Regus - California, Valencia - Gateway Plaza Arvostelua 

This is for Santa Clarita location, CA! HQ office.
Serious safety concerns: Creepy couples appear to be living inside this office, smoking and doing drugs, you can even smell marijuana in the office, especially on weekends and management does not care. One of them followed me into my office early in the morning, frightening both me and my client. Additionally, someone from management entered tenants’ rooms uninvited, and my coworker even had to submit a police report because of this behavior. After talking with other coworkers, I learned that similar incidents happened to them as well. Management stated these people “work there,” yet could not explain why tenants are being followed or rooms visited. This environment is completely unprofessional and unsafe.

Unexpected rent increases and unclear charges: When I first rented the office, I was told that only one deposit was required. After three months, I discovered that two retainers had been charged, with no explanation. I paid $570 for four months, and then unexpectedly received an email stating my rent would increase to $1,225, which is completely unreasonable given the condition of the office.

Poor building condition: The rooms are very old and poorly maintained. You can hear conversations from other offices, which is very disturbing. During rainy days, water leaks from the ceiling.

For the price they are charging, I have found much larger, newer, and far more professional offices elsewhere. I will never rent here again and strongly advise others to avoid this building entirely.

I came to this location for a scheduled business meeting with a company that is currently a tenant at Regus, and I was absolutely shocked at what I witnessed. There were no staff members present not a single person on-site to greet, assist, or manage anything. It was complete chaos, and Regus offered zero support to the very client they are supposedly in business with.

I watched as the tenant and her team scrambled to figure things out on their own, clearly abandoned by the very workspace provider they’re paying to support them. The situation was unprofessional and frankly disgraceful. There was no communication, no accountability, and certainly no effort to help.

This experience made it clear that Regus does not stand behind their clients. Based on what I witnessed firsthand, I would never recommend Regus to anyone. If this is how they treat paying customers, they have no business offering professional services at all. It was a disgraceful display of unprofessionalism. They completely failed the business I was meeting with offering no support, no accountability, and no presence whatsoever. It was as if their tenants were left to fend for themselves. Regus clearly preys on small businesses, taking their money while offering nothing in return. Do not do business with them. They don’t care about their clients and they should be held accountable.

They charged me Jan 1st. Then they charged my card again Jan 19 and then Jan 23 then cancelled, got the termination letter then they charged again. I called my credit card company can give them all the emails and charges, deceptive company. Don’t use get an office instead.

Carissa is a great Manager who really goes out of her way to support her tenants.

Your staff at Valencia Gateway is amazing!!