Hi Ahmed Yassin,
I’m so sorry for your dissatisfaction.
The details of charges and services are outlined in our agreement, and we bill our customers accordingly.
Our invoices are payable no later than on the 15th day of the month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. The late payment fees billed to you due to delayed payments and are valid. You can review invoice and payment dates on your statement of account, available in your online account (myregus.com).
For any assistance with your account, billing, or payments, you can contact our dedicated account helpdesk team through your online account (myregus.com > ‘Help’ section). Alternatively, you can query our AI bot ‘Aurora’ directly from your online account.
One of my team members has contacted you in this matter, but you remain unresponsive. Please respond to them.
Thank you,
Lorraine Brule
Global Customer Service at Regus