Regus - Winnersh Triangle Arvostelua 

Initial Post: 23/07 >>

Terrible experience, recommend avoiding!

I have rented a private 1 person office space for about a year. I could complain about many things (internet/aircon not working etc.). One of the worst parts is that unknown to me, Regus added ~£50 per month to my bill, 2 months into the contract, to cover unlimited tea's/coffee's and priority internet, services I didn't sign up for and have not received! It's been over a month now since I raised this with Regus, and they are yet to issue a refund, or even confirm that this will be refunded (over £400 in total).

Worse still, I decided to not renew my agreement (partly due to above). Regus claim to have renewed it anyway, even though they had no confirmation from me on this. They continue to take £750 per month from my bank (which still includes the £50 for services I didn't know existed), even though I no longer have access to the office. Note this £750 monthly amount is 50% higher than when I first started the agreement, for no change in service provision.

Terrible company, predatory billing practices, avoid like the plague!

Update 11/08 >>

Fact-check: Unauthorised billing, uninhabitable office, and forced renewal

I am writing to publicly correct the misleading response provided by Regus on 11/08 regarding my account

1. Unauthorised Charges & Incomplete Refunds
• The Claim: Regus states they have "credited the charges" for the "Priority Internet" service.
• The Reality: Regus sent a token gesture of £50. The actual amount owed for these unauthorised charges exceeds £400.
• The Issue: This service was added to my invoice without my knowledge or consent 89 days into my contract. No communication was sent, and no means to access or redeem the service was ever provided. Furthermore, I spent over 6 months complaining about appalling internet speeds. Regus actively charged me for a premium internet tier that supposedly solved this, withheld the service, and is now refusing a full refund.

2. Breach of Facilities Agreement (Uninhabitable Working Conditions)
• The Claim: Regus states the air conditioning "will be repaired very soon."
• The Reality: I have been given this exact phrase for 4+ months.
• The Issue: The office is a small, south-facing room with a large window. During the current heatwave, temperatures consistenly exceed 35°C. It is completely uninhabitable. Regus has failed to provide the basic infrastructure I pay for, yet no compensation or rent abatement has been offered.

3. Disputed Auto-Renewal
• The Claim: Regus insists on a contract renewal from Jul26 to Sep26.
• The Reality: I explicitly informed Regus weeks before 1st July that I would not be renewing. I provided zero confirmation or consent to extend.
• The Issue: Regus relies on aggressive auto-renewal clauses that defy standard commercial and consumer practices. In any other industry—such as insurance, telecoms, software etc. —explicitly telling a provider weeks in advance that you are leaving prevents renewal. Regus’s refusal to honour standard consumer expectations is a major red flag for anybody considering renting from them.

I require a full refund of the remaining £350+ in unauthorised internet charges, immediate cancellation and refund of the Jul26 – Sep26 period, and compensation for the months spent in an overheated, unusable office.

Tyrese & Carly are always incredibly helpful, friendly, and professional. They support everyone in the centre and always make you feel welcome. The centre is well run, and their positive attitude really makes a difference. Thank you both for all your help!

I cannot recommend the Regus Winnersh Triangle team highly enough, more specifically, Carli and Mariana. From day one, they have gone above and beyond to make our experience here outstanding.

What really sets them apart is their incredible energy. They aren't just professional and efficient; they are genuinely helpful, kind, and always nice. Walking into the buildings 1st floor and being greeted by their big smiles instantly brightens the workday and makes the office feel like a community rather than just a workspace.

Whether it's a quick request or a more complex logistics issue, they handle everything with a "can-do" attitude and a personal touch that is rare to find. They truly make the environment a pleasure to work in.

If you’re looking for a workspace where the staff actually cares about your experience, this is the place to be. Thank you, Carli and Mariana, for all that you do!

In am outraged at the absolute lies this company are happy to put on this site in a bid to save their already terrible reputation -my colleague - Kay Wren was first asked to remove her One Star review if they took some money off of our bill - she outright refused and now they are saying the issues that she reported when we hired one of their rooms prior to Christmas are lies - SHAME ON YOU REGUS!!!!! WHEN YOU GET THINGS WRONG AT LEAST HAVE THE DECENCY TO ADMIT IT RATHER THAN BY BEING UNDERHAND. If I could give this company zero stars, then I would.

Would never use again!! We were lied to about charges, invoiced incorrectly with very cleverly basic invoices so by the time you queried them, there was a late payment fee. Sales person lied at the beginning by advising no hidden charges as well as when to pay the invoice. We had an office that had a light that continually flashed, then when the ladies from reception tried to fix it, there was a constant noise for the 3 weeks we were there! No maintenance just some poor ladies on reception that basically had to do everything and be the face for any problems. There was a dishwasher that was broken and a dangerous H&S risk. The cleaner sprayed cleaning fluid in a small enclosed pod and one of our colleagues suffered temporary respiratory issues and had to leave the office. We were charged an additional fee (over £1000) for 'restoration' we had the office for 3 weeks and were told that even if we hadnt stepped foot in the office we would of still been charged the fee! The offices were quiet and the toilets were cleaned regularly but as soon as you step into the offices expect your charges to double.

Upate!! 26/02/25
After receiving an email from Customer Services they offered me a refund of part late fees for me to remove my review! I want people to understand how underhand this company are. I know the truth of what happened as do the rest of our employees. An office with a flickering light is not an office ready to move into.

Brilliant Service at Winnersh Triangle office!

We’ve been having the most horrific experience with Regus at Winnersh Triangle you can imagine. The helpdesk is useless, centre managers are trying their best but they are powerless. We are having so many issues…incorrect billing, being charged for services we never used, being charged for parking we never used, one of our staff members has been trapped in the lift we had to call the fire brigade to release her, she suffered from mental health as a result and left, the kitchen flooded after a tap has been left leaking for months and was out of order. The air con is not working. In the summer, half of the building is boiling, the other half is freezing. All last summer we had to wear thick cardigans and jackets in the office. Although we have not use the parking they sent us an email demanding £44,000 for parking. we are a small care company! We sent complains however they keep sending them from the help desk to the centre managers and no one can do anything. If I could give 0 stars I would.