Regis Salons UK Arvostelua 

I visited the Cribbs Causeway branch for an appointment with Andre on 3 August. I am delighted, Andre was very welcoming, the salon felt very safe. Excellent first visit

Regis Birmingham reopening following lock down

I visited Regis Salon Birmingham on 5th July. Delal washed and coloured my hair she is such a professional and I felt like a million dollars when she finished. The salon has nailed hygiene during this pandemic. Everything was sterile and clean which made their customers feel safe. I would recommend visiting this salon. Inez Brown

If I could less then one I would for mops / Regis hairdressers
I received a email saying book on line for reopening after COVID 19 so on the opening of bookings at 9 am I booked highlights and a cut and finish I received my email all in place ,
I have been a customer for 20 years every 8 to 9 weeks paying £150 to £200 even when a staff member said I’ll do your hair at home I said no I’ll support the salon I’m a manager and know what it’s like to keep a business going so I would support that
I rang a 3 days before appointment to check I didn’t need to come in earlier with the Poe needing done first
I was told in a Flippant way we have no time to do your hair the stylist has left I said I know this and she said I would be seen by another member of staff
He said no we haven’t got time I said my booking has been in for three weeks was anyone going to call no try Fenwick
I was in shock the way I was been spoken to after all I have paid and the length of time I have supported the salon
I rang Fenwick told them my problem and they said only half head and cut was available better then nothing so I booked
Second big mistake I went early as only booked me two hours 15 mins I asked for top colourist it was the worst experience she seemed unsure on everything from how to do this colour I use a high lift colour and a darker toned one it was bleach washed off after only 10 mins as they where in a rush to finish my hair normally takes 40 mins with heat I said can I have a toner this was splashed on the top of my head I think only purple shampoo rinsed off
I could see it was so dry ready to snap she couldn’t cut it so around the bottom asked how to cut my fringe as everyone started to go home I said shall I pay £128 I came back and had seen enough it was a mess I said your closing I best go I knew I needed to get home and do something to sort it I walked through town with a dried Fringe and got home the family took one look and laughed I spent the night conditioning and cut the front good job I had been a hairdresser for years I staid of work the next day as it was snapped and all very Grey looking so bad no darker ones to see I thought I would wait for a follow up call from a manager to see the outcome but didn’t receive one this has been a nightmare and I did my own hair during lockdown better but needed darker ones in I’ll never be back and now I am stuck with this until I get it in condition then go to another company to try and sort it out
What can I say apart from a disgusting service to a loyal customer and a rushed unprofessional service I don’t hold any hope for this company and will never be back I have sent many customers there over the years as I work in the beauty industry and see so many I have told people regarding this as they have asked what has happened to my hair they can’t believe this service , I love my hair done and don’t mind paying for what I find worth it I have never had hair this bad 😭😞

I paid twice for the same order and it still told me that there was an error and the payment did not go through. I had not realised that I paid twice until I checked my account balance. I did not get ANY confirmation email and my basket was still full. It froze my money for 3 days and then it came back to me... Luckily