Regis Salons UK Arvostelua 

I wish u could give 0 stars.

I purchased the straighteners on 16 October at 4:16 pm for £239. At no point during the transaction was I informed that the item was non-refundable, nor was there a sign displayed at the desk advising me of this policy. I was only made aware of the alleged non-refundable policy when I returned to the store on Saturday morning to request a refund.

I was informed by the manager that I could not return the item because the receipt stated that it was non-refundable. However, a receipt is provided after a purchase has already been completed. It is unreasonable to expect a customer to be bound by a policy that was not clearly communicated before payment, particularly when the relevant signage was not displayed at the point of sale.

I used a pair of straighteners in the Bridgend store and they were not antibacterialed after my use they were put back on the shelves so I fault to see how I cannot return unused straighteners when it’s clear the hygiene in the shop is not up to standard, I watched this happened yet the manager wanted to argue with me and make me out to be lying when I saw it with my own eyes.

To make matters worse, the straighteners have not been used, have not left their original box, and remain in the condition in which they were purchased. Despite this, the manager was unhelpful and refused to consider my request. I find this level of customer service extremely disappointing and unacceptable, especially given the significant amount of money involved.

I am not impressed with the way I have been treated, and I do not consider this matter resolved. I expect Regis to take responsibility for the lack of clear communication regarding its refund policy and the poor customer service I received when attempting to resolve the issue.

I would also like to note I was given Regis head office contact details in a piece of paper with someone else’s receipt and details on.

Avoid Bridgend store

It's a pleasure to go into the hairdresser the girls a very nice they do a good job very clean place

I've just had my hair cut at Regis Salons Croydon and I absolutely loved the experience. It was my first time there and it was as though Alfie'd known me for a long time. He is most caring, attentive, and the whole experience genuinely made my day. Having someone that truly understands my hair type makes a difference when choosing a hairdresser. I went for a simple hair cut, and he made me feel like a VIP customer. Highly recommended and I will be definitely booking another session next month for a hair treatment. The salon has a very friendly vibe. It was a nice way to end my busy week with a Friday afternoon hair appointment.

AVOID: Ordered a hair product and never arrived. Still waiting to hear from them to send my item.

NO STARS for Regis St Enoch Centre Glasgow. The worst salon experience I have ever had- no exaggeration. I booked and paid for a 9am 45min appointment through Treatwell whilst visiting Glasgow. This allowed me to catch my connecting bus for my onward journey. The stylist-P- did not show up and her colleague (who is not on Treatwell) tried to contact her. She eventually showed up at 0940 with no apology offered and disappeared into the back room, taking some time to come out. When she did I did try some social chitchat to no avail. She did tell me she was the manager of the salon and “knew her stuff”. No eye contact and had difficulty understanding the length I wished my haircut. Made no enquiries about product preference and made no attempt to make the experience any way enjoyable. When another customer came in she did not greet her at the desk instead shouting for her colleague to come through. Before this I thought Regis hair salons to be professional but no longer. I did not feel I could complain at the venue as I feared what my hair might look like if the stylist had been upset. I missed my bus! It may have been a bad day but I suspect this is not unusual behaviour. Do not book.

what i ordered did not arrive and arrived damaged.
there is no contact number to call anyone, emails are a joke, no response. i have requested a return but i have heard nothing about this either. AVOID AVOID

Amazing service and my hair came out incredible!! Thank u❤️

The stylist was awesome. The one star is based on your prices. I got a full head highlights cut and blow dry £142 with a ten pound voucher off back in January. Then in March £118 for half head highlights cut and blow dry. When did it become custom to charge for 2 services ? All the salons I usually go to charge it all in one price. My daughter £59 quid, my friend who uses the same salon and gets the same treatment as me £70. I don’t understand and the stylists are the same professionally so I was well and truly ripped off

Booked a last minute haircut here trusting it due to the brand name but will definitely never be back.
I booked through Treatwell with the Creative Director. The treatment started well, and I explained I wanted a bit of a trim and some light layers. When the stylist started to cut my hair she seemed massively disinterested in what she was doing, and like she wasn't really paying attention. When it came to applying product she applied blow dry spray repeatedly only to one part of my hair which I thought was a bit odd. I initially left the salon without saying anything but upon taking a picture to send to my friend I realised just how bad the haircut was. It looked like 2 different haircuts. The right side is lovely, with blended face framing and layers but the left side can only be described as a staircase. Given how bad it was I decided to return to the store (only 10-15 minutes later), which neither of the staff there seemed overly pleased about. Pointing it out to them the stylist said it looked fine earlier so she doesn't know what happened to it but did offer to look at it. She trimmed the right side a bit more so both sides were a more equal length, and blamed it on my hair apparently being thicker on one side. I decided what she'd done would have to do asI felt really unwelcome and I think the only way to fix this will be a would be a whole new hair cut.

I went too the salon in the pyramids Birkenhead and Megan styled and coloured my hair,this is the first time in years I’ve been too a salon and they all make you feel welcome but Megan especially was amazing talked me through everything and you could tell she really cares about her job , I’ve booked again for 8 weeks and can’t wait.

I originally booked in for a consultation and then on another day for the balayage and cut.
Consultation was great, stylist thought that the service I had booked wasn’t right and we changed it.

I turned up on the day, all seemed fine until minutes into my appointment the manager says to the stylist that there isn’t enough time to do the full service. I’d booked a treatment in as well and I was then told I probably couldn’t have this. Not a problem, saves me some money.

Because the manager had mentioned there not being enough time before close, I felt the stylist was rushing putting the foils in. Constantly dropping the foils, sighing and visably being stressed. My head was put into strange positions so she could foil which caused my neck to hurt.

