Regus - Melbourne, 90 Collins Street Arvostelua 2

Extremely disappointing experience dealing with a serviced office provider within the IWG network.

Following termination of an agreement at their South Melbourne location (operating under the HQ brand at 72 York Street) on 31 December 2025, we have been waiting several months for the return of a bond, despite completing all required documentation. The provider’s own stated timeframe for refunds has been significantly exceeded.

Throughout this period, we have received only ongoing delays and shifting explanations, including reliance on internal processes. No clear timeframe for payment has been provided.

A formal Letter of Demand has now been issued, and the matter will be escalated further if it is not resolved.

This experience raises serious concerns about how deposits are handled across the broader network.

Update: Since posting this review, I have now been told by IWG’s global customer service team that they are “unable to identify a retainer balance” on the account and are unable to progress the matter further, despite the agreement and payment records showing that the deposit was paid.

At this point, the issue appears to be a serious failure in their own internal record keeping and reconciliation processes. It is plainly unacceptable for a business to acknowledge the existence of a deposit, receive the required refund documentation, then later claim it cannot locate the funds and simply seek to close the matter.

This has now gone well beyond poor service. The matter remains unresolved and is being escalated formally.

Nice staff. Clean and predictable. Efficient.

There is one issues I notice frequently in your offices sometimes it is difficult to access the powerpoint to plug in. I had to move the drawers out of the way