Reid Cycles
I had a wheel alignment and puncture…
I had a wheel alignment and puncture issue during lockdown - I'd tried (and failed) to sort myself and the guys were efficient and friendly.

Vastaus yritykseltä Reid Cycles
Great service and care provided during…
Great service and care provided during sale and afterwards

Vastaus yritykseltä Reid Cycles
check the bikes before u send them of
i just got my bike/tract 3 my wheels where buckled badly to the point i cant ride it the forks weren't put together properly. like co mon i put the forks together but there was no point bc the wheels were bent to the point where the disc brakes were rubbing i mean for a $800 bike i expect better like a bike with straight wheels. ive had to wait an extra week for a spoke tool to come in before i could get to work and back

Vastaus yritykseltä Reid Cycles
I would like to thank Jasper for taking…
I would like to thank Jasper for taking care of me as soon as I arrived in the shop, working on my bike straight away and the tips he provided when I left. I would highly recommend Reid Cycles.

Vastaus yritykseltä Reid Cycles
Bike quality and design is poor
Bike quality and design is poor. Customer service at store wasn’t very good either. The first gear on the bike I got is way too heavy, for example there is no gear low enough for peddling lightly up hill, it is very difficult. Also the gear range is practically useful. You can stay in first and second gear all the time, difficult going up hills and don’t need to other gears when going faster. Maybe the gear sizes need to be revised.

Vastaus yritykseltä Reid Cycles
Minor work, great response
I called in unexpectedly with a minor request. I paid for the new part, and the work was done at no cost. Good attitude all round.

Vastaus yritykseltä Reid Cycles
Worst customer service I have experienced
Probably the worst customer service I've had from a retailer. I bought an Osprey road bike in January 2022 and found that the medium size was a little too large (despite the fact that the salesperson originally recommended a large size). Should be a fairly easy fix, so ordered a shorter handlebar stem from the Reid website. It took 5 weeks and 5 separate phone calls to get the part, with every phone call ending with "I'll get someone to call you back" and that NEVER happening. When the part did eventually arrive, it was the wrong size for the bike, despite the fact that I got written confirmation from a Reid customer service person that the part I ordered was correct.
Seriously considering selling the bike and taking a loss so that I never have to deal with this company again. It is a shame, as I really want to support a local retailer, but not this abysmal customer service.

Vastaus yritykseltä Reid Cycles
In love with my cruiser
Could not be happier with my gorgeous peach cruiser from Reid!
I got the rear basket and my 6kg cavoodle loves riding in the back along the beach!
I had some damage done during shipping and spoke to Logan at customer service. He got back to me and got everything sorted so quickly!
I’m super grateful and would definitely recommend Reid cycles!

Vastaus yritykseltä Reid Cycles
My order came with a free lock.l…
My order came with a free lock.l received an email from courier,the order will arrive today.Waited 6hrs to arrive and l got was an incomplete lock only.Lock is designed to be latched but the latch is missing.Delivery man said maybe tomorrow for your bike.Ok.Next day recieved email order is on its way.Waited till 2pm and arrived.Waited 16hrs to receive.Another thing l rang Reid (Stanmore) told it's a new bike explained the gearing on the bike needs attention.Booking l had to wait a month so l went elsewhere.

Vastaus yritykseltä Reid Cycles
Great product and delivered promptly
Great product and delivered promptly. I went to the store for advice and the person who helped me was very knowledgable. They advised me of the right product for my son and, although they did not have it onsite, I was told that I could easily order online. This is what I ended up doing. Assembling the bike was fairly straightforward and instructions easy to follow. Would highly recommend Reid cycles. Far more competitive with price than other options.

Vastaus yritykseltä Reid Cycles
Brilliant information on the website…
Brilliant information on the website made it easier to compare the bikes. Excellent robust bike and packaged really well. Delivery was also very quick in a time where the delivery system was under enormous pressure. Thank you. This is our third Reid bike and each time we look at loads of site and brands and always end up back at Reid because of their excellent quality, brilliant service, detailed information, and exceptional value for money. This was an online purchase and we will be back again as the other two kids outgrow their current Reid cycles.

Vastaus yritykseltä Reid Cycles
Good Quality and look
Good Quality and look. different from the normal girls cycle.

Vastaus yritykseltä Reid Cycles
Super fast delivery
Super fast delivery, but that's where the excellent customer service ended. We delegated the assembly of the bike to a trusted local bike shop who informed us the bike frame was not aligned and the front wheel was buckled. Upon taking this information to Reid Cycles with video and photographic evidence of the issues, we were informed that as we had taken the bike to a third party for assembly, they would not be replacing the misaligned frame or the buckled wheel, despite the bike having never been ridden. It wasn't until I threatened to take Reid to the Ombudsman for selling faulty goods that a different team member stepped in to apologise and sent a replacement wheel for the buckled one. Thank you to Bec for eventually sorting it out, however the way my complaint was treated prior to this was infuriating and I will never buy a bike from Reid again, nor recommend them to anyone.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.