I was then left to process and after a few minutes the stylist checked the first foils put in and noticed they’d lifted quickly. I then had half my hair washed off, leaving the rest to process. When the rest was taken off there was no support on the basin, so my neck was against this. Clearly we did have time for the treatment as she did it and left me there for what felt like forever, this wasn’t mentioned to me at all. My neck was really hurting before she eventually came back to wash it off, tone and complete the wash.

She then did the cut and blow dry. The blow dry was not done in sections, it was just a blast dry. She then told me she was finished and to make my way to the desk to pay. No finish at all and even better, the underneath of my hair was still wet at the root. I was flabbergasted.

As someone who doesn’t have their hair done a lot and spending nearly £200, you want a salon experience. This really wasn’t it and I won’t be returning back. I was really upset when I returned home. Regis please train your staff on basic customer service and what their packages entail. Communication is also key, being told I wasn’t having a treatment and then getting it without being told.

I have never had a worst balayage done in my life absolutely no blend and looks ginger Do not go here!!!! It's more hassle than what it's worth staff have no clue what they are doing and I will have to now spend more to get another Salon to fix it.

After booking online, travelled 25 miles. With an appointment time of 3.30pm i arrived early at my destination. Me and my husband had did some window shopping from about 12.00 pm. I went to the salonabout 3.20pm to be told to come back to the salon at 4.15 pm because there was only 2 staff. Knowing that the salon closes at 5.00pm i know they would have been rushing to get the procedure done what i paid to have done. They have my phone number and not once did they phone me prior before arriving at Gateshead or even while we were at Gateshead. I've been a customer here for years, but never experienced this lack of professionalism. I will never book Regis Salon again. I will be expecting refund of the full amount.

I recently went to Regis Salon in Milton Keynes - Sunset Walk and I was only passing by to see if they could do a quick men’s trim.

Stefania fit me in just before her client and I must say - I’ve never had a better cut, she is such a lovely lady and I will be coming every month to see her.

Thankyou!

Attended Regis in Croydon for a re-style. Customer service was excellent. The hairstylist 'Susan' was excellent she listened to what I wanted and I showed her images of what I would like. She was excellent throughout and did exactly what I asked. I would recommend Regis in Croydon and will be returning. Thank you for being professional!

may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible.

Two weeks to sort a simple bottle of shampoo order and still not able to provide complete the order. Stick to cutting hair

I asked for two simple blonde streaks on top of my already existing ones and it came out hella patchy and now I gotta redo it myself also cost me £57 for them to do the very least. Disappointed as I had my streaks done there before and was happy with the results previously.

Regis Croydon - Expect Hidden Charges. Expect Confrontation from Manager.

Booked online and paid for Cut and Style for Medium Length.
Original length was at shoulder blades. Style I wanted was ABOVE shoulders.
Informed this will be charged at a rate for Long Hair. Price increased by £43 to
£68.
This is deception and bullying as hair being styled was ABOVE the shoulders.
Was about to walk out - manager then agreed. Subsequently approached by her to say this is indeed a ‘Long haircut’ ( are they blind ?).
Also - if hair is thick they charge an extra £12 ( mine is thin), if a blow dry is ‘big’ , they charge an extra £12.

My bag ( which I had placed on the empty seat next to me) moved by her onto shelf in front of me, without asking me ( salon was mostly empty, 80% seats, inc. the one i had placed my bag on, remained vacant).

Referred to in third person by manager ‘Is she buying that shampoo ?’

Regis - this salon represents your brand - do better - train your staff. Manager here is unprofessional and lacks basic manners.

Great service and got me in at the last minute. Stylist knew I was on a budget . Not once in all the time I was there did the stylist explain the prices so when I was given the bill at the end I was in shock . I still am . If I had chosen a high end salon in Manchester I could understand it . My friends and family are gobsmacked at the price. Everything else was great but that spoiled it .

I first went into Regis, Croydon, back in Jan for a blonde balayage. I had a lovely lady called Nora who was amazing. Id never had it before an i loved it. So I then went back for touch ups an roots 6 months later, it lasted that long. I was told Nora had left but they had some 'amazing' colourists who could help. I explained I just wanted the roots done. The receptionist/'hairdresser' (not the one doing my hair) advised more blonde so there 'wasn't a line'. I happily agreed. I agreed on the exact same colours as before. It was horrendous!!! I said I wasn't happy with the colour, which was very dark/green/grey in parts, I've no clue how she did that. The cut wasn't what I asked for an a bit wonky, but the style (curles) were lovely. I was told it was a 'lovely' colour an what I asked for, by the receptionist/,'hair dresser' i had orignally spoken too. I then basically got told it was my fault as I had agreed an they had explained. Which wasn't true at all. She did eventually say if i wasnt happy to come back another day an they would redo it. By this point it was such a sh1t show i had lost all faith in Regis. I had to spend £300 by another Salon who couldn't figure out what on earth they had put on my hair. An it definitely was not balayage! 100% agreed it looked horrendous. She (new hairdresser from a different salon) said not only has she had to do many a cover up from them, before I had even said Regis she knew. She said normally she wouldn't re-dye hair so soon as it is really bad for your hair but it looked so bad she felt like she had no other choice. I don't blame the hairdresser at Regis, Croydon that did the job directly as she may have been very new an was being directed by this other 'hairdresser'. But what made it so much worse is I was blamed for it being so bad. As I had 'agreed' I hadn't, I told them what I wanted and agreed to use the same colours as before, but I've no clue what she did. I left in tears. I am so beyond grateful to the salon that was able to fix it. I won't name names but it was a massive job and I was scared she wouldn't be able to fix it. I will NEVER use them again. Not just a awful job but the customer service from management was shocking!