Regus - Bogota, Bulevar Arvostelua 3

Nuestra empresa (Grupo Inmueble S.A.S. en Bogotá, Colombia) suscribió un contrato con Regus para uso de oficina coworking en la sede Boulevard.

La experiencia inicialmente parecía positiva, pero pocos meses después la sede fue cerrada y comenzaron múltiples inconsistencias relacionadas con la liquidación del contrato.

Al revisar la cuenta en línea aparecieron cobros superiores a 7 millones de pesos colombianos, pese a que únicamente utilizamos el servicio durante diciembre y enero y los pagos correspondientes ya habían sido realizados.

Posteriormente, la misma compañía corrigió parte importante de dichos cobros mediante notas crédito, eliminó intereses y ajustó facturación posterior a la terminación del contrato. Sin embargo, el caso continúa sin una liquidación final clara y consolidada, persisten dudas sobre la aplicación del depósito entregado al inicio y los canales de atención han presentado múltiples fallas y falta de continuidad.

También quedó pendiente respuesta formal sobre información comercial suministrada durante el proceso de vinculación que posteriormente no coincidió con las condiciones realmente aplicadas.

Esperamos que el caso pueda resolverse de manera transparente, técnica y definitiva.

I had the opportunity to work with them for two years, but it all ended badly because they abruptly asked us to vacate the office in less than 15 days, without any compensation or explanation. I had rented an 8-station workspace and wanted to switch to a 5-station one. When I didn't accept their offer, I requested refunds, and it's been a nightmare. They fabricated invoices and charges for the deposits and months paid in advance, charges that don't correspond to the rent. I've been trying to clarify the mess of accounts for almost three months now, sending them receipts because they have nothing. Otherwise, I wouldn't have any way to prove that the payments were made. What a headache!

Thank you for your attention; however, the problem persists, and sometimes it's made worse by the fact that they charged for months after January, generating late payment penalties and invoices for those months, even though the office wasn't in use.

Update 05/11/2026

A terrible experience. I had to explain how accounting works in Colombia because their lack of understanding has led to inconsistencies in the balances. The worst part is that there's no clear person in charge, only evasive contacts who simply say it's not their department. My case should have been straightforward, since we always pay on time and have never been late, but the lack of qualified professionals has turned this process into an accounting disaster. Four months have passed and I still haven't received my refund, with the resulting financial losses for our company.

Excelente trato de todos los empleados...
Tener todo justo a tiempo..

Muchas gracias!!